Dexcom G5 MOBILE User Manual page 380

When a device or connection is not working, Dexcom Share will not work. The Sharer will not
be able to send his/her sensor glucose readings and data to the Follower.
Troubleshooting Sharing Status Issues
The Dexcom Sharing status bar is a useful tool. It can help identify if there is a problem
and Dexcom Share is not working. The following table provides troubleshooting tips for the
Sharing status bar.
Follower List - Add
Followers and lists
status of Followers.
NOTE: Whether or not Dexcom Share is working and the Followers are receiving glucose
Alarm/Alerts, you must always refer to your Dexcom G5 display device(s) for your sensor
glucose readings and Alerts.
Dexcom G5 Mobile System User Guide
Dexcom Share
Figure 10. Dexcom Share Screen
On/Off Switch -
Turns sharing on
or off
Sharing Status Bar -
Status of sharing your
sensor glucose readings
with your Followers
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