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When you update the library firmware, the library will update the firmware of the expansion modules to a
compatible version.
Managing drive firmware from the RMI
Drive firmware can be updated on multiple drives of the same type at the same time. Drive firmware can
only be updated from the RMI. Each drive will only accept appropriate firmware.
Procedure
1. In the RMI, navigate to the Maintenance > Firmware Upgrades > Drive Firmware screen.
2. The tape drives are organized by drive type.
3. Expand the appropriate drive type and select one or more of the tape drives.
4. Click Choose File, and then select the firmware file from the local computer.
5. Click Submit.
More information
To see the firmware version currently installed on the drives, navigate to the Status > Drive Status
screen.
Downloading a tape drive support ticket
Procedure
1. Navigate to the Maintenance > Download Support Ticket screen.
2. Expand the drive support ticket list, if necessary, by clicking the down arrow on the left side. The drive
list displays:
•
Drive—The drive number. Drives are numbered starting with one from the physical bottom of the
library to the top.
•
Type—The drive form factor (half height or full height) and interface
•
Firmware—The current drive firmware version
•
Serial—The drive serial number
•
Unit—The module containing the tape drive
•
Partition—The logical library associated with the tape drive
3. Select the ticket to download.
•
Current Ticket—Pulls and saves a new support ticket from the drive. The Current Ticket contains
detailed drive logs and are useful when working on an issue with a service engineer.
•
Last Unload Ticket (LTO-6 and earlier)—Saves the ticket that was pulled automatically after the
last cartridge was unloaded from the drive.
•
Health Log (LTO-7 and later)—Pulls and saves a new support ticket with less information than the
Current Ticket. The Health Log is faster to download when you only need basic drive health
information.
Managing drive firmware from the RMI
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