Dexcom G5 Getting Started Manual
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Dexcom G5 Getting Started Manual

Dexcom G5 Getting Started Manual

Mobile continuous glucose monitoring system
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Getting Started Guide
®
for Dexcom G5
Mobile Continuous
Glucose Monitoring (CGM) System
Dexcom G5 Mobile CGM System Getting Started Guide
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Summary of Contents for Dexcom G5

  • Page 1 Getting Started Guide ® for Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 2 • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 3: Table Of Contents

    6.6 Enter Initial BG Meter Values ..................29 6.7 View Receiver Trend Screen ..................30 Section 7: App and Receiver Trend Arrows ..........31 Section 8: App and Receiver 1, 3, 6, 12 or 24 hour Trend Graph ....31 Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 4 11.1 Urgent Low Glucose Alarm..................36 11.2 Change Low and High Alerts ..................36 11.3 Advanced Alerts ......................36 Section 12: Using Dexcom G5 for Treatment Decisions ......37 12.1 Treatment Decisions: The Basics ................37 12.2 Treatment Decisions: Beyond The Basics ..............39 Section 13: Troubleshooting ..............41...

  • Page 5: Section 1: Welcome

    1.1 Training Options Knowing about the Dexcom G5 is your first step in creating a successful CGM experience. Before using it, learn about it. You can train on the Dexcom G5 in the following ways: •...

  • Page 6: Section 2: Indications For Use And Safety Statement

    The Dexcom G5 is intended for single patient use and requires a prescription. Important User Information Failure to use the Dexcom G5 and its components according to the instructions for use and all indications, contraindications, warnings, precautions, and cautions may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury.
  • Page 7 Resonance Imaging (MRI), Computed Tomography (CT) scan, or high-frequency electrical heat (diathermy) treatment. The Dexcom G5 has not been tested during MRI or CT scans or with diathermy treatment. The magnetic fields and heat could damage the components of the Dexcom G5, which may cause it to display inaccurate blood glucose readings or may prevent alerts.
  • Page 8 12 hours after the initial calibration. Placement Do not insert the sensor component of the Dexcom G5 in a site other than the • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 9 (ages 2 years and older) or the upper buttocks (ages 2 to 17 years). The placement and insertion of the sensor component of the Dexcom G5 is not approved for other sites. If placed in other areas, the Dexcom G5 may not function properly.
  • Page 10 Alarm or Alert from the Dexcom G5. Precautions Sensor Package Do not use the Dexcom G5 Sensor if its sterile package has been damaged or opened. Using a non-sterile sensor might cause infection. Clean and Dry Before Using Do not open the sensor package until you have washed your hands with soap and water, and let them dry.
  • Page 11 Dexcom Expiration Date Do not use Dexcom G5 Sensors that are beyond their expiration date. Before inserting a sensor, confirm the expiration date that is listed on the package label in the following format: YYYY-MM-DD.
  • Page 12 Setting Alarm/Alert Notifications When using both a receiver and a smart device with your Dexcom G5, you must set your settings separately in each. If you set up one device and then use another, you might not get an Alarm or Alert.
  • Page 13 Caution U.S. law restricts the sale of the Dexcom G5 to sale by or on order of a physician. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 14: Section 3: Risks And Benefits

    BG meter. If you are a caregiver of someone using the G5 Mobile, watch how they act. If their symptoms don’t match the CGM, take a fingerstick BG measurement.

  • Page 15: Benefits

    Dexcom’s Technical Support toll free, 24/7, at 1.877.339.2664 or toll at 1.858.200.0200 within 24 hours. 3.2 Benefits Daily habits impact your glucose levels. With the Dexcom G5, you can track how your exercise, carbs, stress levels, medication, or illness, influence your glucose levels. Knowing Your Trends Providing sensor glucose readings every five minutes, for up to seven days, the Dexcom G5 helps you detect trends and patterns.
  • Page 16 Alerts are on. Real-time CGM can help improve your A1C as well as improve the quality of your glucose control. If your A1C is at or below 7%, using a CGM such as the Dexcom G5, helps reduce hypoglycemia.

  • Page 17: Section 4: System Overview

    Dexcom G5 Mobile App, your receiver, or both • Reusable during three month battery life Display Device(s) The Dexcom G5 Mobile App on your smart device* and/ or your receiver can be used as your display device. • Displays your glucose readings •...

  • Page 18: Choose Display Device

    4.2 Choose Display Device To set up your Dexcom G5, first choose the display device(s) you want to receive your CGM data and alerts. You have three choices. Smart Device Only (For Setup see Section 5) Your transmitter sends glucose information directly to your smart device using...

  • Page 19: Section 5: App Setup

    • Adjusting your device settings • Entering your transmitter serial number • Inserting your sensor and attaching your transmitter • Pairing your transmitter with your app • Starting your 2-hour sensor warmup Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 20: Enter Initial Bg Meter Values

    Enter the exact value from your BG meter. Tap SAVE. Repeat steps above to enter the final BG meter value. Entering two separate BG meter values will ensure an accurate reading. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 21: View Home Screen

    To know where you are now, look at the color, and number or message. Red = Low Yellow = High Gray = In Target No Readings LOW = Below 40 mg/dL HIGH = Above 400 mg/dL System Errors Tap blue question mark for information. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 22: Smart Device Settings

    5.4 Smart Device Settings Even though the Dexcom G5 Mobile App is a medical app, it functions just like any other app. Your smart device settings can impact your alerts. To receive CGM alerts, you must allow Dexcom to send you notifications. These notifications include CGM information only.

  • Page 23: Section 6: Receiver Setup

    Before setting up your receiver, make sure it is charged. For more information on charging, see your user guide. A full charge will last about 3 days. Press SELECT to turn your receiver on. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 24 High Alert (Set between 120-400 mg/dL) When your glucose is at or above your high alert setting, your device will alert you. The setup wizard will only start the first time you set up your receiver. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 25: Insert Sensor

    Let dry (skin may feel slightly sticky). Insert the sensor through the clean skin at the center of the doughnut where it is free of adhesive. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 26 2 clicks or cannot pull back any more. Squeeze the ribbed tabs on the sides of the sensor pod. While squeezing the tabs, rock the applicator barrel forward and away from your body. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 27: Attach Transmitter

    2 clicks. Hold the sides of your sensor pod with one hand. Remove the transmitter latch with the other hand by quickly twisting off the latch away from your body. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 28: Confirm Communication And Start Sensor

    BG meter values are complete. During this time you might miss severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) events. Use your BG meter for BG readings. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 29: Set Up Alert Sounds

    HypoRepeat: Can be used when you want extra alerts for severe low sensor glucose readings. This profile will keep repeating the Urgent Low Glucose Alarm every 5 seconds until confirmed or until your reading rises above 55 mg/dL. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 30 NOTE: No matter what profile you set, all Alerts will notify you by vibrating first. There will be no audible beep if you confirm the alert after the first vibration. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 31: Enter Initial Bg Meter Values

    Enter the exact blood glucose value from your BG meter. Press SELECT. Press SELECT again to confirm. Repeat steps above to enter a second meter value. Entering two separate BG meter values will ensure an accurate reading. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 32: View Receiver Trend Screen

    Red = Low Yellow = High Gray = In Target No Readings LOW= Below 40 mg/dL HIGH= Above 400 mg/dL Black Bar = System Errors See user guide for more information • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 33: Section 7: App And Receiver Trend Arrows

    Press up or down to view your 1, 3, 6, 12 and 24 hour trend graph. Turn your smart device sideways to view your 1, 3, 6, 12 and 24 hour trend graph. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 34: Section 9: App And Receiver Enter Bg Meter Values Every 12 Hours

    WARNING: Calibrate the Dexcom G5 at least once every 12 hours. The Dexcom G5 needs to be calibrated in order to provide accurate readings. Do not use the Dexcom G5 for diabetes treatment decisions unless you have followed the prompts from the device and calibrated every 12 hours after the initial calibration.

  • Page 35: Section 10: End Sensor Session

    Transmitter will pop out. Keep your transmitter to use again with your next sensor. Keep Dispose of the sensor following your local guidelines for disposal of blood-contacting components. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 36: App: Ending Sensor Session Early

    10.2 App: Ending Sensor Session Early Tap Main Menu icon. Tap Stop Sensor. Tap STOP SENSOR. Remove sensor. Insert new sensor. Tap green circle to start new session. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 37: Receiver: Ending Sensor Session Early

    Press SELECT to get to the Main Menu. Highlight Stop Sensor. Press SELECT. Wait. Press OK. Remove sensor. Insert new sensor. Highlight Start Sensor when ready for new session. Press SELECT. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 38: Section 11: Alarm, Alerts And Advanced Alerts

    If using the app, learn how to ensure you get your Alarm/Alerts in 5.4 Smart Device Settings. 11.1 Urgent Low Glucose Alarm The Dexcom G5 has an automatic Urgent Low Glucose alarm set at 55 mg/dL. You can’t change or turn off this alarm or its Repeat settings. 11.2 Change Low and High Alerts Part of your initial set up included setting your Low/High Alerts.

  • Page 39: Section 12: Using Dexcom G5 For Treatment Decisions

    Section 12: Using Dexcom G5 for Treatment Decisions You can use your Dexcom G5 to make treatment decisions. But how do you know you’re ready? Start by discussing the basics listed below with your healthcare professional (HCP). Get your questions answered. Together, decide when you’re ready.
  • Page 40 No number, no arrow, no treatment decision: Always use your meter if you don’t have a number and arrow. Not stacking insulin is important, whether you use your meter, your Dexcom G5, or both. Insulin Stacking: Don’t take insulin doses too close together, or “stack”...

  • Page 41: Treatment Decisions: Beyond The Basics

    You Decide 12.2 Treatment Decisions: Beyond The Basics Ready for more? Your Dexcom G5 offers so much more! Use your trend arrow, Alarm, and Alerts to fine-tune your treatment decisions. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 42 The more you use your Dexcom G5 the better your results. Wear it. Look at it. Respond to it. Let’s look at Kim’s day and how she used her Dexcom G5 to make treatment decisions: What Kim Sees What Kim Does and Why...

  • Page 43: Section 13: Troubleshooting

    188 mg/dL sensor glucose meter value = a 7% difference (still considered Receiver accurate). In this example, the sensor glucose reading can show up to 225 and still be accurate. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 44 Make sure you haven’t taken No sensor acetaminophen. glucose Don’t calibrate. Use BG meter readings for BG reading. display until Receiver error is fixed. If it continues for over 3 hours, call Tech Support. • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 45 1. Restart smart device. readings display until error is fixed. Receiver If problem remains: 1. Open your device Bluetooth Settings. 2. Delete all Dexcom entries. 3. Pair your Transmitter Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 46: Calibration Errors

    Wait until your glucose is not accept between 40-400 mg/dL. calibration if BG Meter Calibrate only when your BG outside of the meter values are between 40-400 mg/dL 40-400 mg/dL. range. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 47: Transmitter Errors

    Check transmitter SN in Device display device is correct. Transmitter and sensor not Sensor may not be communicating. inserted correctly. Insert a new sensor. For a replacement, call Tech Receiver Support. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 48: Adhesive

    Tac™). Make sure adhesive is not placed where the needle inserts. Sensor pod won’t stick Put medical tape over sensor pod’s white adhesive patch (e.g., Blenderm). Don’t place tape over the transmitter. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 49: Section 14: Warranty

    What’s Covered and for How Long? Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original purchaser (“you” or “Purchaser”) that the Dexcom G5 Mobile Receiver (the “Receiver”) is free from defects in material and workmanship under normal use (“Limited Warranty”) for the period starting from the shipment date and continuing for a year following the shipment date (“Warranty Period”):...
  • Page 50 Dexcom G5 Mobile CGM System or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile CGM System.

  • Page 51: Transmitter Warranty Information

    These limits on Dexcom’s warranty and liability obligations apply even if Dexcom, or its agent, has been advised of such damages and notwithstanding any failure of essential purpose of this Limited Warranty and the limited remedy provided by Dexcom. This Limited Warranty is only provided to the original Purchaser and can’t be transferred to anyone else, and states Purchaser’s exclusive remedy.
  • Page 52 6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
  • Page 53 Dexcom G5 Mobile CGM System or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile CGM System.

  • Page 54: Section 15: Travel

    Before your screening process begins, ask the TSA Officer to perform a visual inspection of the receiver and your extra sensors. Place all Dexcom G5 components in a separate bag before handing over to the Security Officer. To use your smart device, receiver, or both to get glucose information while in the plane: •...

  • Page 55: Section 16: Need Help? You're Not Alone

    • Item SKU number and description (e.g., name of the device) • Lot number and/or serial number(s) of affected devices (e.g., sensor) If you are using the Dexcom G5 Mobile App, use the app to email technical support: Menu > Help > Contact Dexcom > Technical Support > Email By Phone: Toll Free: 1.877.339.2664 or Toll: 1.858.200.0200...

  • Page 56: Sales Support Team

    Dexcom makes CGM education easier for you with interactive web-based education programs. dexcom.com/web-based-education 16.5 Dexcom Share and Follow See how you can share your CGM data with friends and family with Dexcom Share/ Follow. dexcom.com/apps • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 57 Enter Initial BG Meter Values 18, 29 Safety Statement 4 Contraindications 4, 5 Indications for Use 4 Precautions 8, 9, 10, 11 Warnings 5, 6, 7, 8 Help 53 Sensor Hourglass 42 Choose a Site 23 Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 58 Adhesive 46 Calibration Errors 44 Sensor Glucose Readings 41 Three Question Marks 42 Transmitter Errors 45 Warnings 5, 6, 7, 8 Warranty 47 Receiver Warranty Information 47 Transmitter Warranty Information 49 • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 59 14 days of training. Individuals are limited to a one-time prize redemption for a box of sensors. Health care professionals and Medicare patients who purchase the Dexcom G5 Mobile System are not eligible to participate. Winners will be notified by email.
  • Page 60 • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 61 For your privacy, seal edges with tape. fold here Mail-In Request for Dexcom G5 Mobile CGM User Guide YES! Please send me a printed Dexcom G5 Mobile CGM User Guide Patient Name: __________________________________________ Patient Address: _________________________________________ Address Line #2: ________________________________________...
  • Page 63 Mobile, Dexcom Share, Follow Dashboard, G5 and SEVEN are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. All other product or company names that may be mentioned in this publication are tradenames, trademarks or...
  • Page 64 Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA Phone: 1.858.200.0200 Tech Support: 1.877.339.2664 Web: dexcom.com LBL013991 Rev 004 MT24640 • Dexcom G5 Mobile CGM System Getting Started Guide...

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