Dexcom G5 MOBILE User Manual page 134

Ending Your Sensor Session Early
For personal reasons, you may want to force quit a sensor session early (for example, you're
getting an MRI and need to remove the system).
Or, occasionally, the app or receiver may detect something is wrong with your sensor and let
you know it's stopping the current session.
This may be caused by a number of reasons:
• Unresolved calibration issues
• Error symbol does not go away
• Wait symbol does not go away
• Sensor is coming out of the body (for example, the adhesive is peeling off).
You'll receive error prompts leading to a new sensor session. If you see error prompts,
always contact Technical Support (available 24/7) at:
• TechnSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll call: 1.858.200.0200
When your display device has system errors, you may not receive any sensor glucose
readings and you should not calibrate.
Dexcom G5 Mobile System User Guide
Ending Your Sensor Session and Transmitter Session
132