Dexcom G5 MOBILE User Manual page 381

Troubleshooting Sharing Status
What you see
Dexcom G5 Mobile System User Guide
Dexcom Share
What it means
Green check mark:
All connections are
working
Issue with:
• Sharer's CGM
data
• Sharer's smart
device
(Continued on next page)
What you do
N/A.
The Sharer should make
sure:
• A glucose value is on the
smart device
• Transmitter is in range
of the smart device
• Tap on blue "?" to learn
more about how to
troubleshoot this issue
• Allow up to 10 minutes
for status to turn green
and a green check mark
to appear
If the Sharer continues to see
this, the Sharer should turn
off Share and then turn it
back on.
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