Dexcom G5 MOBILE User Manual page 177
Continuous glucose
monitoring system
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Also See for G5 MOBILE:
- User manual (411 pages) ,
- Quick start manual (72 pages) ,
- Getting started manual (68 pages)
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App
If screen is locked:
1. Depending on your device, swipe or tap message to go to app.
Within app:
1. Read message.
2. Tap Question Marks for more information and follow steps as appropriate.
Receiver
1. Press select button to confirm message.
You will not get any sensor glucose readings or rate of change arrows on either display
device until the error is resolved. Check with your BG meter to monitor your glucose or to
make treatment decisions during these error periods.
Error Notifications
What you see
Bluetooth Out of Range
Smart Device:
Lock Screen
Smart Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Home Screen, Rate of Change Arrows, and Errors
What you do
Move display device and transmitter within
20 feet of each other without obstruction
(walls or water).
Wait up to 30 minutes.
Smart device:
If error remains:
Pair your transmitter.
(Continued on next page)
1. Restart smart device.
1. Open your device Bluetooth
settings.
2. Delete all Dexcom from My
Devices.
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Troubleshooting
