Chapter 16 - Troubleshooting; Introduction - Dexcom G5 mobile User Manual

Chapter 16
Everything Else G5:
Troubleshooting

16.1 Introduction

Sensor pod not sticking? Prompt will not go away? Not getting your sensor glucose readings?
Do not know when to replace your transmitter? This chapter will help you figure it out!
Troubleshooting sections are categorized by function or system component. The solutions
here are meant to be brief and not all inclusive, some have audible prompts, and others do
not. When more detailed answers or preventative measures are in a chapter, you will get a
brief explanation here, and then get directed to the applicable chapter and section.
After looking at this troubleshooting chapter, are you still not sure what to do? Or maybe your
problem is hardware (e.g., receiver or transmitter failure).
If your problem is not found here, follow the steps listed on your app screen, or contact your
local Dexcom representative.
Please contact your local Dexcom representative if any of these errors continue and the
instructions do not resolve the issue.
Dexcom G5 Mobile System User Guide
Troubleshooting 239