Dexcom G5 mobile Quick Start Manual
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Dexcom G5 mobile Quick Start Manual

Continuous glucose monitoring system
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CONTINUOUS GLUCOSE
MONITORING SYSTEM
Quick Start Guide

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Donna Huyett
February 8, 2025

to put in a new sensor should the receiver be in Manuel or Automatic mode?

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Summary of Contents for Dexcom G5 mobile

  • Page 1 CONTINUOUS GLUCOSE MONITORING SYSTEM Quick Start Guide...

  • Page 3: Table Of Contents

    Section 6: Receiver Setup and Operation...........28 6.1 Receiver Overview......................28 6.2 Set Up Receiver......................28 6.3 Insert Sensor.........................30 6.4 Attach Transmitter......................32 6.5 Confirm Transmitter and Receiver Are Communicating..........33 6.6 Start Sensor........................33 6.7 Set Up Alert Sounds......................34 Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 4 9.2 Transmitter Warranty Information.................55 Section 10: Travel..................58 10.1 Going Through Security....................58 Section 11: Need Help? You’re Not Alone!............60 11.1 Dexcom Technical Support...................60 11.2 Patient Care Team......................61 11.3 Sales Support Team.....................61 11.4 Corporate........................62 • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 5 11.5 Explore Web Based Education..................62 11.6 Explore Share/Follow....................62 11.7 Frequently Asked Questions..................62 Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 6: Section 1: Welcome

    1.1 Learning How to Learn Knowing about the Dexcom G5 Mobile is your first step in creating a successful CGM experience. Before using it, learn about it. You can train on the Dexcom G5 Mobile in the following ways:...

  • Page 7: Section 2: Indications For Use And Safety Statement

    2 years and older) with diabetes. The system is intended for single patient use and requires a prescription. The Dexcom G5 Mobile CGM System is indicated for use as an adjunctive device to complement, not replace, information obtained from standard home glucose monitoring devices.
  • Page 8 Treatment Decisions The Dexcom G5 Mobile CGM System does not replace your blood glucose (BG) meter. When making treatment decisions, such as the amount of insulin you need, only use your BG value.
  • Page 9 Alarm or Alerts. Without these, you may miss a severe low or high glucose event. Continue to take fingerstick measurements during a new sensor warmup period. Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 10 Placement Do not insert the sensor component of the G5 Mobile System in a site other than the belly/abdomen (ages 2 years and older) or the upper buttocks (ages 2 to 17 years). The placement and insertion of the sensor component of the G5 Mobile System is not approved for other sites.
  • Page 11 Choking The transmitter is small and may pose a choking hazard. Don’t put it in your mouth or allow children to play with it. Precautions Reusable: Don’t Throw Away Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 12 You can use a Dexcom G4 PLATINUM Sensor with the Dexcom G5 Mobile CGM System. Before using the sensor, make sure the sensor label says G5 Mobile or G4 PLATINUM Sensor.
  • Page 13 (like a smart watch or other wearable smart devices) might override your smart device’s Alerts, Alarm, and notification settings. To receive Alarm or Alerts you must: 1. Make sure Dexcom G5 Mobile App Notifications are turned on in your smart device’s settings 2. Verify app hasn’t been shut down Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 14 If water gets into the USB port, the receiver could become damaged and stop displaying readings or providing alerts; you might miss a severe low or high glucose event. Caution U.S. law restricts the sale of the Dexcom G5 Mobile CGM System to sale by or on order of a physician. •...

  • Page 15: Section 3: Risks And Benefits

    If a sensor wire breaks off or detaches and remains under your skin, contact your healthcare professional and call Dexcom’s Technical Support toll free, 24/7, at 1.877.339.2664 or toll at 1.858.200.0200 within 24 hours. Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 16: Benefits

    (Garg, 2006; Battelino, 2011). Real-time CGM can help improve your A1C as well as improve the quality of your glucose control. If you are at or below 7%, using a CGM such as Dexcom’s G5 Mobile CGM System, helps reduce hypoglycemia (Tamborlane, 2008).
  • Page 17 R., & Xing, D. (2008). Continuous Glucose Monitoring and Intensive Treatment Of Type 1 Diabetes. The New England Journal of Medicine, 359 (14), 1464-1476. Dexcom G5 Mobile CGM System Quick Start Guide Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 18: Section 4: System Overview

    Section 4 System Overview 4.1 Components Your Dexcom G5 Mobile is made up of the following: 1. Sensor and Applicator • The sensor is inserted using the applicator • Small sensor wire measures sensor glucose levels just below the skin •...

  • Page 19: Choose Display Device

    4.2 Choose Display Device To set up your Dexcom G5 Mobile, first choose the display device(s) you want to receive your CGM data and alerts. You have three choices, the next pages will help you make your decision. • Your smart device only •...
  • Page 20 • You will not have access to Dexcom Share* 3. Receiver * Dexcom Share allows you to share your sensor glucose information with Followers For more information on Dexcom Share see your user guide. For receiver setup see Section 6.
  • Page 21 • If you carry both devices, you will receive alerts and must acknowledge alerts on both devices For app setup see Section 5. For receiver setup see Section 6. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 22: Section 5: App Setup And Operation

    Section 5 App Setup and Operation 5.1 Install App Install the Dexcom G5 Mobile App from your app store. Log in to the app (with your existing Dexcom account) or sign up for a new account. Once you log in, the app walks you through the following: Safety Double check with your meter.
  • Page 23 Receiving CGM Alerts To receive CGM alerts, you must allow Dexcom to send you notifications. Settings Set your volume loud enough to hear your Low and High Alerts. If Do Not Disturb is enabled, you will not receive audible or vibratory alerts.

  • Page 24: Enter Initial Bg Meter Values

    Enter the exact value from your BG meter. Tap SAVE. Repeat steps above to enter a second BG meter value. Entering two separate BG meter values will ensure an accurate reading. • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 25: Enter Bg Meter Value Every 12 Hours

    1 device. When you enter a value into one device, the sensor glucose values may be different on the other display device until the transmitter shares the entered value. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 26: View Home Screen

    You won’t get sensor glucose readings or alerts when a black circle is shown. Tap the blue question mark for more information. • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 27 CGM measures the mg/dL per minute, this chart calculates what that could mean per 15 minutes. Where You Were To know where you were, look at your trend graph. Turn your smart device sideways for a larger view of your trend screen. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 28: End Sensor Session

    Use your fingers to spread the back tabs of the sensor pod. Transmitter will pop out. Keep your transmitter to use again with your next sensor. Keep Dispose of the sensor following your local guidelines for disposal of blood-contacting components. • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 29: Smart Device Settings

    5.7 Smart Device Settings Even though the Dexcom G5 Mobile App is a medical app, it functions just like any other app. Your smart device settings will impact your alerts. To receive CGM alerts, you must allow Dexcom to send you notifications. These notifications include CGM information only.

  • Page 30: Section 6: Receiver Setup And Operation

    Before setting up your receiver, make sure it is charged. For more information on charging see your user guide. A full charge will last about 3 days. Press SELECT to turn your receiver on. • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 31 High Alert (Set between 120-400 mg/dL) When your glucose is at or above your high alert setting, your device will alert you. The setup wizard will only start the first time you set up your receiver. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 32: Insert Sensor

    Let dry (skin may feel slightly sticky). Insert the sensor through the clean skin at the center of the doughnut where it is free of skin preparation or adhesive products. • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 33 2 clicks or cannot pull back any more. Squeeze the ribbed tabs on the sides of the sensor pod. While squeezing the tabs, rock the applicator barrel forward and away from your body. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 34: Attach Transmitter

    2 clicks. Hold the sides of your sensor pod with one hand. Remove the transmitter latch with the other hand by quickly twisting off the latch away from your body. • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 35: Confirm Transmitter And Receiver Are Communicating

    From any trend graph, press SELECT to get to the Main Menu. Choose Start Sensor. The Start Sensor screen appears on your receiver letting you know the 2-hour sensor warmup has begun. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 36: Set Up Alert Sounds

    Soft: Can be used when you want your alert to be discreet. This sets all the alerts and alarms to lower volume beeps. Normal: This is the default and sets all the alerts and alarms to higher volume beeps. • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 37 NOTE: No matter what profile you set, all alerts will notify you by vibrating first. There will be no audible beep if you confirm the alert after the first vibration. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 38: Enter Initial Bg Meter Values

    Enter the exact blood glucose value from your BG meter. Press SELECT. Press SELECT again to confirm. Repeat steps above to enter a second meter value. Entering two separate BG meter values will ensure an accurate reading. • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 39: Enter Bg Meter Values Every 12 Hours

    1 device. When you enter a value into one device, the sensor glucose values may be different on the other display device until the transmitter shares the entered value. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 40: View Receiver Trend Screen

    You won’t get sensor glucose readings when a black bar is shown. See your user guide for more information on the issue or error. • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 41 CGM measures the mg/dL per minute, this chart calculates what that could mean per 15 minutes. Where You Were To know where you were, look at your trend graph. Trend Graph Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 42: End Sensor Session

    The transmitter will pop out. Keep the transmitter to use again with your next sensor. Keep Dispose of the sensor following your local guidelines for disposal of blood- contacting components. • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 43: Section 7: Alarm, Alerts And Advanced Alerts

    Section 7 Alarm, Alerts and Advanced Alerts 7.1 Low Glucose Alarm The Dexcom G5 Mobile has an automatic Low Glucose alarm set at 55 mg/dL. You can’t change or turn off this alarm or its re-alert settings. 7.2 Change Low/High Alerts Part of your initial set up included setting your Low/High Alerts, you can change these settings at any time.

  • Page 44: Section 8: Troubleshooting

    What you do Check if notifications Smart Device are on. Check that your smart device is not on mute (if applicable). receiving Alerts Receiver Turn Alert to On (Continued on next page) • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 45 Not hearing Alerts The receiver vibrates before it gives an audible alert. Receiver If you acknowledge the vibration by pressing select. You will not get an audible alert. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 46: Sensor Glucose Readings

    (this is still considered accurate). In this example, the Dexcom could show up to 225 and still be considered accurate Outside of 20/20 rule: Calibrate again. (Continued on next page) • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 47 Make sure you haven’t Receiver taken acetaminophen. Don’t calibrate. If this continues for over 3 hours, call Technical Support. (Continued on next page) Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 48 System display Wait another 10 device and minutes. transmitter not communicating App (if not resolved): Receiver 1. Go to Settings . 2. Tap Bluetooth . 3. Turn Bluetooth Off and On . • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 49: Adhesive

    Charge receiver . Do nothing. Receiver is able to continue to work and recover from an System error. Receiver Recovery App: Tap OK to clear Alert. Receiver: Press Select to clear Alert. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 50: Calibration Errors

    Wait until your glucose is not accept between 40-400 mg/dL. calibration if BG Meter Calibrate only when outside of the your BG meter values are 40-400 mg/dL between 40-400 mg/dL. range • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 51: Transmitter Errors

    Stop sensor session . Re-Enter correct transmitter SN. App: Pairing Failed Menu > Trans SN> Enter correct SN Receiver Receiver: Settings >Trans SN >Enter correct SN If correct: Call Tech Support. Dexcom G5 Mobile CGM System Quick Start Guide •...

  • Page 52: Sensor Errors

    While the end result is the same (ending a sensor session), the steps differ between the app and receiver. If you’re using both, there is no need to stop the sensor session in each: the other display will see the session has stopped. • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 53 • Start Sensor option appears Blue “?” icons provide Tap Stop Sensor . additional information. Remove sensor. Insert new sensor. Ready for new session. Tap green circle to start new session. Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 54 Start Sensor option ready for new appears. session. Please call the Dexcom Technical Support Team, 24/7, toll free at 1.877.339.2664 or toll at 1.858.200.0200 if any of these errors continue and the instructions don’t resolve the issue. • Dexcom G5 Mobile CGM System Quick Start Guide...

  • Page 55: Section 9: Warranty

    What’s Covered and for How Long? Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original purchaser (“you” or “Purchaser”) that the Dexcom G5 Mobile Receiver (the “Receiver”) is free from defects in material and workmanship under normal use (“Limited Warranty”) for the period starting from the shipment date and continuing for a year following the shipment date (“Warranty Period”):...
  • Page 56 Dexcom shall not be liable for any special, incidental, consequential, or indirect damages, however caused, and on any theory of liability, arising in any way out of the sale, use, misuse, or inability to use, any Dexcom G5 Mobile CGM System or •...

  • Page 57: Transmitter Warranty Information

    Dexcom for use with the Dexcom G5 Mobile CGM System. These limits on Dexcom’s warranty and liability obligations apply even if Dexcom, or its agent, has been advised of such damages and notwithstanding any failure of essential purpose of this Limited Warranty and the limited remedy provided by Dexcom.
  • Page 58 6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
  • Page 59 Dexcom G5 Mobile CGM System or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile CGM System.

  • Page 60: Section 10: Travel

    Section 10 Travel Dexcom G5 Mobile can be a great travel companion; you can go through metal detectors, be handwanded, and even keep your receiver on during your flight. This section only covers the Dexcom G5 Mobile CGM System. It doesn’t cover steps you need to take when traveling with your smart device.
  • Page 61 2. While in flight 3. After landing The Dexcom G5 Mobile CGM System is safe for use on U.S. commercial airlines. If you choose to use your smart device, the airlines request you put your smart devices in airplane mode. You can do this, but still keep your Bluetooth on and you will be able to receive sensor glucose information on your smart device.

  • Page 62: Section 11: Need Help? You're Not Alone

    Want more information? Dexcom has numerous resources on its website. 11.1 Dexcom Technical Support Provides replacement units, resolves technical issues or takes product complaints. Call your Dexcom Technical Support Team, 24 hours a day, 7 days a week, if something is wrong with your Dexcom G5 Mobile. By Phone Dexcom Technical Support Phone Numbers: Toll Free: 1.877.339.2664...

  • Page 63: Patient Care Team

    What Can They Help Me With? The Dexcom Technical Support Team helps you with all CGM system related issues including CGM software issues. Dexcom Technical Support does not offer medical advice. 11.2 Patient Care Team The Patient Care Team (PCT) is a group of Certified Diabetes...

  • Page 64: Corporate

    Dexcom makes CGM education easier for you with interactive web-based education programs. dexcom.com/web-based-education 11.6 Explore Share/Follow See how you can share your CGM data with friends and family with Dexcom Share/Follow. dexcom.com/apps 11.7 Frequently Asked Questions Have questions? It may be answered in the FAQ section on the Dexcom website.
  • Page 65 Question Marks 45 Warning 6 Change Low/High Alerts 41 Choose Display Device 17 Receiver 10, 35 Components 16 Ending a Sensor Session Early 52 End Sensor Session 40 Enter BG Meter Values 36 Dexcom G5 Mobile CGM System Quick Start Guide •...
  • Page 66 Warranty 53 Precautions 10 Limits 56 Settings 27 Obligations 56 Warnings 11 Receiver Warranty Information 53 System Overview 16 Transmitter Warranty Information 55 Choose Display Device 17 Components 16 System Warnings 5 • Dexcom G5 Mobile CGM System Quick Start Guide...
  • Page 67 14 days of training. Individuals are limited to a one-time prize redemption for a box of sensors. Health care professionals and Medicare patients who purchase the Dexcom G5 Mobile System are not eligible to participate. Winners will be notified by email.
  • Page 69 Your options to get the full Dexcom G5 Mobile User Guide: Download as an eBook or view/print in a .pdf format dexcom.com/guides Online request form to receive a free printed copy dexcom.com/guides Request a free copy by mail Cut this page along the dotted lines on the left.
  • Page 71 Mobile, Dexcom Share, Follow Dashboard, G5 and SEVEN are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. All other product or company names that may be mentioned in this publication are tradenames, trademarks or...
  • Page 72 Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA Phone: 1.858.200.0200 Tech Support: 1.877.339.2664 Web: dexcom.com LBL012789 Rev 006 MT22866...

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