Call Queue; Configure Call Queue; Table 39: Call Queue Configuration Parameters; Figure 49: Call Queue - Grandstream Networks UCM6510 User Manual

The UCM6510 supports call queue by using static agents or dynamic agents. This sections describes the
configuration of call queue under web GUI->PBX->Call Features->Call Queue.

CONFIGURE CALL QUEUE

Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.

Click on "Create New Queue" to add call queue.

Click on to edit the call queue. The call queue configuration parameters are listed in the table
below.
Extension
Name
Strategy
Firmware Version 1.0.0.5

CALL QUEUE

Figure 49: Call Queue

Table 39: Call Queue Configuration Parameters

Configure the call queue extension.
Configure the call queue name to identify the call queue.
Select the strategy for the call queue.

Ring All
Ring all available Agents simultaneously until one answers.

Linear
Ring agents in the specified order.

Least Recent
Ring the agent who has been called the least recently.

Fewest Calls
Ring the agent with the fewest completed calls.

Random
Ring a random agent.

Round Robin
Ring the agents in Round Robin scheduling with memory.
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