Call Queue; Configure Call Queue; Table 51: Call Queue Configuration Parameters; Figure 72: Call Queue - Grandstream Networks UCM6102 User Manual

The UCM6100 supports call queue by using static agents or dynamic agents. This sections describes the
configuration of call queue under Web GUI->PBX->Call Features->Call Queue.

CONFIGURE CALL QUEUE

Call queue settings can be accessed via Web GUI->PBX->Call Features->Call Queue.

Click on "Create New Queue" to add call queue.

Click on to edit the call queue. The call queue configuration parameters are listed in the table
below.
Extension
Name
Strategy
Firmware Version 1.0.7.11

CALL QUEUE

Figure 72: Call Queue

Table 51: Call Queue Configuration Parameters

Configure the call queue extension.
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.

Ring All
Ring all available Agents simultaneously until one answers.

Linear
Ring agents in the specified order.

Least Recent
Ring the agent who has been called the least recently.
UCM6100 Series IP PBX User Manual Page 151 of 233