Customer Complaint Analysis - Suzuki Liana RH418 Supplementary Service Manual

Step 1: Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form will facilitate collecting information to the point required for proper analysis and
diagnosis.
NOTE
The form is a standard sample. It should be modified according to conditions characteristic of each
market.
Customer problem inspection form (example)
Engine General Information and Diagnosis: 1A-14
I2RH01110010-02