Chapter 19 - Troubleshooting; Introduction; Safety Statements - Dexcom G5 MOBILE User Manual

Chapter 19
Everything Else G5:
Troubleshooting

19.1 Introduction

Sensor pod not sticking? Prompt won't go away? Not getting your sensor glucose readings?
Don't know when to replace your transmitter? This chapter will help you figure it out!
Troubleshooting sections are categorized by function or system component. The solutions
here are meant to be brief and not all-inclusive. Sometimes you may be notified there is
an issue by an audible prompt but other times you may not. When more detailed answers
or preventative measures are in a chapter, you'll get a brief explanation here, and then get
directed to the applicable chapter and section.
After looking at the troubleshooting chapter, are you still not sure what to do? Or maybe your
problem is related to the hardware (for example, receiver or transmitter failure).
If your problem is not found here, follow the steps listed on your app screen, or call
Technical Support.
Please call the Dexcom Technical Support Team, 24/7, toll free at 1.888.738.3646 or toll at
1.858.200.0200 if any of these errors continue and the instructions don't resolve the issue.

19.2 Safety Statements

Following are the Safety Statements for the Troubleshooting chapter.
Warning
Do: Calibrate at least once every 12 hours.
Why: Calibrating less often than every 12 hours might cause inaccurate sensor
glucose readings.
Consequences: Missing a severe low or high blood glucose event or making a
treatment decision that results in injury.
Dexcom G5 Mobile System User Guide
Troubleshooting
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