Call Queue; Configure Call Queue; Figure 134: Call Queue - Grandstream Networks UCM6202 User Manual

The UCM6200 supports call queue by using static agents or dynamic agents. Call Queue system can
accept more calls than the available agents. Incoming calls will be held until next representative is available
in the system. This section describes the configuration of call queue under Web GUI->PBX->Call Features-
>Call Queue.

Configure Call Queue

Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue.
UCM6200 supports custom prompt feature in call queue. This custom prompt will active after the caller
waits for a period of time in the Queue. Then caller could choose to leave a message/ transfer to default
extension or keep waiting in the queue.
To configure this feature, please go to UCM web UI-> PBX-> Call Features-> Call Queue-> Create New
Queue/Edit Queue-> Queue Options-> set Enable Destination to Enter Destination with Voice Prompt.
Users could configure the wait time with Voice Prompt Cycle.

Click on "Create New Queue" to add call queue.

Click on to edit the call queue. The call queue configuration parameters are listed in the table
below.

CALL QUEUE

Figure 134: Call Queue

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