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L&TT 4.x is a single, small executable with some functionality not yet available in L&TT 5.x. L&TT 4.16
and newer versions support the library.
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L&TT 5.x is a new architecture that combines the diagnostic functionality of L&TT 4.x with the
monitoring capability of TapeAssure. L&TT 5.x can be installed in different configurations to offer
flexible usage models all accessed through a web-based GUI. L&TT 5.1 and newer versions support
the library.
Diagnosing problems with Library & Tape Tools
Procedure
1. Install L&TT using the instructions from the L&TT user guide.
L&TT can be downloaded free of charge from http://www.hpe.com/support/TapeTools.
2. Generate a support ticket for the library.
3. See the device analysis results for additional information about the library operation.
L&TT support tickets
An L&TT support ticket or report contains detailed information about the device configuration, along with
errors and warnings. The support ticket and report contain the same information. The report is easier to
read, but must be generated and read on the host computer. Once downloaded from the device, the
support ticket can be viewed on any computer with L&TT installed.
The top of the support ticket contains basic configuration information about the library.
Figure 7: Support ticket in viewer
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Diagnosing problems with Library & Tape Tools
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