Dexcom G5 MOBILE User Manual page 345

Device
Smart Device:
In App
Receiver
Smart Device:
In App
Receiver
Dexcom G5 Mobile System User Guide
Troubleshooting
(Continued from previous page)
What you see
(Continued on next page)
Problem
Not getting
sensor glucose
readings.
Not getting
sensor glucose
readings.
What you do
See Chapter 9.
Don't calibrate.
Wait for more prompts.
System may correct
problem itself and
continue to provide
sensor glucose
readings.
If 3 hours since last
sensor reading, contact
Technical Support (see
Section 17.1).
See Chapter 9.
Wait
System will often
resolve itself.
If this continues for
an extended period of
time, contact Technical
Support to report error
(see Section 17.1).
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