Calibration Troubleshooting - Dexcom SEVEN User Manual

3.4 CALIBRATION TROUBLESHOOTING

The following prompts may appear during or shortly after an attempt to calibrate the
Seven System. Review the following troubleshooting methods to ensure successful
calibration.
CONNECTION FAILURE SCREEN
(AUTO UPLOAD ONLY)
If you see this screen (with an "X" between the dotted
lines), the BG reading transfer failed. In this case, clear the
alert by pressing any Receiver button. No additional BG
fingersticks are required. Disconnect the devices and review
the following:
•
Make sure that the meter screen is always blank before
you connect the 2 devices.
•
Make sure you plug the Connection Cable into the
meter first and into the Receiver second.
•
Do not disconnect the cable while uploading or before
you see the 1-Hour Trend Screen appear.
•
Re-try upload using the proper step order.
NEW METER SCREEN
(AUTO UPLOAD ONLY)
You will see this screen if you have connected a new/
different meter to your Receiver. Your Receiver will vibrate
twice.
•
You will be asked to register the meter with your Seven
System. See Section 3.2.1.
•
You will have to take 2 additional BG fingersticks and
upload them.
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