Page 1 CONTINUOUS GLUCOSE MONITORING SYSTEM User Guide...
Page 2 IMPORTANT CONTACTS AND NUMBERS Emergency Phone Number: ______________________________________________ Your Healthcare Professional: _____________________________________________ Your Receiver Serial Number: _____________________________________________ Your Transmitter Serial Number: ___________________________________________ ___________________________________________________________________ 1.877.339.2664 Dexcom Technical Support/Patient Care Team: _______________________________ ® dexcom.com Dexcom Website: ______________________________________________________ Nearest Hospital: ______________________________________________________ ___________________________________________________________________...
Page 3: Table Of Contents
Part 1: Getting Started 5.3 Why Different Monitoring Methods? ..50 5.4 Dexcom G5 Mobile App ....50 Glossary 5.5 Dexcom G5 Mobile Receiver ... ..63 Chapter 1 - Beginning Your Dexcom G5 ™...
Page 4 20.5 Setting up Dexcom Share ....313 13.3 Transmitter Warranty Information ..217 20.6 Using Dexcom Share ....323 13.4 Dexcom’s Obligations Under the Limited 20.7 Dexcom Follow...
Page 5: Part 1: Getting Started
GETTING STARTED • Glossary • Getting Started • Indications for Use and Safety Statement • Risks and Benefits...
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Page 7: Glossary
A self-contained program or piece of software designed to fulfill a particular purpose; an application, especially as downloaded by a user to a smart or mobile device. The Dexcom G5 Mobile App was developed as a display for continuous glucose monitoring. Blood Glucose (BG) BG is an abbreviation of blood glucose.
Page 8 Contraindication A safety statement outlining specific situations where the Dexcom G5 Mobile should not be used because it may be harmful to you. The risk of use clearly outweighs any possible benefit. Hyperglycemia High blood glucose. Same as “high” or high blood sugar.
Page 9 The removal poses a security risk and data may become vulnerable. Do not use, install or run the Dexcom G5 Mobile App on a jailbroken smart device. The app may not work correctly on a jailbroken smart device.
Page 10 A safety statement letting you know the following feature has important hazard information. Describes serious and life threatening circumstances of using the Dexcom G5 Mobile CGM System, their consequences, and how to avoid the hazard. Dexcom G5 Mobile System User Guide...
Page 11: Chapter 1 - Beginning Your Dexcom G5
(CGM) device, the Dexcom G5 Mobile CGM System allows you to break free from constant fingersticks. But how do you use the Dexcom G5 Mobile CGM System? What are its features? Do you need to avoid anything? Where do you even begin? This chapter is the first step to answering these and many other questions.
Page 12: Self-Paced Resources
Online Tutorials First Steps With Your Dexcom CGM Designed for those who have never used a Dexcom CGM. This tutorial covers what to expect in your first week and includes links to step-by-step videos on how to insert your sensor, calibrations, ending a sensor session, etc.
Page 13 Accessing the QSG: • Receiver package ○ Booklet Both the tutorial and the QSG give you brief look at the Dexcom G5 Mobile CGM System. But what if you want more detailed information? User Guide Your Dexcom G5 Mobile CGM System reference book! This user guide gives you the most extensive overview of the system detailing features, important safety information and so much more.
Page 14: Your Dexcom Account
5. Technical Information 6. Troubleshooting 7. Package Label and Product Symbols At the end of your Dexcom G5 Mobile System User Guide, Part 5, is the user guide of a new Dexcom G5 Mobile System feature: Dexcom Share ™ Part 5: Sharing is Caring 1.
Page 15 If you haven’t already done so, go to dexcom.com and set up your own account. Or, if you prefer, the Dexcom G5 Mobile App walks you through creating your log in credentials as part of your initial app set up.
Page 16 Page intentionally left blank Dexcom G5 Mobile System User’s Guide Beginning Your Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System Journey...
Page 17: Chapter 2 - Indications For Use And Safety Statement
Please review the instructions for each part of the system in this user guide before using any of the Dexcom G5 Mobile CGM System. This chapter is important to read. It helps you use the Dexcom G5 Mobile CGM System safely and covers: •...
Page 18: Safety Statements
Statements are meant to keep you and the system safe while using the Dexcom G5 Mobile CGM System: 1) Indications How, for what purposes, and under what circumstances you should use the Dexcom G5 Mobile CGM System. Indications let you know who should use the Dexcom G5 Mobile CGM System and when.
Page 19: Overview Of Safety Statements
This section provides a review of Safety Statements containing the same elements described above (type of Safety Statement, an action, a statement of potential harm, and consequences) listed in a narrative, not boxed, format. Here you’ll learn what indications Dexcom G5 Mobile System User Guide Indications for Use and Safety Statement...
Page 20 In Layman’s Terms But what does that mean? Indications are the who, what, and why of the Dexcom G5 Mobile CGM System. The Dexcom G5 Mobile CGM System is a single patient use device (meaning you can’t share the components with others) for people 2 years or older with diabetes.
Page 21 Using trend information to see your highs and lows helps you stay inside your target range. The Dexcom G5 Mobile CGM System’s trend and pattern information is based on a series of sensor glucose readings taken over a period of time.
Page 22: General Cgm System Warnings
• Pregnant women • Persons on dialysis Do not use the Dexcom G5 Mobile System in critically ill patients. It is not known how different conditions or medications common to the critically ill population may affect the performance of the system. Sensor glucose readings may be inaccurate in critically ill patients.
Page 23: Calibration Warning And Precautions
Calibrating during a significant rise/fall of your BG may affect accuracy of sensor glucose readings, resulting in you missing a severe low or high glucose event. Fingerstick Only Only use fingerstick measurements from your BG meter for calibration. Dexcom G5 Mobile System User Guide Indications for Use and Safety Statement...
Page 24: System/Hardware/Software Warnings And Precautions
Placement Do not insert the sensor component of the Dexcom G5 Mobile System in a site other than the belly/abdomen (ages 2 years and older) or the upper buttocks (ages 2 to 17 years). The placement and insertion of the sensor component of the Dexcom G5 Mobile System is not approved for other sites.
Page 25 • Be bumped, pushed, or squeezed • Have scars, tattoos, or irritation Insertion in these areas might affect sensor performance, resulting in you missing a severe low or high glucose event. Dexcom G5 Mobile System User Guide Indications for Use and Safety Statement...
Page 26 Don’t Share Your Transmitter Never share your transmitter with another person. The Dexcom G5 Mobile CGM System is a prescription-only medical device and is meant, or indicated, for your use only.
Page 27 You can use a Dexcom G4 PLATINUM Sensor with the Dexcom G5 Mobile CGM System. ® Before using the sensor, make sure the sensor label says “Dexcom G5 Mobile/G4 PLATINUM Sensor,” or “Dexcom G4 PLATINUM Sensor.” System Accuracy System accuracy may be affected when your glucose is changing at a significant rate such as during exercise or after a meal.
Page 28 (like a smart watch or other wearable smart devices) might override your smart device’s Alerts and Alarm. To receive Alarm or Alerts you must: 1. Make sure Dexcom G5 Mobile App Notifications are turned on in the Setting’s menu. 2. Verify app hasn’t been shut down. 3. Turn Bluetooth on.
Page 29 If water gets into the USB port, the receiver could become damaged and stop displaying readings or providing alerts; you might miss a severe low or high glucose event. Caution U.S. law restricts the sale of the Dexcom G5 Mobile CGM System to sale by or on order of a physician. Summary Now You Can: •...
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Page 31: Chapter 3 - Risks And Benefits
Risks and Benefits When using any medical device, there are risks and benefits. In this chapter, you’ll learn what they are, helping you decide if Dexcom’s G5 Mobile CGM System is right for you. First, let’s review some possible risks.
Page 32: Benefits
(e.g., redness, swelling, bruising, itching, scarring or skin discoloration). The chance of this happening is low. The Dexcom G5 Mobile CGM System uses the same sensor as the previous CGM system—the Dexcom G4 PLATINUM. The Dexcom G4 PLATINUM System clinical studies and compliant data showed slight redness and swelling occurring only in a few patients.
Page 33 Real-time CGM can help improve your A1C as well as improve the quality of your glucose control. If you are at or below 7%, using a CGM such as Dexcom’s G5 Mobile CGM System, helps reduce hypoglycemia (Tamborlane, W. V.,2008).
Page 34 Tamborlane, W. V., Beck, R. W., Bode, B. W., Buckingham, B., Chase, H. P., Clemons, R., ... & Xing, D. (2008). Continuous Glucose Monitoring and Intensive Treatment Of Type 1 Diabetes. The New England Journal of Medicine, 359 (14), 1464-1476. Dexcom G5 Mobile System User Guide Risks and Benefits...
Page 35: Part 2: Let's G5 ™ ! The Basics
LET’S G5! THE BASICS • Introduction to the Dexcom G5 Mobile CGM System • Initial Set-Up • Starting a Sensor Session: Inserting the Sensor & Transmitter • Calibration • Ending a Sensor Session...
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Page 37: Cgm System
• Pregnant women • Persons on dialysis Do not use the Dexcom G5 Mobile System in critically ill patients. It is not known how different conditions or medications common to the critically ill population may affect the performance of the system. Sensor glucose readings may be inaccurate in critically i ll patients.
Page 38: The Dexcom G5 Mobile Cgm System
The Dexcom G5 Mobile CGM System provides personalized trend alerts, prompting you to proactively react when your glucose levels are getting too low, or too high. Dexcom provides web-based reports reflecting your glucose trends and patterns. Share the reports with your healthcare professional when developing your diabetes management treatment plans.
Page 39 Chapter 5 covers how to set up your smart device with the Dexcom G5 Mobile App. The primary difference between the receiver and app is not the information they give you, but how that information is presented. The following are some of the shared CGM data and system information features.
Page 40: What's New To The Dexcom G5 Mobile Cgm System
Viewing Your Glucose Values The Dexcom G5 Mobile CGM System allows you to see your last 1-3-6-12-24 hours of your sensor glucose readings. On the receiver, from the home screen, press Up/Down Arrows to view. On a smart device, hold upright in portrait mode, and see the most recent three hours, turn sideways to landscape to view your glucose levels over the last 1-3-6-12-24 hours.
Page 41: System Information
Dexcom G5 Mobile packages, see what’s inside, and review each item. 4.6 System Components Package The Dexcom G5 Mobile CGM System comes to you in a number of boxes; after opening keep the packaging until you are no longer using its contents. Sensor...
Page 42 (Continued from previous page) Transmitter Transmitter package Reusable transmitter Receiver Receiver package Receiver Receiver’s USB charging and download cable AC power adapter (Continued on next page) Dexcom G5 Mobile System User Guide What Is the Dexcom G5 Mobile CGM System?
Page 43 “sharing” at www.dexcom.com/register. *Learn at your own pace with our Self-Guided Training Tutorial at www.dexcom.com/tutorial or review the disc and Quick Start materials inside your Dexcom G5 Mobile Receiver box; or receive remote training with Dexcom’s Patient Care Specialist; or schedule an appointment for the Dexcom G5 Mobile device training in your physician’s office or diabetes center.
Page 44: Sensor Overview
The Dexcom G5 Mobile CGM System is comprised of four key parts: 1. Single use sensor 2. Reusable transmitter 3. Rechargeable receiver 4. Dexcom G5 Mobile App a. Downloaded to your smart device Dexcom G5 Mobile CGM System optional: Dexcom Share...
Page 45 Holds transmitter in place during sensor session. Wire measures glucose levels in fluid in between your cells. Sensor Wire Attached to sensor pod. Discarded with pod after session. Dexcom G5 Mobile System User Guide What Is the Dexcom G5 Mobile CGM System?
Page 46 Receiver or smart devices prompts you when battery is running low. 5. Transmitter’s serial number is on the back More transmitter features and insertion information is in Chapter 6. Now you are familiar with sensor and transmitter, let’s review the Dexcom G5 Mobile Receiver. Dexcom G5 Mobile Receiver The receiver is a small hand-held device.
Page 47: Receiver Overview
Plug into receiver to charge battery. Don’t plug into a computer port to Micro USB Cable charge. Battery can only be charged using the adapter/wall charger. (Continued on next page) Dexcom G5 Mobile System User Guide What Is the Dexcom G5 Mobile CGM System?
Page 48 Press to select menu option. Press to go back to last item/screen Left Arrow or home screen. Press to highlight next item. Right Arrow (Continued on next page) Dexcom G5 Mobile System User Guide What Is the Dexcom G5 Mobile CGM System?
Page 49: Smart Device Overview
• Explain each part’s function Next Steps Your next step in getting started with the Dexcom G5 Mobile CGM System is selecting how to continuously receive your sensor glucose readings: Dexcom G5 Mobile App, the Dexcom G5 Mobile Receiver or a combination.
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Page 51: Chapter 5 - Set Up Your Display Devices
Set up Your Display Devices 5.1 Introduction In the previous chapter, you received a high level overview of the Dexcom G5 Mobile CGM System and learned you can monitor your glucose levels with different display devices. Now it’s time to set up your Dexcom G5 Mobile App and your receiver.
Page 52: Why Different Monitoring Methods
If you forgot your receiver at home, use your smart device! Battery died on your smart device? Smart device memory full? Your receiver has you covered! With the exception of Dexcom Share, the primary difference between the two monitoring systems is not the data itself, but how it’s presented.
Page 53 If your smart device is broken or lost, use receiver until it’s fixed or replaced. Dexcom G5 Mobile App Installation Installing the app is easy! Simply download the Dexcom G5 Mobile App from your smart device’s store. However, if your smart device has been jailbroken, do not install the app.
Page 54 Initial App Setup Step What you see What you do Introductory Screens Tap Dexcom G5 Mobile App icon to open app. Swipe through introductory screens or tap Log In . (Continued on next page) Dexcom G5 Mobile System User Guide...
Page 55 Enter existing username and password Need a Dexcom username and password? Tap Sign Up . Complete Username/Password fields. Tap Login once. Tap Let’s Get Started . (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 56 Once each screen is read, tap the appropriate answer to move forward. Tap Full Safety Statement or, when applicable, I don’t understand to get more information. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 57 Scroll to select another amount. Tap Save to move forward. Once set, you’ll receive an Alert notification if your glucose rises above your set amount. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 58 Setting up Your App Alarm/Alerts and Basic Settings Make sure you get your Alarm/Alerts notifications. Tap the appropriate response to move forward and set your notifications. Tap OK to receive Alarm/Alerts notifications. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 59 Setting up Your App Alarm/Alerts and Basic Settings The next screens provide suggestions for device volume, Do Not Disturb , and other basic settings. Tap appropriate answer to move forward. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 60 (Continued from previous page) Connecting/Pairing Transmitter With App Tap Next . Verify Bluetooth is on. The app will check to see if Bluetooth is turned “on.” (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 61 Get your Transmitter box. Tap Take Photo . Turn transmitter box upside down on a flat surface with barcodes facing up. Center longest barcode within green brackets. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 62 Connecting/Pairing Transmitter With App Check mark confirms successful transmitter SN scan. If unable to use app’s scanning device: Tap Enter transmitter SN by hand . (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 63 Use keyboard to enter transmitter SN. Confirm correct SN . Tap Save . Insert sensor and attach transmitter following video’s instructions. See Chapter 6 for more information. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 64 Connecting/Pairing Transmitter with App Wait up to 30 minutes for smart device and transmitter to connect. At prompt, Tap Pair to pair app with smart device. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 65: Dexcom G5 Mobile Receiver
Congratulations! If you have any issues setting up the Dexcom G5 Mobile App, call Technical Support toll free at 1.877.339.2664 or toll at 1.858.200.0200. We are here 24/7 to assist you. If you are having problems with your smart device, contact your smart device’s support line.
Page 66 ○ Go back to last item or screen • Right ○ Go to next item or screen Initial Setup of the Dexcom G5 Mobile Receiver Press Select to turn receiver on. The first screen you see is the startup screen with ascending green bars. Once complete, a set up wizard guides you through the initial set ups steps.
Page 67 Press Right Arrow to move forward. Press Up/Down Arrow to change month. Press Right Arrow . Press Up/Down Arrow to change day. Press Right Arrow to move to time. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 68 • SN is on transmitter’s back Press Up/Down Arrows to select and enter transmitter SN. Press Right Arrow to move to next digit. Press Select to save and close. (Continued on next page) Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 69 These steps are enough to get you going; now you can start your sensor session! Summary Now You Can: • Create a Dexcom username and password • Download the Dexcom G5 Mobile App Dexcom G5 Mobile System User Guide Set up Your Display Devices...
Page 70 • Set app up with the recommended settings • Successfully set up your Dexcom G5 Mobile Receiver What’s Next? Now you have completed setting up your app and/or the receiver, your next step is starting a sensor session. No matter what monitoring method you choose, starting a sensor session is the same: 1.
Page 71: Chapter 6 - Starting A Sensor Session: Inserting Sensor, Transmitter, And Starting Your Session
Now that your display devices are set up, you’re ready to begin a sensor session. If this is your first time inserting a sensor, you may want to watch the Dexcom G5 Mobile sensor insertion video to get a better understanding of the process.
Page 72: Safety Statements
There was no significant movement or heating of the wire. Imaging artifacts were limited to the area around the wire. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 73 WARNING Don’t: Never use the Dexcom G5 Mobile CGM System sensor glucose readings for treatment decisions. Do: Only use BG values from your BG meter for treatment decisions (e.g., how much insulin to take).
Page 74: Prepping For Sensor Insertion
6.3 Prepping for Sensor Insertion Before inserting a sensor, make sure you have everything you need. Some items are included in the Dexcom G5 Mobile CGM System’s packages, others are not. Items Included in Your Dexcom G5 Mobile Packages For sensor insertion, you need the sensor and transmitter.
Page 75 8. Transmitter Latch 7. Sensor Pod 9. Release Tab 2. Adhesive Patch Figure 3. Dexcom G5 Mobile Sensor Applicator and Pod The following table reviews the sensor applicator components in order of use. Order of Use Name What it does Sterilized for your protection.
Page 76 Make sure test strips haven’t expired and work with your meter. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 77: Choosing Your Insertion Site
• Remove the sensor and applicator from its sterile package only at time of use • Place at least 3 inches from your insulin pump infusion set or injection site Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 78: Inserting Your Sensor
See Step 3 in the next table for directions. NOTE: Contact your healthcare professional for specific questions regarding the use of medical tape, barrier wipes and/or other adhesives as it relates to your use of Dexcom CGM. 6.5 Inserting Your Sensor You’ve collected all of the needed items to begin a sensor session, viewed the tutorials,...
Page 79 Keep sensor packaging until sensor session is complete. Attaching Sensor Pod Pull adhesive backing tabs . Don’t touch sticky adhesive patch . (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 80 Push plunger completely down the applicator barrel. You should hear 2 clicks. NOTE: Finger placement is important for correct insertion. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 81 Having problems? If it’s the first time inserting a sensor, you may have questions or need help. If you do, please contact your Dexcom G5 Mobile CGM System Technical Support team, 24/7, at: Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 82: Attaching Your Transmitter
Slide transmitter’s small end under the sensor pod lip located in front of pod’s ribbed tabs, away from transmitter latch . (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 83: Loose Sensor Pod
1. Letting your device know you need to start the sensor warmup. 2. Following your warmup countdown. 6.7 Loose Sensor Pod The sensor pod should stay on your skin using its own adhesive. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 84: Starting Your Sensor Session
BG values into either the smart device or the receiver. We’ll first review starting the sensor session for the app. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 85 Keep smart device within 20 feet of transmitter during the sensor warmup period. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 86 You’re ready to calibrate! Receiver: Starting a Session Step What you see What you do Press Select to turn on receiver. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 87 Check receiver 10 minutes after starting for Bluetooth icon. • Solid: Connected • Blinking: Searching for connection • No Bluetooth Icon: No connection (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 88: Receiver Bluetooth Tips
If the Bluetooth icon isn’t on the receiver and the Signal Loss icon appears in the receiver’s upper right corner of the status bar, they’re not communicating. Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 89 Press Down Arrow to Settings . Press Select . Press Down Arrow to Transmitter . Press Select . Press Select . (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 90 SN, you must stop the sensor session. Press Down Arrow to Stop Sensor . Press Select . Press Select to stop session. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 91 Press Right Arrow to move to next digit. Press Select to save and close. Press Left Arrow twice to return to Main Menu. (Continued on next page) Dexcom G5 Mobile System User Guide Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session...
Page 92: Sensor Session Warmup
The sensor takes about two hours to adjust to your body. While you are in the sensor warmup period, you can customize your settings. Chapter 12, steps you through how to personalize your Dexcom G5 Mobile CGM System’s display devices. Once the sensor warmup is complete, you’re ready to enter your initial calibrations! The next chapter shows you how.
Page 93: Chapter 7 - Calibration
○ Determine if you need to calibrate outside of the normal calibration requirements • Initiate startup calibration • Perform update calibrations • Correctly enter your fingerstick measurement ○ Dexcom G5 Mobile App ○ Dexcom G5 Mobile Receiver • Identify calibration errors Dexcom G5 Mobile System User Guide Calibration...
Page 94: Calibration Overview
Calibrations are a must to make sure the CGM system is performing at its best. By calibrating when the system notifies you that a calibration is due, the Dexcom G5 Mobile CGM System uses your meter’s BG value to make sure the sensor glucose readings remain accurate throughout your session.
Page 95: Safety Statements
Consequences: Without correct readings you might miss a severe low event. WARNING Don’t: Never use the Dexcom G5 Mobile CGM System sensor glucose readings for treatment decisions. Do: Only use BG values from your BG meter for treatment decisions (e.g., how much insulin to take).
Page 96 Why: Entering the wrong blood glucose values, or waiting more than five minutes before entry, might affect sensor accuracy. Consequences: You may miss a severe low or high glucose events. Dexcom G5 Mobile System User Guide Calibration...
Page 97: When To Calibrate
Update calibrations are typically 12 hours since your last calibration, however it can be sooner. As an example, if you know your next calibration is due at 4 AM, you can do the calibration before bedtime, resetting the 12hour count down. Dexcom G5 Mobile System User Guide Calibration...
Page 98: Calibration Prompts
BG values, your glucose readings begin. If you don’t enter your BG values right away, the system reminds you every 15 minutes. Remember, only use your BG meter for calibrations, and never enter values from your CGM. Dexcom G5 Mobile System User Guide Calibration...
Page 99 Lock Screen Sensor warmup is Smart Device: Follow steps in complete. In App Section 7.6 and 7.7. Ready for first Immediately prepare of two initial for next calibration. calibrations. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
Page 100 BG meter value. 12 hours. Receiver Your sensor glucose readings begin in approximately five minutes once the device(s) accepts your calibrations. Update Calibration Prompts Once your start-up calibration is done, your update calibration schedule begins. Dexcom G5 Mobile System User Guide Calibration...
Page 101 For more information on setting your sound/vibration prompts and how to clear them, please see Chapter 9. Smart Device Calibration prompts will alert you with a triple beep if your smart device is not on Silent or Do Not Disturb . Dexcom G5 Mobile System User Guide Calibration...
Page 102: Preparing For Calibration
Be safe—if blood glucose is low, first treat low blood sugar, and then calibrate. 7.7 Ready? Set? Calibrate! You’ve followed the eight steps above, have a valid BG value from your meter, and your display device keeps alerting you: Calibrate! Calibrate! Calibrate! Dexcom G5 Mobile System User Guide Calibration...
Page 103 Next are steps to enter your calibrations using the app, followed by the steps for entering your calibrations into the receiver. Calibrate With Your Dexcom G5 Mobile App Step What you see What you do...
Page 104 Entering wrong values Tap Save . can affect the sensor’s accuracy. Verify value is correct. Tap Save . If not correct: Tap Cancel . Reenter correct value. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
Page 105 Additional Info Tap circle to enter your second BG value. Follow steps 2-3 and enter second reading. Meter icon has no Your calibration was calibration prompt. successful. Calibration accepted. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
Page 106 Additional Info Default Home Trend Wait for next calibration screen. prompt in 12 hours. Calibration accepted. Calibrate With Your Dexcom G5 Mobile Receiver Step What you see What you do Additional Info Press Select to turn on You won’t see calibration receiver.
Page 107 Verify BG value is Cancel and re-enter BG correct. value. If incorrect: Fingerstick Press Right Arrow to measurement must Cancel. be within five minute Press Select . window. Reenter BG value. (Continued on next page) Dexcom G5 Mobile System User Guide Calibration...
Page 108: Calibration Errors
12 hours. Calibration(s) accepted. 7.8 Calibration Errors Before or during your calibration process, your display device may show error prompts. If the prompts don’t go away after 15 minutes, refer to Chapter 18, Troubleshooting. Dexcom G5 Mobile System User Guide Calibration...
Page 109 Fingerstick measurements entered into one device will be available in the other approximately ten minutes after entering data. Dexcom G5 Mobile System User Guide Calibration...
Page 110 In the next chapter, you’ll learn how to end a typical seven day sensor session, what to do if you need to end your sensor session early, along with removing the transmitter and determining if you need to replace it. Dexcom G5 Mobile System User Guide Calibration...
Page 111: Chapter 8 - Ending Your Sensor Session And Transmitter Session
Session 8.1 Introduction Dexcom G5 Mobile Sensor Sessions last seven days. This chapter reviews what you should expect when your session is about to expire, removing the sensor and transmitter. It also covers how to determine if you need to end your session early.
Page 112: Safety Statements
The most common is your sensor’s typical seven day timeframe ended. The second is ending the sensor session early. You may end a session early based on a personal decision, Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 113 Ending Your Seven Day Sensor Session Just like other prompts, your sensor session ending prompts need clearing: • App ○ Tap screen • Receiver ○ Press Select Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 114 Prompts begin when sensor session has only six hours left. Smart Device: Clock will countdown until session has In App ended. Continue to get sensor glucose readings. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 115 Smart Device: Lock Screen Two hours remain on your current sensor session. Smart Device: In App Continue to get sensor glucose readings. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 116 What it means At Thirty Minutes Smart Device: Lock Screen Thirty minutes remain. Smart Device: Continue to get sensor glucose readings. In App Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 117 Smart Device: Tap screen’s “?” for steps to: In App • Remove sensor • Insert new sensor Receiver Press Select to clear. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 118 Quick Start Guide, online tutorials, or go to Chapter 6 in the User Guide. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 119 Technical Support, 24/7, at: Toll free: 1.877.339.2664 Toll call: 1.858.200.0200 When your display device has system errors, you may not receive any sensor glucose readings and you should not calibrate. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 120 Smart Device: Lock Screen Sensor issues detected. Smart Device: Session ends automatically. In App • Sensor Glucose Readings • Alarm/Alerts Replace sensor. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 121 Check transmitter—is it properly inserted In App into sensor pod? Make sure you haven’t taken acetaminophen. If not corrected after 3 hours: • Contact Dexcom Technical Support Receiver Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 122 The Dexcom G5 Mobile CGM System knows when a typical seven day sensor session is over, automatically ending the session in each display device. However, if you need to end the session early, you need to let the system know by manually stopping the sensor session.
Page 123 Receiver: Ending a Sensor Session Early Step What you see What it means What you do Go to Main Menu. Press Select . (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 124 Shutting down the receiver does not extend your sensor session past the seven days; it only stops the receiver from communicating with the transmitter. Your sensor session will stop seven days after you started the session. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 125 4. Nothing is rubbing against sensor pod (e.g., seat belts, etc.). 5. You selected a good insertion site (see Chapter 6). 6. Insertion site is clean and dry before sensor insertion. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 126: Remove Sensor Pod And Transmitter
1. Use safety lock (see With Safety Lock table). You removed this from the applicator barrel at the beginning of the session. 2. Manually spread out tabs holding transmitter in sensor pod (see Without Safety Lock table). Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 127 Remember: 1. Never use same spot repeatedly for sensor insertion. 2. Never use same site for 2 sensor sessions in a row. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 128: End Of Transmitter Battery
If the transmitter battery has seven days or less remaining, you won’t be able to start a new session. Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 129 What it means Smart Device: Lock Screen Smart Device: In App Battery will expire in three weeks. Check your email for more details. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 130 What you see What it means Smart Device: Lock Screen Smart Device: In App Battery will expire in two weeks. Order a new transmitter. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Ending Your Sensor Session and Transmitter Session...
Page 131 To make sure you have a transmitter that’s ready for a new sensor session, you may want to reorder a new one at store.dexcom.com, by calling Customer Service (see Section 16.1), or through the channels you used before, at your first low battery prompt.
Page 132 But the Dexcom G5 Mobile CGM System can do much more. In the next part, Part 3: Next Steps, you will learn how to get the most out of your Dexcom G5 Mobile CGM System.
Page 133: Part 3: Next Steps - Getting The Most
NEXT STEPS - GETTING THE MOST OUT OF YOUR DEXCOM CGM • Reading Trend Graph Screens and Recognizing Trends • Events • Alarm and Alerts • Sounds for Alarm, Alerts and System Messages...
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Page 135: Chapter 9 - Home Screen, Rate Of Change Arrows, And Errors
Take a moment and read the safety statements. If not followed, your sensor glucose readings and trends may be less accurate, plus and you may miss important high or low glucose alerts. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 136: Overview Of Home Screen
Consequences: Without correct readings you might miss a severe low event. WARNING Don’t: Never use the Dexcom G5 Mobile CGM System sensor glucose readings for treatment decisions. Do: Only use BG values from your BG meter for treatment decisions (e.g., how much insulin to take).
Page 137 No matter how you hold it the receiver’s view does not change; the Dexcom G5 Mobile App has two ways to view data based on how you hold your smart device: 1. Vertically in portrait: 3-hour trend information with task bar.
Page 138 BG red circle and Calibration Prompt. value (see Chapter number BG Meter No need to without red Do nothing. calibrate. circle (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 139 (see Part 5). Gray icon means Share is not active. Do nothing. Once activated, Dexcom Share Dexcom Share icon Tap icon to access is colored. Dexcom Share. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 140 Shown in milligrams per deciliter(mg/dL). 1. Yellow: At or above target 2. Gray: Within range 3. Red: At or below target (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 141 Rate of Change Arrow Direction and number of arrows show sensor glucose change rate. (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 142 Within Glucose Range and Alert Levels 1. Yellow Bar: High Alert level 2. Gray Background: Within range 3. Red Bar: Low Alert level (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 143 This section will get you familiar with the receiver’s home screen. In other chapters, you’ll see how to use the navigation wheel to enter data or make system changes. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 144: Status Bar
Plug USB into level. the adapter and then into electrical outlet. Do nothing. Shows Bluetooth Receiver’s Bluetooth connection is Bluetooth is always working. (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 145 Trend Arrow action based on your glucose is fingerstick BG changing. value. Far right. Take appropriate Error icons Status Area action. and calibration prompts. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 146 Press Up/Down Arrows to access 1, 3, 6, 12, or 24 hour trend views. Rate of Change Arrow Direction and speed of your glucose changes. Sensor Glucose Reading Range Shows between 40-400 mg/dL. (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 147: Rate Of Change Arrows
15 mg/dL in 15 minutes. Glucose slowly rising 1-2 mg/dL each minute or up to 30 mg/dL in 15 minutes. (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 148: Error Messages
Each device notifies you when there is an issue; however, the notifications look different. Before the system can move forward, you need to address the error. Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 149 In App and your display device. Move within 20 feet of display device. Wait up to 30 minutes while transmitter restores communication. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 150 • Within 20 feet of your display device? • In your two hour warmup period? • Outside of your calibration schedule? • In a sensor session? Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 151 If not corrected: • Contact Technical Support (Section 16.1) • Remove sensor Receiver • Insert new sensor (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 152 Enter another BG meter value. Receiver Calibration Error Smart Device: Lock Screen Smart Device: In App Wait 15 minutes. Enter a BG meter value. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Home Screen, Rate of Change Arrows, and Errors...
Page 153 In the next chapter, you will learn how to enter Events in the Dexcom G5 Mobile System. Dexcom G5 Mobile System User Guide...
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Page 155: Glucose Trends And Patterns
These are all Events that can raise or lower your blood sugars. An Event is an action or situation affecting your glucose levels. With the Dexcom G5 Mobile CGM System, you have the ability to enter your daily Events, helping you track their effect on your glucose trends.
Page 156 The fourth category, Health, has more options: • Illness • Stress • Feel High • Feel Low • Cycle • Alcohol The following table provides more detail on each type of Event. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 157 Enter Carb grams per snack or meal, Receiver’s screen up to 250 grams. reflects last number entered. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 158 Enter insulin units for each dose, up to Receiver’s screen 250 units. reflects last number entered. Can’t enter type of insulin, only dosage. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 159 In App exercise’s intensity level and duration. Defaulted at 30 Enter intensity and minutes. duration. Type of exercise isn’t an option. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 160 What you do Health Smart Device: In App Enter different health Events (see General well being. following Health Events Menu table). Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 161 BG symptoms, etc. You select the Event: no amounts are entered, just date and time. Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 162 Device What you see What it means Health Main Menu Smart Device: In App Use Health Main Menu to access selections. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 163 As an example, you’re running late because of traffic (Stress) and quickly swing by a drive-thru to get lunch (Carbs of 85 grams). Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 164: Entering Events
Enter Events: Smart Device In the Dexcom G5 Mobile App, Events are just a tap away! The Event icon, a running man, is on the app’s home screen’s task bar in portrait mode (remember, you don’t have the task bar in landscape).
Page 165 (Continued from previous page) Enter Carb Event Tap Carbs . Add up all carb grams from lunch. Enter “85” using keypad. Tap Done . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 166 (Continued from previous page) Enter Carb Event Tap Event Time . Scroll and select date and time. Tap Done . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 167 (Continued from previous page) Enter Carb Event Tap Save or Cancel . Enter Stress Event Tap Running Man . Tap Health . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 168 (Continued from previous page) Enter Stress Event Tap Stress . Tap Done . Tap Event Time . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 169 (Continued from previous page) Enter Stress Event Scroll and select date and time. Tap Done . Tap Save or Cancel . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 170 Turn to landscape. The receiver and app don’t talk to one another. If you enter an Event only into the receiver, while the information will appear on Dexcom reports, you won’t get an Event marker on your app’s Trend screen.
Page 171 Press Left/ Right Arrows to change time and date. • Left: Backwards • Right: Forward Press Select . Confirmation screen. Press Select . (Continued on next page) Dexcom G5 Mobile System User Guide Daily Events Affect Your Glucose Trends and Patterns...
Page 172: Viewing Events
Press Select to save. 10.4 Viewing Events Events entered into your receiver can only be viewed on a Dexcom report; there are no markers on your receiver’s screen. On your smart device, turn to landscape to view your Event markers. A single small square marks all Events.
Page 173 ○ Dexcom G5 Mobile App ○ Dexcom G5 Mobile Receiver • Recognize Event Markers on the Dexcom G5 Mobile App ○ Describe how Event Markers are different in portrait and landscape view • Describe how to view Events entered via your receiver What’s Next?
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Page 175: Chapter 11 - Sensor Glucose Alarm And Alerts
Dexcom’s G5 Mobile CGM System understands there are times when you can’t look at your receiver or smart device; however you still need to know of actionable glucose trends or if you’re not getting your sensor glucose readings.
Page 176: Safety Statements
Don’t: Never assume the Dexcom G5 Mobile CGM System’s Alarm/Alert vibrations are different from other vibrating apps. Do: Look at your smart device and check if vibration is a Dexcom G5 Mobile CGM System Alarm or Alert. Why: Medical device apps don’t have special priority over your smart device’s features.
Page 177: Alarm And Alerts
Events. In this chapter, you’ll learn how Alarm and Alerts can keep you safe from severe lows or highs. Depending on your display device, you can customize how you receive your Alarm or Alerts. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 178 Default setting of 80 mg/dL. 2. Gray: Glucose levels are within your high/low Alert levels. a. No Alerts. 3. Yellow: Glucose levels are above your high threshold. a. Default setting of 200 mg/dL. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 179: Alarm And Alerts Screens
The default setting for Signal Loss is On. Now you have the basics for Dexcom’s G5 Mobile’s Alarm/Alerts feature. Next, you will learn about each Alarm/Alert in more detail.
Page 180 Sensor glucose reading at or below 55 Smart Device: mg/dL. In App Shows last glucose value. Arrows reflect rate of change. Check BG meter to make treatment decisions. Receiver Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 181 Arrows reflect rate of change. Can be set to repeat between 15 minutes to 4 hours. Check your BG meter to make any treatment decisions. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 182 Smart Device: reading. In App Arrows reflect rate of change. Can be set to repeat between 15 minutes to 4 hours. Check BG meter to make treatment decisions. Receiver Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 183 Smart Device: In App Number of arrows shows how fast (2 mg/dL/min; 3+ mg/dL/min). Check BG meter to make any treatment decisions. Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 184 Lock Screen Sensor glucose readings falling quickly. Smart Device: In App Number of arrows shows how fast (2 mg/dL/min; 3+ mg/dL/min). Check BG meter to make any treatment decisions. Receiver Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 185: App: Alarm/Alert Recommended Settings
• When your smart device is in Do Not Disturb mode, you won’t receive any Alarm/Alerts. The Dexcom G5 Mobile App can’t override the Do Not Disturb setting • If you don’t enable your Dexcom G5 Mobile push Notifications settings during set up, you won’t get any Alarm/Alerts •...
Page 186: Receiver: Default Beeps And Vibrations
11.6 Receiver: Default Beeps and Vibrations The Dexcom G5 Mobile Receiver’s Alarm/Alerts are vibrations and a beep, or a series of beeps, based on the Alarm or Alert. Beeps and vibrations are preprogrammed into the receiver, and unlike the smart device, the volume can’t be changed.
Page 187 Initial Default Alert: Vibrates 2x’s. After 5 Minutes: Vibrates/beeps 2x’s every 5 minutes until cleared. Trend screen will continue to reflect Alert until sensor glucose readings go below Alert level. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 188 Vibrates/beeps 2x’s every 5 minutes until cleared. Initial Default Alert: None/Off. After Setting Change: Vibrates 3x’s. After 5 Minutes: Vibrates/beeps 3x’s every 5 minutes until cleared or sensor glucose reading drops below Alert level. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 189 After Setting Change: Vibrates 1x. After 5 Minutes: Vibrates/beeps 1x every 5 minutes for a total of 6 times if not cleared. After 6 times it will not alert again. Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 190: Clearing Alarm/Alerts
Device What you see What you do Smart Device: Slide Alarm or Alert to access app. Lock Screen Smart Device: Tap OK to accept Alarm or Alert. In App Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
Page 191 High Alert glucose level threshold, or you want to continue getting a Low Alert notification if your glucose levels don’t improve, even though you cleared the message? How do you make your Alarm/Alerts fit your needs? Dexcom G5 Mobile System User Guide Sensor Glucose Alarm and Alerts...
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Page 193: Your Alarm And Alerts
Alert levels, talk with your healthcare professional. First, let’s take a look at personalizing your app Alarm and Alerts, and then we’ll review the same process for the receiver. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 194: Safety Statement
Do: If using both receiver and app for to get an Alarm or Alert, change settings in each display device. Why: Any changes to the G5 Mobile app will not carry over to the receiver. Consequences: Missing severe low or high Alarm or Alerts.
Page 195 Current Alert settings. Tap Alarm/Alert you All alerts have: want to change. • On/Off switch • Notify me options • Sound options (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 196 Tap Sound to change be changed sound. • Repeat preset at 30 minutes and can’t be changed • Sound is the only change option Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 197 Step What you see What it means What you do Access Alerts’ Main Menu Tap Main Menu icon. Access Main Menu. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 198 (Continued from previous page) Access Alerts’ Main Menu Access Alerts Main Tap Alerts . Menu. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 199 Check High Alerts is On. Shows High Alert options and current • On - Orange settings. • Off - Gray (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 200 Slide to On. • On - Orange • Off - Gray Change High Alert Tap Notify Me Above . (mg/dL). (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 201 (mg/dL). Returns to High Glucose Tap Save . Alert screen options. Notify Me Above set at 190 mg/dL. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 202 Changing the current repeat setting. Scroll selection wheel. Can select in five Stop at 1 hour. minute steps (range 15 minutes-4 hours). (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 203 Returns to High Glucose Tap Save . Alert screen options. Repeat shows how often you’ll get notified. Tap Sound . Customize Alert sound. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 204 Tap Sound again to hear setting. sound sample. Saves your new Alert sound. Tap Back Arrow . Return to High Glucose Alert Menu. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 205 (Continued from previous page) Changing an Alert Tap “X” . Return to Main Menu. Tap Menu icon Return to trend screen. Swipe right. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 206: Changing Receiver Alarm And Alerts
5 seconds until your sensor glucose value rises above 55 mg/dL or you confirm by pressing the Select button. The next table lists the different sound Profiles, starting with the quietest, working its way up to the loudest. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 207 In a meeting? Select Vibrate . Going to a ball game after work? Select Attentive . The next table shows how to change a sound Profile, then sample how it sounds. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 208 Alarm/Alerts. Press Select . Press Up/Down Arrow . Choose sound Profile . Stop at desired Profile . Press Select . (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 209 Repeat option. Rise/Fall Rate Your trend screen provides visual cues letting you know your sensor glucose readings are falling or rising rapidly. Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 210 Step What you see What it means What you do Change High Alert Level Go to Main Menu. Press Select . (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 211 Current setting. Press Down Arrow . Use Up/Down arrows to Stop at 190 mg/dL. change your High Alert level (mg/dL). (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 212 Press Up / Down Arrow . current repeat minutes. Stop at 60 minutes. Change time frame in 5 minute increments. (Continued on next page) Dexcom G5 Mobile System User Guide On the Go With G5: Customizing Your Alarm and Alerts...
Page 213 ○ Signal Loss What’s Next? Believe it or not, you are becoming a pro at using your Dexcom G5 Mobile CGM System! You’ve set up the app and receiver, started a session, calibrated, followed your glucose trends, paid attention to your Alarm/Alerts, prompts, and ended a session!
Page 214 The next part, Part 4: Everything Else G5, reviews the technical specifications, the warranty, how to take care of the Dexcom G5 Mobile components, going through security when traveling, contacting the Help Desk, Troubleshooting information, and symbols on system components and packages.
Page 215 EVERYTHING ELSE G5 • Warranty • Maintenance • Travel Tips • Customer Service Contacts • Technical Information • Troubleshooting • Package Symbols...
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Page 217: Part 4: Everything Else G5
What’s Covered and for How Long? Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original purchaser (“you” or “Purchaser”) that the Dexcom G5 Mobile Receiver (the “Receiver”) is free from defects in material and workmanship under normal use (“Limited Warranty”) for the period starting from the shipment date and continuing for a year following the shipment date (“Warranty Period”):...
Page 218 6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
Page 219: Transmitter Warranty Information
Dexcom G5 Mobile CGM System or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile CGM System.
Page 220 6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
Page 221: Dexcom's Obligations Under The Limited Warranty
Dexcom G5 Mobile CGM System or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile CGM System.
Page 222 If any portion of this Limited Warranty is illegal or unenforceable by reason of any law, such partial illegality or enforceability shall not affect the enforceability of the remainder of this Limited Warranty. This Limited Warranty will be enforced to the maximum extent permitted by law. Dexcom G5 Mobile System User Guide Warranty: The Fine Print...
Page 223: Dexcom G5 Mobile Cgm System
CGM System 14.1 Introduction There are not a lot of moving parts in the Dexcom G5 Mobile CGM System, so maintenance is relatively simple: keep it clean, keep display device (s) dry and protected, use accessory parts, like the USB cable, etc., given to you with the system and store according to each piece’s labeling instructions.
Page 224: Basic Maintenance
While the receiver is being charged, you will continue to get your sensor glucose readings if the transmitter and receiver are within 20 feet of each other. Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile CGM System...
Page 225: Dexcom G5 Mobile System User Guide
Low Battery Charge your battery. Open USB port door . Micro USB Port Plug USB cable into port for recharging. (Continued on next page) Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile CGM System...
Page 226: Dexcom G5 Mobile System User Guide
Plug wall charger into an electrical outlet Wall Charger to charge receiver’s battery. Don’t block access to the charger. (Continued on next page) Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile CGM System...
Page 227: Dexcom G5 Mobile System User Guide
Do not force cables in place. 3. Look at cables for signs of wear and tear. Do not use if worn or damaged. There is no repair service available for any Dexcom G5 Mobile CGM System parts. Dexcom G5 Mobile System User Guide...
Page 228: Storage
If you experience problems, call Dexcom Technical Support, available 24 hours, 7 days a week, toll free at 1.877.339.2664 or toll at 1.858.200.0200 to report the issue. 14.3 Storage Storing your Dexcom G5 Mobile CGM System correctly helps prevents system failures.
Page 229: Information
• Insertion Time • Last Calibration • Transmitter Battery • Transmitter SN • Serial Number • Part Number • Part Revision • Software Number Dexcom G5 Mobile System User Guide How to Take Care of Your Dexcom G5 Mobile CGM System...
Page 230: System Disposal
Taking care of your Dexcom G5 Mobile CGM System is pretty easy. In the next chapter, traveling with your Dexcom G5 Mobile CGM System, you’ll learn how simple it is to see the world with your Dexcom G5 Mobile CGM System!
Page 231: Mobile Cgm System: Getting Through Security
System: Getting Through Security 15.1 Introduction Dexcom G5 Mobile can be a great travel companion; you can go through metal detectors, be handwanded, and even keep your receiver on during your flight. This chapter only covers the Dexcom G5 Mobile CGM System. It doesn’t cover steps you need to take when traveling with your smart device.
Page 232: Technical Information
Don’t put your Dexcom G5 Mobile CGM System components through x-ray machines. Before your screening process begins, ask the TSA Officer to perform a visual inspection of the receiver and your extra sensors. Place all Dexcom G5 Mobile components in a separate bag before handing over to the Security Officer.
Page 233 Email: TSA-ContactCenter@dhs.gov Phone: Call 1.866.289.9673 Dexcom G5 Mobile System User Guide On the Go With Dexcom G5 Mobile CGM System: Getting Through Security...
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Page 235: Chapter 16 - Need Help? You're Not Alone
16.1 Dexcom Technical Support Provides replacement units, resolves technical issues or takes product complaints. Call your Dexcom Technical Support Team, 24 hours a day, 7 days a week, if something is wrong with your Dexcom G5 Mobile CGM System. By Phone Dexcom Technical Support Phone Numbers: Toll Free: 1.877.339.2664...
Page 236: Patient Care Team
What Can They Help Me With? The Dexcom Technical Support Team helps you with all CGM system related issues as well as software related issues. Dexcom Technical Support does not offer medical advice. 16.2 Patient Care Team The Patient Care Team (PCT) is a group of Certified Diabetes...
Page 237: Sales Support Team
Toll Free: 1.877.339.2664 Toll Call: 1.858.200.0200 By Email Dexcom Inside Sales Support Email: CustomerService@dexcom.com By Fax 1.877.633.9266 16.4 Corporate Dexcom Website: Dexcom.com Dexcom Address: 6340 Sequence Drive San Diego, CA 92121 Dexcom G5 Mobile System User Guide Need Help? You’re Not Alone!
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Page 239: Chapter 17 - Technical Information
Dexcom G5 Mobile CGM System performs. The Dexcom G5 Mobile CGM System (the System) uses a glucose sensor to continuously measure and monitor your glucose levels. The sensor is “calibrated” using a commercially available blood glucose meter.
Page 240 Subjects in all studies used the System for seven days. In the Original Pediatric Study, all subjects wore 2 sensors; in the Software 505 Pediatric Study, all subjects wore 1 sensor only. Throughout Dexcom G5 Mobile System User Guide Technical Information...
Page 241 System readings agreed with laboratory standard blood glucose results. The remainder of the study took place at home, and the System performance was also paired with the comparative meter results, referred to as the “SMBG.” Dexcom G5 Mobile System User Guide Technical Information...
Page 242 Original 301-350 Software 505 Original 351-400 Software 505 CGM readings are within 40-400 mg/dL, inclusive. Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 243 For values greater than 80 mg/dL the absolute percent difference (%) from the YSI values was calculated. The percentages of total readings within 15 mg/dL or 15%, 20 mg/dL Dexcom G5 Mobile System User Guide Technical Information...
Page 244 2263. Of these, 93% of the System readings fall within ± 20 mg/dL of the YSI blood glucose values ≤ 80 mg/dL and within ± 20% of YSI blood glucose values > 80 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
Page 245 > 240 ≤ 240 Readings Pairs Original Cumulative Percent “HIGH” Software Cumulative 100% 100% Percent Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 246 40 mg/dL, it displays “LOW” in the Receiver Status Box. When the Dexcom G5 Mobile System determines that the glucose level is above 400 mg/dL, it displays “HIGH” in the Receiver Status Box. Because the System does not display glucose values below 40 mg/dL or above 400 mg/dL, the comparisons to the actual blood glucose levels (as determined by the YSI analyzer) when CGM is classified as “LOW”...
Page 247 YSI values were less than 70 mg/dL. When the System displayed “HIGH” (45 occasions), 100% (45 out of 45) of the YSI values were greater than 240 mg/dL, and 100% (45 out of 45) of the YSI values were greater than 280 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
Page 248 201- 251- 301- 351- > < 40 of Paired CGM-YSI < 40 40-60 61-80 81-120 1706 121-160 1492 161-200 1240 201- 250 1181 251- 300 1018 301- 350 351- 400 > 400 Dexcom G5 Mobile System User Guide Technical Information...
Page 249 Row Percentage of Matched Pairs in each CGM Glucose Range Number (mg/dL) 121- 161- 201- 251- 301- 351- > < 40 of Paired CGM-YSI < 40 40-60 61-80 81-120 121-160 161-200 201- 250 251- 300 301- 350 351- 400 > 400 Dexcom G5 Mobile System User Guide Technical Information...
Page 250 Row Percentage of Matched Pairs in each CGM Glucose Range Number (mg/dL) 121- 161- 201- 251- 301- 351- > < 40 of Paired CGM-YSI < 40 40-60 61-80 81-120 121-160 161-200 201- 250 251- 300 301- 350 351- 400 > 400 Dexcom G5 Mobile System User Guide Technical Information...
Page 251 Software 505 Adult Study, when CGM readings are within 81 to 120 mg/dL, you can expect your blood glucose levels are within 81 to 120 mg/dL 72% of time. Dexcom G5 Mobile System User Guide Technical Information...
Page 252 Both sets of study data are presented and are labeled as (SW10050) or (SW10505). * For CGM ≤ 80 mg/dL, the difference and absolute difference in mg/dL are included instead of percent differences (%). Dexcom G5 Mobile System User Guide Technical Information...
Page 253 90 mg/dL, a 10% difference between the System and the YSI is reported. The System and YSI values were compared by pairing the System reading that fell immediately after the YSI value was collected. Dexcom G5 Mobile System User Guide Technical Information...
Page 254 System reads 2.4% or less than the YSI blood glucose values and the Median Absolute Percent Difference shows that half of the time the System reads about 7.0% or less than the YSI blood glucose values. Dexcom G5 Mobile System User Guide Technical Information...
Page 255 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 256 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 257 Table 5-B represents the alert evaluation within 15 minutes of the YSI value for a subset of the pediatric population—subjects age 6 to 17 years who had YSI measurements every 15 minutes. Dexcom G5 Mobile System User Guide Technical Information...
Page 258 70 mg/dL, you can expect your alarm to sound 91% of the time and not to sound approximately 9% of time within the 15 minute period before or after your blood sugar goes below 70 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
Page 259 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 260 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Original Software 505 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 261: The High Glucose Alert
The Alert Rate shows how often the alert is right or wrong. The True Alert Rate is the % of time the device alarmed when the blood glucose level was at or above the alert setting within 15 or 30 Dexcom G5 Mobile System User Guide Technical Information...
Page 262 200 mg/dL, you can expect your alarm to sound 98% of the time and not to sound approximately 2% of time within the 15 minute period before or after your blood sugar goes above 200 mg/dL. Dexcom G5 Mobile System User Guide Technical Information...
Page 263 Software 505 Original 12-14 hours Software 505 CGM readings are within 40 to 400 mg/dL, inclusive. Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 264 System readings within 15 mg/dL or 15%, 20 mg/dL or 20%, 30 mg/dL or 30%, 40 mg/dL or 40% and greater than 40 mg/dL or 40% of the YSI values in Table 7-A and 7-B. Dexcom G5 Mobile System User Guide Technical Information...
Page 265 3021 11.9% 8.9% Software 8.5% 7.2% CGM readings are within 40 to 400 mg/dL, inclusive. Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 266 1096 15.1% 11.3% Software 10.4% 8.4% CGM readings are within 40 to 400 mg/dL, inclusive. Original Software 505 Both sets of study data are presented and are labeled as (SW10050) or (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 267 (Day 7) of the System lifecycle. The average and median of the absolute percent differences are included in Table 8-A and 8-B showing consistent accuracy and sensor stability over the 7-day life of the sensor. Dexcom G5 Mobile System User Guide Technical Information...
Page 268 Study, 351 sensors were evaluated. Eighty-five percent (85%) of the sensors lasted until Day 7 (145-168 hours). In the Software 505 Pediatric Study, 77 sensors were evaluated. Ninety-four percent (94%) of the sensors lasted until Day 7 (145-168 hours). Dexcom G5 Mobile System User Guide Technical Information...
Page 269 Software 505 856-856 Original 1267-1267 51-75% Software 505 1253-1253 Original 1811-1992 76-100% Software 505 1497-1992 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 270 Software 505 877-891 Original 1006-1484 51-75% Software 505 1131-1342 Original 1518-1992 76-100% Software 505 1623-1990 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 271 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Original A total of 108 sensors were included with the Study and 51 sensors were included with the Software 505 Study. Dexcom G5 Mobile System User Guide Technical Information...
Page 272 (or more than 75% of the expected number of readings) as seen in Table 9-A. Adjusted within each system wear-day, the System in the Software 505 Adult Study provided an average of 98% of all expected glucose readings (288) as seen in Table 10-A. Dexcom G5 Mobile System User Guide Technical Information...
Page 273 Software 505 Original 351-400 Software 505 CGM readings are within 40 to 400 mg/dL, inclusive. Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 274 Software 505 Original 351-400 Software 505 CGM readings are within 40 to 400 mg/dL, inclusive. Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). Dexcom G5 Mobile System User Guide Technical Information...
Page 275 Both sets of study data are presented and are labeled as Original (SW10050) or Software 505 (SW10505). * For CGM ≤ 80 mg/dL, the differences in mg/dL are included instead of percent differences (%). Dexcom G5 Mobile System User Guide Technical Information...
Page 276 For readings less than or equal to 80 mg/dL, the absolute difference in mg/dL between the two glucose results was calculated. For values greater than 80 mg/dL, the absolute percent difference (%) from the SMBG values was calculated. The percentages of total readings within Dexcom G5 Mobile System User Guide Technical Information...
Page 277: Product Specifications
40-400 mg/dL Glucose Range Up to 7 days Sensor Life Commercially available blood glucose meter Calibration 40-400 mg/dL Calibration Range Temperature: 36° F-77° F Storage Condition Humidity: 15%-85% RH Sterile by radiation Sterilization Dexcom G5 Mobile System User Guide Technical Information...
Page 278 Data Communication Range 20 feet The Dexcom G5 Mobile CGM System is safe for use on U.S. commercial airlines. The Dexcom G5 Mobile CGM System is an M-PED with emission levels that meet RTCA/DO160, Section 21, Category M. Per FAA Advisory, Circular #91-21, 1B, dated 8/25/06, any M-PED that meets this standard in all...
Page 279 Width: 1.8 inches Dimensions Thickness: 0.5 inches 2.402-2.480 GHz TX/RX Frequencies 1.22 MHz Bandwidth 2.5 mW EIRP Maximum Output Power Gaussian Frequency-Shift Keying Modulation 1 Mbps Data Rate (Continued on next page) Dexcom G5 Mobile System User Guide Technical Information...
Page 280 The receiver (MT22719) is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the receiver should ensure that it is used in such an environment. Dexcom G5 Mobile System User Guide Technical Information...
Page 281 Electromagnetic Immunity The Dexcom G5 Mobile System is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the Dexcom G5 Mobile System should ensure that it is used in such an environment.
Page 282 If the measured field strength in the location in which the Dexcom G5 MOBILE System is used exceeds the applicable RF compliance level above, the Dexcom G5 MOBILE System should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the Dexcom G5 MOBILE System.
Page 283: Electromagnetic Emissions
Electromagnetic Emissions The Dexcom G5 Mobile System is intended for use in the electromagnetic environment specified in the next table. The customer or the user of the Dexcom G5 Mobile System should ensure that it is used in such an environment.
Page 284 AC power outlet. Misuse of the USB cable can present a strangulation risk. Isolation of system is by unplugging charger from wall. Power Supply/Charger Specifications MT21255 Part Number Class AC Input 100-240 Vac, 50/60Hz, 0.2A, 0.2A rms at 100 Vac Input 5V DC, 1A (5.0 Watts) DC Output Dexcom G5 Mobile System User Guide Technical Information...
Page 285: Fcc Requirements
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experienced radio/TV technician for help. This portable transmitter with its antenna complies with FCC/IC RF exposure limits for general population/uncontrolled exposure. Dexcom G5 Mobile System User Guide Technical Information...
Page 286 Page intentionally left blank Dexcom G5 Mobile System User Guide Technical Information...
Page 287: Chapter 18 - Troubleshooting
If your problem is not found here, follow the steps listed on your app screen, or call Technical Support. Please call the Dexcom Technical Support Team, 24/7, toll free at 1.877.339.2664 or toll at 1.858.200.0200 if any of these errors continue and the instructions don’t resolve the issue.
Page 288 Types of obstruction differ and not all types have been tested. Obstructions can include water, walls, metal, etc. Water (e.g., swimming, surfing, bathing, etc.) can severely limit communication range. Consequences: Missing severe low or high Alarm or Alerts. Dexcom G5 Mobile System User Guide Troubleshooting...
Page 289: Troubleshooting
See Chapter 11. In App Check Alarm/Alerts , sound and/or vibrations Not receiving for notifications are on. Alerts Check your smart device is not on mute (if applicable). Receiver (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
Page 290: Sensor Glucose Readings
Receiver Example: a 202 mg/dL sensor reading and a 188 mg/dL glucose meter value = a 7% difference (this is still considered accurate). Outside of 20/20 rule: Calibrate again. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
Page 291 System will often Not getting resolve itself. sensor glucose If this continues for an readings extended period of time, call Technical Support Receiver to report error (see Section 16.1). (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
Page 292 3. Turn Bluetooth Off and On . Smart Device: In App See Chapter 7. Wait up to 2 hours. No sensor System is counting glucose readings down to when you do your initial calibration. Receiver Dexcom G5 Mobile System User Guide Troubleshooting...
Page 293 Twist transmitter latch with other hand to break transmitter latch off. See Chapter 6. Sensor pod Put medical tape over sensor pod’s white won’t stick adhesive patch (e.g., Blenderm). Don’t place tape over the transmitter. Dexcom G5 Mobile System User Guide Troubleshooting...
Page 294 Won’t turn on Push down on paper clip. Receiver will vibrate. Processing screen appears. Charge receiver . See Chapter 4. Receiver Low Receiver Battery Charge receiver . (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
Page 295 Receiver: Press Select to clear Alert. See Chapter 5. Go to smart device’s Settings . Smart Device: No Bluetooth Make sure Bluetooth is On. In App If problem persists, please contact device’s manufacturer. Dexcom G5 Mobile System User Guide Troubleshooting...
Page 296 Call Technical Support to Receiver glucose readings report error (see Section will be displayed 16.1). until error is App: resolved Follow same instructions. Tap question mark to get more information. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
Page 297 1 more BG meter accept recent value. calibration Wait 15 minutes. If no sensor glucose readings appear on the display, the sensor needs to be replaced. Call Technical Support (see Section 16.1) to report error. Receiver Dexcom G5 Mobile System User Guide Troubleshooting...
Page 298 App: Pairing Failed Menu > Trans SN > Enter correct SN Receiver Receiver: Settings > Trans SN > Enter correct SN If correct: Call Tech Support (see Chapter 16). (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting...
Page 299 Problem What you do See Chapter 16. Smart App: Device: In App Tap OK to clear Transmitter Low Receiver: Battery Press Select to clear. Will not re-alert once cleared. Order new transmitter. Receiver Dexcom G5 Mobile System User Guide Troubleshooting...
Page 300 Page intentionally left blank Dexcom G5 Mobile System User Guide Troubleshooting...
Page 301: Chapter 19 - Symbols On Package Labels
The following symbols may be found on the sensor, transmitter, and receiver package labels. These symbols tell you about the proper and safe use of the Dexcom G5 Mobile System. Some of these symbols may not have meaning in your region, and are listed for informational purposes only.
Page 302 Do Not Use if Package is Directive 2012/19/EU Damaged Electrical Equipment Designed Ship By Date Primarily for Indoor Use Input Prescription Required Keep Dry MR Unsafe Refer to Instruction Bluetooth Manual/Booklet Dexcom G5 Mobile System User Guide Symbols on Package Labels...
Page 303: Part 5: Sharing Is Caring
SHARING IS CARING • Dexcom Share...
Page 304 Page intentionally left blank...
Page 305: Chapter 20 - Dexcom Share
A setting on a smart device where wireless features are disabled in order to comply with airline regulations. Application or App A software program, such as the Dexcom G5 Mobile App and the Dexcom Follow App, designed to run on a smart device. App Store Internet store for downloading applications to a smart device.
Page 306 Runs the Dexcom Follow App. Device Hyperglycemia High BG. Same as “high.” The default high alert in the Dexcom G5 Mobile CGM System is set to 200 mg/dL. Consult your healthcare professional to determine the appropriate hyperglycemic setting for you.
Page 307 (Continued from previous page) Hypoglycemia Low BG. Same as “low.” The default low alert the Dexcom G5 Mobile CGM System is set to 80 mg/dL. Consult your healthcare professional to determine the appropriate hypoglycemic setting for you. Invite/Follow An email request for a person to download the Dexcom Follow Invitation Email App and get the Sharer’s shared information.
Page 308 Trend Arrow The arrow next to the Sharer’s glucose value, located on the Sharer’s profile on the Dexcom Follow App. This is the same trend arrow that is found on the Dexcom G5 Mobile Receiver. Trend Graph Displays the pattern of the Sharer’s glucose information.
Page 309: Dexcom Share Overview
20.2 Dexcom Share Overview Dexcom Share is a feature within the Dexcom G5 Mobile App. It allows for remote monitoring from one person, the Sharer, of Dexcom G5 Mobile CGM data to another person, the Follower.
Page 310 Dexcom Follow App Dexcom G5 Mobile Transmitter* Dexcom G5 Mobile/G4 PLATINUM Sensor* Internet/Wi-Fi or mobile data service/3G/4G/LTE* Bluetooth * Must be purchased separately. A list of compatible devices can be found at dexcom.com/compatibility. Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 311: Risks And Benefits
It detects glucose trends and tracks glucose patterns. 3. Dexcom Share - this is an optional add-on to the Dexcom G5 Mobile CGM System that can share glucose information and notifications with up to five (5) other people. Shared sensor glucose readings and information can add another level of awareness.
Page 312: Safety Statement
Follower. In addition, if the Delay setting is too long, the Follower might not be aware of glucose level changes in a reasonable time. Therefore, the Dexcom Share feature should be used only to give a secondary level of awareness and should not be expected to always communicate and transfer sensor glucose readings and information.
Page 313 Dexcom G5 Mobile System User Guide. Dexcom Share is a feature of the Dexcom G5 Mobile System. If you do not have the Dexcom G5 Mobile System User Guide, you can view it on dexcom.com or call 1.877.339.2664 to request a copy. Availability hours: Monday-Friday, 6am-6pm PST.
Page 314 App is reopened after the smart device is turned back on in order to resume sharing. If the G5 Mobile App is not reopened, the patient will be unable to share data, and the Follower might miss helping the patient in the event of low or high blood glucose values.
Page 315: Setting Up Dexcom Share
(simultaneous voice and data). If their carriers do not support simultaneous voice and data, the Dexcom G5 Mobile App may not be able to share glucose readings and the Dexcom Follow App may not be able to receive notifications or glucose readings during phone calls.
Page 316 Tips • Read the rest of the Dexcom G5 Mobile CGM System User Guide before using Dexcom Share • Always confirm information with a BG meter before making treatment decisions • Check the status screen after turning Dexcom Share “On” on the smart device to make...
Page 317 If Dexcom Share icon is of your smart device’s gray, your Share feature home screen. has not been turned on. Read screen. Dexcom Share Welcome Screen. Tap Next when done. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 318 Step What you see What it means What you do Message about Internet Tap Next . access. How to know you are Tap Next . sharing your data. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 319 Step What you see What it means What you do Tap Let’s Get Started to How to know your Follower is not getting move on and invite your your sensor data. Followers. Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 320 Inviting Followers Step What you see What you do Tap Invite Followers to set up your Followers. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 321 Confirm Follower’s email address. The Follower will get a Follow Invitation email. Make sure the Follower can access this email account from their smart device. Tap Next . (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 322 Tap Next . Turned Off: Follower sees only your sensor glucose reading and trend arrow. Turned On: Follower sees your sensor glucose reading, trend arrow and trend graph. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 323 200 mg/dL for more than 2 hours, you can set up in the Follower Settings Menu). Tap Save for each Follower Setting “Save.” Tap Next when done. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 324 Tap Send Invitation . After sending invitation, you cannot adjust the Follower’s settings. To add more Followers: Tap Followers tab on the Share Status screen. Invite up to a total of five (5) Followers. Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 325: Using Dexcom Share
20.6 Using Dexcom Share Dexcom Share Status You can look at the Dexcom Share icon on your home screen to see if Dexcom Share is working. After turning Dexcom Share on, check its status. Share icon Figure 9. Dexcom G5 Mobile App Home Screen...
Page 326 Follower. Troubleshooting Status Issues Dexcom Share’s status bar is a useful tool. It can help identify if there is a problem and Dexcom Share is not working. The following table provides troubleshooting tips for the Share status bar.
Page 327 If the Sharer continues to see this, the Sharer should turn off Share and then turn it back on. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 328 • See the status of Followers you have invited • Glance at what options your current Followers have Icon/Status What you see What it means Invite a new Follower. (Continued on next page) Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 329 Stop Sharing The Sharer can swipe the On/Off switch to temporarily stop glucose information and Alarm/Alerts from being sent to Followers. Sharing stops until the Sharer turns the On/Off Switch back on. Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 330: Dexcom Follow App
20.7 Dexcom Follow App Dexcom Follow App Description The Dexcom Follow App is a separate App from the Dexcom G5 Mobile App. Your Followers only need to download and install the Dexcom Follow App. What the Dexcom Follow App does: •...
Page 331 ○ The Follower should contact the Sharer for more information about the data interruption The Follower Dashboard Figure 11. Follower Dashboard If you don’t allow your Follower to see your Trend Graph, they will only see your glucose reading and trend arrow. Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 332: Troubleshooting
(between high Trend graph and low alerts) Figure 13. Follower Information With Trend Graph 20.8 Troubleshooting Dexcom Share Troubleshooting Troubleshooting Status - See the Troubleshooting Status Issues portion of Section 20.6. Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 333 Sharing Checklist To share, you need to: Make sure your smart device works with the Dexcom G5 Mobile App. To see a list of supported smart devices and operating systems, go to: dexcom.com/compatibility • The Dexcom G5 Mobile App is open or running in the background •...
Page 334 Page intentionally left blank Dexcom G5 Mobile System User Guide Sharing Is Caring...
Page 335: Index
Why is Calibrating important, 92 Choosing site, 75 CGM System Sensor Session Basic Maintenance, 222 Attaching transmitter, 80 Different Monitoring Methods, 50 Definition, 8 Disposal, 228 Ending, 110 Overview, 42 Ending Early Storage, 226 Dexcom G5 Mobile System User Guide Index...
Page 336 Connecting/Pairing with Receiver, 66 End of Transmitter Battery, 127 ________________________________ Overview, 44 Remove from Sensor Pod, 124 ________________________________ Safety Statements, 24 Troubleshooting, 287 ________________________________ ________________________________ Warranty, 215 ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ Dexcom G5 Mobile System User Guide Index...
Page 337 Dexcom Share, Follow Dashboard, and G5 are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. All other product or company names that may be mentioned in this publication are tradenames, trademarks or registered trademarks of their...
Page 338 Dexcom, Inc. 6340 Sequence Drive San Diego, CA 92121 USA Phone: 1.858.200.0200 Tech Support: 1.877.339.2664 Web: dexcom.com LBL012787 Rev 005 MT22864...

Dexcom G5 mobile User Manual

Part 1: Getting Started

Glossary

Chapter 1 - Beginning Your Dexcom G5

(CGM) System Journey

Chapter 2 - Indications for Use and Safety Statement

Chapter 3 - Risks and Benefits

Part 2: Let's G5 ™ ! the Basics

Chapter 4 - What Is the Dexcom G5 Mobile CGM System

CGM System

Chapter 5 - Set up Your Display Devices

Chapter 6 - Starting a Sensor Session: Inserting Sensor, Transmitter, and Starting Your Session

Chapter 7 - Calibration

Chapter 8 - Ending Your Sensor Session and Transmitter Session

Part 3: Next Steps - Getting the most

Out of Your Dexcom Cgm

Chapter 9 - Home Screen, Rate of Change Arrows, and Errors

Glucose Trends and Patterns

Chapter 11 - Sensor Glucose Alarm and Alerts

Chapter 12 - on the Go with G5: Customizing

Your Alarm and Alerts

Part 4: Everything else G5

Chapter 13 - Warranty: the Fine Print

Chapter 14 - How to Take Care of Your Dexcom G5 Mobile CGM System

Dexcom G5 Mobile CGM System

Chapter 15 - on the Go with Dexcom G5

Mobile CGM System: Getting through Security

Chapter 16 - Need Help? You're Not Alone

Chapter 17 - Technical Information

Chapter 18 - Troubleshooting

Chapter 19 - Symbols on Package Labels

Part 5: Sharing Is Caring

Chapter 20 - Dexcom Share

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Dexcom G5 mobile

Summary of Contents for Dexcom G5 mobile

Table of Contents