You can place the Dexcom G7 sensor on:
- The back of the upper arm
- The abdomen (not for pregnant women)
- The upper buttocks (for ages 2-6 years only)

Ensure the site is at least 3 inches (8 cm) from any insulin pump infusion set or injection site, away from waistbands, scarring, tattoos, irritation, and bones, and in a spot unlikely to be bumped, pushed, or laid on while sleeping.

This answer is automatically generated

Summary of Contents for Dexcom G7

Page 1 Instructions for Use User Guide...
Page 3: Table Of Contents
Navigation See trend graph history Tips from banners, tooltips, and icons 4 • Treatment Decisions When to use your BG meter instead of G7 When to watch and wait Using the trend arrows Table of Contents | Dexcom G7 User Guide...
Page 4 Responding to app alerts Changing all alerts Silence All (app) Changing one alert Silence All (receiver) Adding a second alert profile in your app Optimizing alerts 6 • Set Up Displays and Medical Device Dexcom receiver 7 • App Connections Sensor...
Page 5 Remove old sensors from Bluetooth connections in phone (optional) 11 • Troubleshooting Accuracy and calibration Adhesive patch Can't hear alerts Common alerts Gap in trend graph Recharge receiver Travel with G7 Water and G7 Table of Contents | Dexcom G7 User Guide...
Page 6 X-ray, CT scan, or radiation therapy A • Dexcom Clarity B • Taking Care of Your G7 G7 maintenance C • Professional Use Instructions Introduction Prepare G7 for patient Explain G7 to patient Set up G7 with patient Check patient reports in Clarity...
Page 7 Product specifications Radio regulations compliance G • Packaging Symbols H • Index Table of Contents | Dexcom G7 User Guide...
Page 9: Welcome
20-minute warning when your glucose is quickly heading towards 3.1 mmol/L. Bring more peace of mind: G7 lets you share glucose data with your support team to keep them informed about your glucose levels in real time.
Page 10: New Since G6
This G7 User Guide introduces you to the display device screens, leads you through making treatment decisions, and shows you how to move to your next sensor session. Each sensor session lasts up to 10 days, plus a 12-hour grace period at the end.
Page 11: Contact Information
Receiver (may be optional in some regions) New look and feel Smaller size For more information on setting up G7, go to the Start Here guide. For more information on the grace period, go to the Next Sensor Session chapter. New alert sounds and sound options...
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Page 13: Safety Information
Dexcom G7 CGM System safety statements Important user information Read the indications, warnings, precautions, and instructions for your G7. If you don't you may have inaccurate sensor readings, missed alerts, and might miss a severe low or high glucose event.
Page 14 The Dexcom G7 CGM System also aids in the detection of episodes of hyperglycemia and hypoglycemia, facilitating both acute and long-term therapy adjustments. The Dexcom G7 CGM System is intended for use by patients at home and in healthcare facilities. Contraindications No MRI/CT/diathermy —...
Page 15 Dexcom G7 CGM System doesn't show both a number and trend arrow as well as during the 30-minute sensor warmup period. Don't use if you are on dialysis or critically ill: The Dexcom G7 CGM System performance hasn't been evaluated in these populations and sensor readings may be inaccurate.
Page 16 Quiet Mode (Vibrate): When this setting is enabled all your Dexcom G7 CGM System alerts will vibrate. Your Urgent Low Glucose and technical alerts will still escalate to sound if not acknowledged. Quiet Mode (Silence All): When this setting is enabled, all your Dexcom G7 CGM System alerts will be silent.
Page 17 Portable radio frequency communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 centimeters to any part of the Dexcom G7 CGM System including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
Page 18 Before insertion and during your sensor session, don't apply insect repellent, sunscreen, perfume, or lotion on your insertion site or sensor. This may cause the sensor to not stick well or could damage your Dexcom G7 CGM System.
Page 19 If you do, use your BG meter for treatment decisions until you leave the security area. This is because the Dexcom G7 CGM System hasn’t been tested with every x-ray and security scanner and you may not be able to bring a display device.
Page 20: Share And Follow Safety Statements
Follow healthcare provider advice: Share isn't intended to replace self-monitoring practices as advised by your healthcare provider. Risks and benefits The risks and benefits of your Dexcom G7 CGM System are discussed below. Avoid any risks and enjoy Dexcom G7 CGM System's benefits by following the product instructions.
Page 21 Using the Dexcom G7 CGM System for treatment decisions You can use your Dexcom G7 CGM System for treatment decisions in all but a few situations: When you don’t have a number and/or arrow When how you feel doesn’t match your sensor reading...
Page 22 In most patients, the adhesive reactions are mild and resolve within a week. Only a few patients in the Dexcom G7 CGM System clinical studies got slight redness and swelling. Although uncommon, some people get a significant reaction from the sensor adhesive that may take weeks to resolve.
Page 23 Knowing your trends The Dexcom G7 CGM System not only sends you a sensor reading every 5 minutes but also provides overviews of your glucose trends and patterns, and reaction to different activities. This lets you see the overall picture and how your daily habits impact your glucose levels.
Page 24: Glossary
Alternative Site Testing a blood sample from non-fingertip (alternate) sites for Testing BG meter values. Only use fingertip tests to calibrate G7. Android OS Operating system used for Android smart devices. App or Application Software installed on a smart device.
Page 25 A technology that allows devices to wirelessly communicate with each other. Calibration When you calibrate your G7 using your BG meter, you take a fingerstick measurement from your BG meter then enter the value into your receiver or smart device.
Page 26 Follower A person who receives a Sharer’s information in the Follow app. Glucose Alerts Alerts related to your glucose, including: Falling Fast, High Glucose, Low Glucose, Rising Fast, Urgent Low, Urgent Low Soon GMI (Glucose Approximates your A1C level based on your average glucose Management from at least 12 days of CGM data.
Page 27 Rooted manufacturer on a smart device. The removal poses a security risk and your data may become vulnerable. Don't install G7 app on a jailbroken (Apple) or rooted (Android) smart device. It won't work correctly. mmol/L Millimoles per liter. A unit of measure for BG values.
Page 28 You won't get sensor readings or alerts until sensor warmup is done. Share A feature of the Dexcom G7 app that lets you securely send your G7 information to Followers. Sharer The G7 user who shares their G7 information with Followers.
Page 29 Phone Storage Full, Brief Sensor Issue, Replace Sensor Now, Sensor Failed, Set Date/Time, Signal Loss, System Check, Very Low Battery, Weak Charger Transmitter Sends sensor readings to the display device. In G7, the transmitter is built into the sensor. Warning Describes serious and life-threatening circumstances, the consequences, and how to avoid the hazard while using the 2 •...
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Page 31: Display Device Screens
3. +: Shortcut to add event so you can quickly mmol/L track insulin doses, meals, exercise, and BG meter values. If you choose to calibrate, you do that here. 3 • Display Device Screens | Dexcom G7 User Guide...
Page 32 Consider using the receiver if you're more comfortable with a dedicated medical device. On the phone, the G7 may compete with other apps for battery and storage capacity and may require certain phone settings to function. The receiver doesn't have...
Page 33 7. Low alert red line: You get your Low alert when your glucose is at or below this red line. Change level in Menu > Settings > Alerts > Low 3 • Display Device Screens | Dexcom G7 User Guide...
Page 34: Sensor Reading And Trend Arrow
Sensor reading and trend arrow Where your glucose is now A number and color tell you where your glucose is now. Receiver What it means Red: Low, Urgent Low Soon, or Urgent mmol/L mmol/L Yellow: High 13.9 mmol/L mmol/L White: Between your high and low alert levels mmol/L mmol/L...
Page 35 Brief Sensor Issue You won’t get sensor readings They aren't related to your glucose. or alerts. Do not remove sensor. Temporary issue. Please wait... Wait up to 3 hours. Help 3 • Display Device Screens | Dexcom G7 User Guide...
Page 36 Where your glucose is heading To know where your glucose is heading, look at your trend arrows. Trend arrows help you predict where your glucose will be within the next 30 minutes. Use them to be proactive in managing your diabetes. Receiver What it means Steady: Changing less than 1.7 mmol/L...
Page 37 Receiver What it means Rapidly rising or falling: Changing more than 5.0 mmol/L in 30 minutes No arrow: Can't determine trend; use BG meter for treatment decisions 3 • Display Device Screens | Dexcom G7 User Guide...
Page 38: Navigation
Navigation You can access other features using the navigation tools. Glucose tab: Clarity card Clarity 3 Days 14-Day Glucose Summary Scroll down in the Glucose tab to see the Average Glucose mmol/L card below the trend graph. It has your Clarity glucose summary reports.
Page 39 Share your glucose information with your friends and Share family Allow friends and family to view your sensor readings. Send glucose data to Apple Health Apple Health Consolidates health data from iPhone, Apple Watch, and third-party apps. 3 • Display Device Screens | Dexcom G7 User Guide...
Page 40 Data Consents Support: Help Review your software and account information Contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor Review and revise data consents Get help (see Profile > Help next) Profile > Help: Find help, including:...
Page 41 Power Off session and your pairing code Test the speaker Replace Sensor and Stop Sensor Session: Stop this sensor and start a new one (go to the Next Sensor Session chapter) 3 • Display Device Screens | Dexcom G7 User Guide...
Page 42: See Trend Graph History
Power off: Turn off the receiver — no sensor readings or alerts when powered off See trend graph history 3 Hours 22.2 Tap the numbers above the trend graph to see your trend 13.9 graph over 3, 6, 12, and 24 hours. Receiver Use the up and down arrows to switch between the 1, 3, 6, 12, and 24-hour views.
Page 43: Tips From Banners, Tooltips, And Icons
Tips from banners, tooltips, and icons Banners, tooltips, and icons appear on your screen to help you use G7. They'll give you helpful information, reminders, and even suggestions for next steps. See the following examples. Black banner: Reminds you of your status without blocking...
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Page 45: Treatment Decisions
4 • Treatment Decisions With G7, you can treat without using your blood glucose meter (BG meter). But sometimes you must use your BG meter instead of G7. Other times, it's best not to treat, just watch and wait. Work with your healthcare provider to figure out what's best for you when making treatment decisions.
Page 46 Receiver What it means No arrow: Use your BG meter to treat. mmol/L mmol/L System alert: When you have a system alert No Alerts (such as Signal Loss, shown here) you won't Signal Loss Signal Loss You won’t get sensor Always keep phone within readings or alerts.
Page 47: When To Watch And Wait
Talk to your healthcare provider about using the trend arrows to determine how much insulin to take. Receiver What it means Trending up: Consider taking a little more insulin than usual when your glucose is rising. 4 • Treatment Decisions | Dexcom G7 User Guide...
Page 48: Treat With Professional Advice
Fingerstick best practices Practice making treatment decisions Use the following as examples of situations where G7 could be used when treating. These situations are just examples (not medical advice). You should discuss your treatment and these examples with your healthcare provider and review:...
Page 49 Number and arrow: You have both Up arrow: Glucose is rising up to 3.3–5.0 mmol/L in 30 minutes What you should do: Use your G7 to treat. Take your normal dose and, because of the up arrow, consider taking a little more. 4 • Treatment Decisions |...
Page 50 Situation: After breakfast Thirty minutes after dosing to cover breakfast, you get a High alert. You see: 12.3 Receiver mmol/L mmol/L Think about: Insulin: You took insulin half an hour ago. It takes time to work. What you should do: Nothing.
Page 51 Down arrow: Your glucose is falling between 3.3–5.0 mmol/L in 30 minutes What you should do: Use your G7 to treat. Because the down arrow shows your glucose is falling, consider taking a little less insulin than usual. 4 • Treatment Decisions |...
Page 52 Situation: Mid-afternoon It's 3 hours after lunch. You see: 14.0 Receiver mmol/L mmol/L Think about: Number and arrow: You don't have an arrow What you should do: Use your BG meter for treatment decisions Situation: Early evening Just before dinner, you feel a little shaky and sweaty. You see: Receiver mmol/L mmol/L...
Page 53: Alerts
You can get an Urgent Low Soon alert even if your sensor reading is in your normal range. This alert lets you know you're falling fast so you can eat or drink right away to stop the fall. 5 • Alerts | Dexcom G7 User Guide...
Page 54 Receiver What it means Low Glucose alert (Low): Alerts you Low Glucose when your sensor reading is at or below Low Glucose Alert the level you set. It's the red line on the mmol/L trend graph. mmol/L You can customize each of these alerts: App: Go to Profile >...
Page 55: High Alert
Falling Fast Alert Your glucose level is falling at mmol/L a rate of 0.2mmol/L/min Falling Fast Your reading is falling 0.2 mmol/L or more per minute. mmol/L 5 • Alerts | Dexcom G7 User Guide...
Page 56: System Alerts
You can turn on and customize each of these alerts: App: Go to Profile > Alerts Receiver: Go to Menu > Settings > Alerts The Falling Fast alert is similar to the Urgent Low Soon alert: Urgent Low Soon alert: Tells you when your glucose is falling so quickly it'll be at 3.1 mmol/L within 20 minutes.
Page 57: Brief Sensor Issue Alert
Vibrate Only Exception: Urgent Low and technical alerts act differently; if you don't acknowledge them, they will add sound. In the receiver, these alerts include: Urgent Low, Replace Sensor Now, Sensor Failed, Set Date/Time, System Check, Very Low Battery, Weak Charger. 5 • Alerts | Dexcom G7 User Guide...
Page 58: Responding To App Alerts
There are two ways to acknowledge alerts from your Lock screen: From the Lock screen, touch and hold the . . . Dexcom G7 notification until OK appears. Tap OK to 12.4 High Glucose acknowledge the alert. High Glucose Tap the Lock screen notification to open the app.
Page 59: Changing All Alerts
Alert vibrations feel the same as notifications you get from other apps on your smart device. The only way to know if it's from your G7 is to look at your smart device. In the app, you see notifications on your Lock screen and Apple watch. If you're not seeing any data, open your app.
Page 60: Silence All (App)
Vibrate Silence All Your phone vibrate setting must be on for the alerts to Overrides your alert profile settings. vibrate. For more information, go to Profile > G7 GLUCOSE ALERTS Urgent Low 3.1 mmol/L iPhone Safety or Profile > G7 Android Safety Urgent Low Soon Urgent Low and technical alerts act differently;...
Page 61 How to make alerts work for you Optimize Alerts: See how to customize alerts to work together to help you meet your glucose management goals. Reset Alert Settings Reset Alert Settings: Reset all alerts to default settings (Android). 5 • Alerts | Dexcom G7 User Guide...
Page 62: Changing One Alert
Receiver Menu > Settings > Alerts shows all the alerts you can change and how to do it. Alerts Urgent Low 3.1 mmol/L Urgent Low Soon 4.4 mmol/L High Alerts: Go to the alert to change its settings 11.1 mmol/L Rising Fast Reset Alert Settings: Reset all alerts to default settings Falling Fast...
Page 63 The Low and High alerts each have a default level and a range. Their settings must be a least 1.1 mmol/L apart. Low alert Default: 3.9 mmol/L Range: 3.3–8.3 mmol/L High alert Default: 14.0 mmol/L Range: 5.5–22.2 mmol/L 5 • Alerts | Dexcom G7 User Guide...
Page 64 Rise Rate: For the Falling Fast and Rising Fast alerts, you choose the glucose level change rate: 0.1 mmol/L per minute or 0.2 mmol/L or more per minute For example, if you turn this on, when your glucose rises fast, you'll get an alert. You can add a glucose level to this.
Page 65 Stopped Working, Phone Bluetooth is Off, Phone Location is Off, Replace Sensor Now, Sensor Failed Alert Sound: Tap to choose a sound for this alert. G7 has different sounds to pick from. Test to be sure you can hear it. If you pick the same sound for more than one alert, G7 will let you know.
Page 66: Silence All (Receiver)
Urgent Low, Replace Sensor Now, Sensor Soft Tones G7 Soft Failed, Set Date/Time, System Check, Very Low G7 Medium Battery, Weak Charger G7 Intense G7 Soft, G7 Medium, G7 Intense, Soft Tones, Soft Tones Normal Tones, and Melodies: Choose a sound Normal Tones theme. Melodies...
Page 67: Adding A Second Alert Profile In Your App
Scheduled to turn on: Mon, 1:31 displays in Profile > Alerts. Optimize Alerts How to make alerts work for you You can also turn it on and off from Profile > Alerts. Reset Alert Settings 5 • Alerts | Dexcom G7 User Guide...
Page 68: Optimizing Alerts
Optimizing alerts Optimize alerts to work best for you You use alerts to stay safe. They can do more! You can also use them to reach your goals. Discuss the goals in this section with your healthcare professional so together, you can optimize your alerts.
Page 69 Go to the changing alerts sections of the Alerts chapter for more information. Temporarily silence all alerts You can quickly quiet all your alert sounds with Silence All. Go to the changing alerts sections of the Alerts chapter for more information. 5 • Alerts | Dexcom G7 User Guide...
Page 70 That way, at night, you will only hear your G7 alerts, not other notifications from your phone like news alerts and emails. If you do that, be sure to remember your receiver only has your night settings.
Page 71 Use alerts to improve your Time in Range Prevent highs and lows by adjusting alert settings Set up your G7 so you get alerts before your usual high or low levels. This gives you time to prevent them which can keep your glucose in a narrower range.
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Page 73: Set Up Displays And Medical Device
6 • Set Up Displays and Medical Device With your G7, you get your Dexcom information in a smartphone app as well as in the receiver, which is a dedicated medical device. You can set up either or both, in any order.
Page 74: Dexcom Receiver
If you use both the app and the receiver, you'll need to acknowledge alerts on both display devices. If you use the Dexcom receiver, be sure to use the one that comes with your G7 system. Receivers from previous generations won't work with G7.
Page 75: App Connections
7 • App Connections The G7 app lets you add additional features and services to help you manage your diabetes. From Connections, you can: Connections Get information about your sensor session Sensor 10 days left Replace your sensor Available Connections...
Page 76: Share And Follow
G7 app. You're in control. You can edit, stop sharing with, or remove a Follower any time.
Page 77 Share to work Share Share Data Consent Required: You must consent to share data Status Connected with Dexcom for Share to work FOLLOWERS Server Outage: Dexcom server isn't working Jeff Anna Stopped Sharing Followers: This shows the name and status of your inactive...
Page 78: Dexcom Follow App
Dexcom Follow app The Follower gets the invitation email. Using their smart device, the Follower must open the email and use the link in it to install the Dexcom Follow app (if it's not already installed) and accept the Sharer's invitation.
Page 79 Urgent Low alert is always set at 3.1 mmol/L. Followers can set their own levels for the notifications. They also get a No Data notification if the app isn't getting data from the Sharer. 7 • App Connections | Dexcom G7 User Guide...
Page 80 A Follower can see up to the last 24 hours of the Sharer's sensor readings when they turn the smart device to landscape. Touch and hold the trend graph to get details. mmol/L Today, 10:09 - 22. - 16. - 11. - 5.
Page 81 When you get a notification, acknowledge it on your display device by opening the app. Until you acknowledge the alert, it re-alerts every 5 minutes. You can open the app from the Lock screen notification. 7 • App Connections | Dexcom G7 User Guide...
Page 82 Removed by Sharer: Sharer deletes the Follower There are times when the Follow app information may be out of sync with the Sharer's G7 information. Because of the delay, Sharers should always treat using the primary G7 app, not the Follow app.
Page 83: Health Apps
Apple Health consolidates health data from your smartphone, smartwatch, and third party apps, Available Connections including G7. Activate Apple Health and your G7 Share Allow friends and family to view your sensor will send data to the health app with a 3 hour readings.
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Page 85: Events And History
8 • Events and History Using events to manage glucose G7 gives you a graph showing where your glucose has been. Events can help you understand why your glucose changed. For example, what happened to your glucose level when you took a walk after breakfast? Discuss your reflections with your healthcare provider to find even more ways to manage your blood glucose.
Page 86 To add an event: mmol/L Tap + in the Glucose or History tabs. Add Event Blood Glucose Tap the event you want to add and follow the instructions Fingerstick or calibration on the screen. Insulin Fast- or long-acting dose Meal Carbs you’ve eaten Activity Duration and intensity...
Page 87: Logging Bg Meter Values Or Calibrating
Delete Event After you upload your receiver data to the Clarity app or website, your events will be in your Clarity reports. Go to the Dexcom Clarity appendix for more information. Logging BG meter values or calibrating Your healthcare provider may ask you to keep track of your BG meter values, or you may want to calibrate your G7.
Page 88 Your sensor readings come from different fluids than your BG meter values, so they won't usually match. Neither number is as accurate as the lab test your doctor does. For information on accuracy and calibrating your G7, go to the Accuracy and Calibration section of the Troubleshooting chapter.
Page 89: Reports
80% In Range Target Range: 3.9–10.0 mmol/L 9% Low 1% Very Low +10% change since prior 14 day period Very High: Above 14.0 mmol/L Very Low: Below 3.0 mmol/L You get similar reports in Clarity. 9 • Reports | Dexcom G7 User Guide...
Page 90 Time in Range change from the prior 3 days: Very High: Above 14.0 mmol/L Very Low: Below 3.0 mmol/L These reports are updated daily. If you upload your receiver data into Clarity, you get similar reports there. Go to the Dexcom Clarity appendix for more information.
Page 91: Next Sensor Session
No Alerts follow instructions on the Replace Sensor Now Grace period expired. No readings or alerts until screen Start New Sensor you start a new sensor. Start New Sensor Dismiss 10 • Next Sensor Session | Dexcom G7 User Guide...
Page 92 Manually: End sensor before grace period ends What you see What it means To end your session early from the app, go to Sensor Connections > Sensor Sensor 3 days left Tap either: Insertion Time 10/9/19, 12:37 10/19/19, 12:36 Sensor Expires Replace Sensor: If you want to start a new sensor REPLACE SENSOR immediately...
Page 93: Remove Your Sensor
Stretch loosened edge, and push your fingers under the patch to pull it off skin For more tips go to dexcom.com/faq. Before inserting a new sensor, remove the old one. You can use only one sensor at a time with G7.
Page 94: Remove Old Sensors From Bluetooth Connections In Phone (Optional)
2. Find your used sensor in the list of devices Tips: Bluetooth shows all sensors as Not Connected All G7 Dexcom sensor names start with DXCM 3. Tap i to see details about the connection 4. Tap Forget This Device Android 1.
Page 95 If you accidentally remove your current sensor, the app will automatically reconnect to it when it sends your next sensor reading. Apple When you get the Bluetooth Pairing Request, tap Pair. 10 • Next Sensor Session | Dexcom G7 User Guide...
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Page 97: Troubleshooting
Dexcom website (dexcom.com/faq), or contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor. Report any serious incident with your G7 to Dexcom and the competent authority of the Member State in which you are established. 11 • Troubleshooting |...
Page 98: Accuracy And Calibration
Issue Your BG meter gives you one number, if you test twice (using the same or a different BG meter) it gives you another number, and your G7 gives you a third. What do you do with all those numbers?
Page 99 For example, if your BG meter value is 8.0 mmol/L (shown in orange in the following table) and your sensor reading is: 7.0 mmol/L, treat using either your G7 or your BG meter 6.0 mmol/L, treat using your BG meter...
Page 100 BG meter or calibrating G7 using your BG meter. Also consider calibrating your G7 using your BG meter if your G7 and BG meter numbers don't match, and your expectations or symptoms fit the BG meter value, not the sensor reading.
Page 101 2. Dry your hands 3. Take a fingerstick If you want to calibrate your G7 using your BG meter, enter the BG meter value within 5 minutes. Consider calibrating your G7 using your BG meter when the sensor reading is outside the range shown in the second column in the following table for several hours.
Page 102 Contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor if your sensor reading stays outside the range for several hours. To calibrate your G7 using your BG meter (optional): Receiver In the app, tap + in the Glucose or History tabs.
Page 103: Adhesive Patch
There should be some fat under the skin at the sensor site. Extra adhesive: Put on additional adhesive over the patch before applying the overpatch. Let dry. For more recommendations, go to dexcom.com/faq or in the app go to Profile > Help > Find Answers Placement: The patch stays on best when it isn't where your skin folds when you bend or near waistbands that could rub against it.
Page 104 1. Gently peel off adhesive patch with applicator attached 2. Check insertion site to make sure the sensor isn't left in the skin 3. Don't reuse applicator 4. Contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor Issue Removing sensor.
Page 105: Can't Hear Alerts
Apple features include: Screen Time and Low Power Mode Android features include: Focus Mode, App Pause, and Battery Saver Mode For more information, go to Profile > G7 iPhone Safety or Profile > G7 Android Safety Phone operating system: Automatic updates of the app or your device operating system can change settings or shut down the app.
Page 106: Common Alerts
Bluetooth speaker, earphones, etc.: Verify you're getting your alerts where you want them. Issue Your receiver doesn't make a sound when you get an alert. Solution Here are some items to check if you can't hear alerts: Receiver is on: Verify that the receiver is on Alert sounds: Make sure you aren't using Silence All or Vibrate Only.
Page 107 Don't remove sensor. Use BG meter for treatment decisions. Check your sensor. Tap Help in app for more information on troubleshooting. If Brief Sensor Issue continues for more than 3 hours, contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor.
Page 108 Issue Searching for sensor: Pairing is taking longer than expected. (Help screen shown here.) Searching... Done Searching for Sensor Searching for sensor Pairing usually takes less than 5 minutes. Pairing usually takes less than Troubleshooting tips: 5 minutes. Keep phone close Troubleshooting tips: Insert sensor to pair Keep receiver close...
Page 109 If you're in or near water, move display device closer than 6 meters. 2. Wait up to 30 minutes. 3. If not corrected, contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor. You won't get alerts or sensor readings until fixed. Use your BG meter for treatment decisions.
Page 110 Issue System Check alert (Receiver). System Check Error found Code: xxxxx You won’t get sensor readings or alerts. Contact technical support. Solution Contact Dexcom Technical Support at dexcom.com or contact your local Dexcom distributor. Give them the error code.
Page 111: Gap In Trend Graph
Help Help 16.7 Receiver 14.0 3 Hours 22.2 13.9 12PM 2 PM Solution When your sensor readings resume, up to 24 hours of missed sensor readings can fill in on the trend graph. 11 • Troubleshooting | Dexcom G7 User Guide...
Page 112: Recharge Receiver
Your receiver may need to be charged after shipping and storage. Solution Use Dexcom supplied charger and USB cable. If the charger you use is too weak, the receiver will alert you. Full charge may take up to 3 hours.
Page 113: Water And G7
Water and G7 Issue You want to shower, swim, or bathe wearing your G7. Solution Once inserted, the sensor is waterproof up to 2.4 meters. The receiver isn't. Swim, shower, and take a bath with the sensor, but leave the receiver out of the water.
Page 114: X-Ray, Ct Scan, Or Radiation Therapy
X-ray, CT scan, or radiation therapy Issue You need an x-ray, CT scan, or radiation therapy while wearing the sensor. Solution Discuss these safeguards with your healthcare provider: Avoid including the sensor in the scanned area during the procedure Cover the sensor with a lead apron...
Page 115 Appendix...
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Page 117: A • Dexcom Clarity
A • Dexcom Clarity Dexcom Clarity is an important part of your CGM system, providing a holistic view of your diabetes management by highlighting glucose patterns, trends, and statistics. It can help you identify glucose patterns and, with your healthcare provider, determine the potential causes of those patterns.
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Page 119: B • Taking Care Of Your G7
Don't unscrew applicator cap until ready to insert sensor Receiver Keep battery charged. Only use Dexcom USB charging/download cable. When carrying the receiver in your purse or pocket consider using a screen protector that doesn't interfere with the information displayed. Protect it from metal items and pointed objects.
Page 120 If the receiver has a screen protector, remove it before cleaning and disinfecting Using alcohol wipes to clean the receiver hasn't been tested All G7 components G7 components work together. Don't mix components from G6 or other generations. Don't use damaged components.
Page 121: C • Professional Use Instructions
Professional Use G7 patients: Must carry their receiver so it records their data for later analysis Get alerts Go to clarity.dexcom.eu for instructions for resetting the receiver and more (may not be available in all regions). C • Professional Use Instructions |...
Page 122: Explain G7 To Patient
Step 2: Clean and disinfect Go to the Maintenance section of the Taking Care of Your G7 appendix Explain G7 to patient This table shows what to explain to your patients and where you can find patient-centered information to help them understand.
Page 123: Set Up G7 With Patient
You'll need the pairing code. Find it on the applicator: While setting up G7 with your patient, you will create a personalized glucose zone by setting Low and High Alerts appropriate for their A1C. During sensor warmup, use the table below to explain how to interpret the information on G7.
Page 124: Check Patient Reports In Clarity
End of sensor session At the end of the sensor session, remove G7 from the patient. Go to the Remove Your Sensor section of the Next Sensor Session chapter for more information. Next steps Your patient may want to have their own G7.
Page 125: D • Warranty
What is covered and for how long? Dexcom, Inc. or its local Dexcom affiliate (“Dexcom”) provides a limited warranty to the individual end user (“you” or “User”) that the Dexcom receiver (the “receiver”) is free from defects in material and workmanship under normal use (“limited warranty”) for the period commencing on the date of original purchase and expiring one (1) year...
Page 126 Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
Page 127: Dexcom Sensor Limited Warranty
Dexcom sensor limited warranty To the extent allowed by law, the Dexcom G7 sensor is provided to you without any warranty by Dexcom. Dexcom hereby disclaims all warranties (express, implied, and statutory) with respect to the sensor, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
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Page 129: E • Terms Of Use And Open Source Software Code
Software Code Terms of use I have read and agree to the Dexcom Terms of Use and the included provisions for binding individual arbitration, as well as the Privacy Policy, including what personal information Dexcom collects from me and how Dexcom uses my personal information.
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Page 131: F • Technical Information Device Performance Summary
(18 years and older) and pediatric (2 to 17 years old) participants all had type 1 or type 2 diabetes. Participants wore G7 devices for up to 10.5 days on both their arm and abdomen. Pediatrics aged 2 to 6 may have worn a device on their upper buttocks instead of their arm or abdomen.
Page 132 Portable radio frequency communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 centimeters to any part of the Dexcom G7 CGM System including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could...
Page 133 Use of this equipment adjacent to, or stacked with, other equipment should be avoided because it could result in improper operation. F • Technical Information | Dexcom G7 User Guide...
Page 134 Sensor with built-in transmitter and receiver product specifications Model G7 sensor/transmitter Dexcom receiver Glucose Range 2.2–22.2 mmol/L Useful Life Up to 10 days 3 years for typical Sterilization Ethylene Oxide gas Memory Storage Minimum 24 hours of 180 days of glucose data glucose data...
Page 135 2.4 meters for 24 hours direction No applied parts Applied Part Type BF applied part Alert Audible 50dBA at 1 meter Output TX/RX 2.402–2.480 GHz Frequencies Bandwidth 1.07 MHz 1.39 MHz Maximum Output 1.0 mW EIRP 2.4 mW EIRP Power F • Technical Information | Dexcom G7 User Guide...
Page 136 Quality of Service for the G7 System wireless communication using Bluetooth Low Energy is assured within the effective range of 6 meters, unobstructed, between the G7 transmitter and paired display device at regular 5-minute intervals. If connection is lost between the transmitter and display device, upon re-connection any missed packets (up to 24 hours) will be transmitted from the transmitter to the display device.
Page 137 In addition to the security provided by the BLE connection, communication between the G7 transmitter, G7 receiver, and mobile applications is protected by additional levels of security and safety mitigations using an encrypted and proprietary data format. This format embeds various industry standard encryption protocols and methods to protect data, verify data integrity, and to detect and prevent data tampering.
Page 138 Electromagnetic immunity and emissions declaration and guidance The transmitter and receiver are intended for use in the electromagnetic environment specified in the next table. The customer or the user of the transmitter should ensure that it is used in such an environment. Transmitter Immunity test Receiver compliance level...
Page 139 If your symptoms do not match your sensor readings, use your BG meter when making treatment decisions. If sensor readings do not consistently match your symptoms or BG meter values, then talk to your healthcare professional about F • Technical Information | Dexcom G7 User Guide...
Page 140 Dexcom G7 to help manage your diabetes. Your healthcare professional can help you decide how you should best use this device. If the display device misses 20 minutes of sensor glucose data (4 sensor readings), the Signal Loss error displays. To resolve, follow instructions on the alert screen.
Page 141 G • Packaging Symbols Symbols are on the G7 packaging. They show proper and safe use of the G7. Some of these symbols may not have meaning in your region and are listed for informational purposes only. Below is a list of each symbol and its meaning.
Page 142 Temperature Limit Humidity Limitation Use By Date Do Not Reuse Sterilized Using Ethylene Oxide Single sterile barrier system with protective packaging outside Consult Instructions for Use Caution Waste Electrical and Electronic Equipment (WEEE) — Follow local requirements for proper disposal Indicates the item is a Medical Device...
Page 143 IPXX for product detail Class II Equipment Input Alternating Current Direct Current Bluetooth is on; device pairing is enabled Authorized Representative in the European Community EC REP CE Marking of Conformity G • Packaging Symbols | Dexcom G7 User Guide...
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Page 145 Glossary, 16 Sounds, 57 Graph Stacking Insulin, 39 Missing Readings, 103 Symbols, 133 Reading, 26 Technical Information, 123 Home Screen, 23 Treatment Decisions, 37, 40 Lock Screen, 51 Trend Arrow, 23, 26 H • Index | Dexcom G7 User Guide...
Page 146 Troubleshooting, 89 Use Meter Instead of G7, 37 Warranty, 117 Watch and Wait, 39 Water and the G7, 105...
Page 147 © 2021 Dexcom, Inc. All rights reserved. Covered by patents dexcom.com/patents. Dexcom, Dexcom Share and Dexcom Follow are registered trademarks of Dexcom, Inc. in the United States and/or other countries. Bluetooth is a registered trademark owned by Bluetooth SIG. Apple is a trademark of by Apple Inc., registered in the U.S. and other countries.
Page 148 Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA +1.858.200.0200 dexcom.com EC REP MDSS GmbH Outside US: Contact your local Schiffgraben 41 Dexcom representative 30175 Hannover, Germany AW00046-05 Rev 001 MT00046-05 Rev Date 2021/11...

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