Dexcom G5 Getting Started Manual
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Dexcom G5 Getting Started Manual

Dexcom G5 Getting Started Manual

Mobile continuous glucose monitoring (cgm) system
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Dexcom G5
Mobile Continuous
Glucose Monitoring (CGM) System
Getting Started Guide
Dexcom G5 Mobile CGM System Getting Started Guide
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Summary of Contents for Dexcom G5

  • Page 1 ® Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System Getting Started Guide Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 3 ® Dexcom G5 Mobile Continuous Glucose Monitoring (CGM) System Getting Started Guide...

  • Page 4: Table Of Contents

    Table of Contents Section 1: Welcome ..................3 1.1 Training Options ......................3 Section 2: Safety Statements Overview ............4 Section 3: Risks and Benefits ..............13 3.1 Risks ..........................13 3.2 Benefits .........................15 Section 4: System Overview ..............17 4.1 Components ........................17 4.2 Choose Display Device....................18 Section 5: App Setup ................
  • Page 5 Section 14: Need Help? You’re Not Alone! ..........51 14.1 Dexcom Technical Support ..................51 14.2 Dexcom Care Team ....................51 14.3 Dexcom Inside Sales Support Team ................. 52 14.4 Corporate ........................52 14.5 Explore ........................52 Section 15: Warranty ................53 15.1 Receiver Warranty Information ................

  • Page 6: Section 1: Welcome

    1.1 Training Options Knowing about the Dexcom G5 Mobile is your first step in creating a successful CGM experience. Before using it, learn about it. You can train in the following ways: •...

  • Page 7: Section 2: Safety Statements Overview

    The Dexcom G5 Mobile Continuous Glucose Monitoring System (Dexcom G5 Mobile) is a glucose monitoring system indicated for the management of diabetes in persons age 2 years and older. The Dexcom G5 Mobile is designed to replace fingerstick blood glucose testing for diabetes treatment decisions.
  • Page 8 The Dexcom G5 Mobile has not been tested during MRI or CT scans or with diathermy treatment. The magnetic fields and heat could damage the components of the Dexcom G5 Mobile, which may cause it to display inaccurate blood glucose readings or may prevent alerts.
  • Page 9 • Persons on dialysis Do not use the Dexcom G5 Mobile CGM System in critically ill patients. It is not known how different conditions or medications common to the critically ill pop- ulation may affect performance of the system. Sensor glucose readings may be inaccurate in critically ill patients.
  • Page 10 Placement Do not insert the sensor component of the Dexcom G5 Mobile in a site other than the belly/abdomen (ages 2 years and older) or the upper buttocks (ages 2 to 17 years). The placement and insertion of the sensor component of the Dexcom G5 Mobile is not approved for other sites.
  • Page 11 Alarm or Alert from the Dexcom G5 Mobile. Precautions Sensor Package Do not use the Dexcom G5 Mobile sensor if its sterile package has been damaged or opened. Using a non-sterile sensor might cause infection. Clean and Dry Before Using Do not open the sensor package until you have washed your hands with soap and water, and let them dry.

  • Page 12: Sensor Placement

    Treatment Decisions Make diabetes treatment decisions based on the combination of the sensor glucose reading, trend arrow, and/or alerts generated by the Dexcom G5 Mobile. Expiration Date Do not use Dexcom G5 Mobile sensors beyond their expiration date. Before inserting a sensor, confirm the expiration date that is listed on the package label in the following format: YYYY-MM-DD.
  • Page 13 Setting Alarm/Alert Notifications When using both a receiver and a smart device with your Dexcom G5 Mobile, you must set your settings separately in each. If you set up one device and then use another, you might not get an Alarm or Alert.
  • Page 14 If the receiver or smart device is turned off (Shut Down), it will not display sensor data, information, Alarm or Alerts generated by the Dexcom G5 Mobile. Make sure the display devices are turned on; otherwise you won’t get sensor glucose readings or Alarm or Alerts.
  • Page 15 TSA officer or request hand-wanding or full-body pat-down. Caution U.S. law restricts the sale of the Dexcom G5 Mobile to sale by or on order of a physician. Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 16: Section 3: Risks And Benefits

    (BG) measurement with your blood glucose meter (meter). If you are a caregiver of someone using the Dexcom G5 Mobile, watch how they act. If their symptoms don’t match the CGM, take a fingerstick BG measurement.
  • Page 17 (e.g., redness, swelling, bruising, itching, scarring, or skin discoloration). The chance of this happening is low. The Dexcom G5 Mobile uses the same sensor as the previous CGM system—the Dexcom G4 PLATINUM. The Dexcom G4 PLATINUM System clinical studies and complaint data showed slight redness and swelling occurring only in a few patients.

  • Page 18: Benefits

    Real-time CGM can help improve your A1C as well as improve the quality of your glucose control. If your A1C is at or below 7%, using a CGM such as the Dexcom G5 Mobile, helps reduce hypoglycemia (Juvenile Diabetes Research Foundation Continuous Glucose Monitoring Study Group, 2008).
  • Page 19 Ohkubo, Y., Kishikawa, H., Araki, E., Miyata, T., Isami, S., Motoyoshi, S., & Shichiri, M. (1995). Intensive Insulin Therapy Prevents the Progression of Diabetic Microvascular Complications in Japanese Patients with Non-insulin-dependent Diabetes Mellitus: A Randomized Prospective 6-year Study. Diabetes Research and Clinical Practice, 28 (2), 103-117. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 20: Section 4: System Overview

    Section 4: System Overview 4.1 Components Your Dexcom G5 Mobile is made up of the following components: Sensor and Applicator • What is it? Applicator inserts sensor and places adhesive patch with sensor pod. Sensor measures glucose levels just below skin.

  • Page 21: Choose Display Device

    (work or school) • You get Alarm and Alerts on both devices * Dexcom Share allows you to share your glucose information with Followers. For more information on Dexcom Share, see your user guide. Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 22: Section 5: App Setup

    • Adjusting your device settings • Entering your transmitter serial number • Inserting your sensor and attaching your transmitter • Pairing your transmitter with your app • Starting your 2-hour sensor warmup • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 23: Enter Initial Blood Glucose Meter Values

    Enter the exact value from your meter within 5 minutes of testing. Tap SAVE. Repeat steps above to enter the second meter value. Entering two separate values ensures an accurate reading. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 24: Smart Device Settings

    5.3 Smart Device Settings Even though the Dexcom G5 Mobile app is a medical app, your smart device settings can impact your Alerts. To receive CGM Alerts, you must allow the app to send you notifications. These notifications are CGM information only; no promotions.

  • Page 25: Section 6: Receiver Setup

    Tap SAVE to keep your changes 6.2 Set Up Receiver To turn receiver on, press and hold the power button for 2 seconds. Loading screen displays. Tap OK. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 26 Receiver alerts you when you are at or below your Low Alert setting. Set High Alert between 120-400 mg/dL. Receiver alerts you when you are at or above your High Alert setting. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 27: Insert Sensor

    Optional: Create an empty, sideways oval: • Don’t get any skin adhesive inside the oval • Let skin adhesive dry (see manufacturer’s instructions) • Insert sensor on clean skin at center of oval Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 28 While squeezing the tabs, rock the applicator barrel forward and away from your body. Throw away applicator following local ordinances. Move your fingers around the adhesive patch three times to secure the tape to your skin. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 29: Attach Transmitter

    Hold the sides of your sensor pod with one hand. Remove the transmitter latch with the other hand by quickly twisting off the latch away from your body. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 30: Confirm Transmitter And Receiver Communicate

    It turns white to show progress during the 2-hour sensor warmup. Ready for Start [0-24 [24-48 [48-72 [72-96 calibration minutes] minutes] minutes] minutes] Keep your receiver within 20 feet during the 2-hour sensor warmup. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 31: Enter Initial Calibrations

    Washing and drying your hands before using your meter helps ensure accuracy. Take a measurement using your meter. Use fingertips only. Tap the Up and Down Arrows to enter the exact value from your meter. Tap DONE. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 32 Repeat the steps above to enter a second meter value. Entering two separate meter values ensures an accurate reading. Tap OK. The trend graph shows your first sensor reading! Each dot shows a reading taken every 5 minutes. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 33: Section 7: View Home Screen

    To know where you are now, look at the colors and numbers. Red = Low Yellow = High Gray = In Target No Readings LOW = Below 40 mg/dL HIGH = Above 400 mg/dL Black = Error Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 34 30 minutes. Where You Were To know where you were, look at your trend graph. To see more time: • App: Turn smart device horizontally • Receiver: Tap graph • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 35: Section 8: Update Calibrations Every 12 Hours

    10 minutes. See the user guide for details. WARNING: Calibrate the Dexcom G5 Mobile at least once every 12 hours. The system must be calibrated to give accurate readings. Do not use the system for diabetes treatment decisions unless you have followed the prompts from the device and calibrated every 12 hours after the initial calibrations.

  • Page 36: Section 9: Alarm And Alerts

    Section 9: Alarm and Alerts The Dexcom G5 Mobile sends Alarm and Alerts to your app or your reciever, depending on which one you use. When you use both the app and the receiver at the same time, remember to change and confirm Alarm and Alerts on each device separately.

  • Page 37: Set Up Receiver Alert Sounds

    55 mg/dL. NOTE: No matter what sound you pick, all Alerts will notify you by vibrating first. There will be no audible beep if you confirm the Alert after the first vibration. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 38 Tap the sound option you want. Check mark ( ) shows your sound option. Tap Try It to hear an example. This does not select your sound. To select your sound, use the Sounds menu. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 39: Test Receiver Speaker And Vibrations

    Listen for the beeps and feel for the vibrations. Is your receiver set to Vibrate or Soft? This test will still work. If speaker and vibrations work, receiver will beep loudly and vibrate anyway. Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 40 Tap Test Again to retry. (See step 3.) Tap Cancel to return to your Home screen. You’ll also hear and feel the speaker and vibrations when you turn on your receiver, though the Speaker Test screen won’t display. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 41: Section 10: Treatment Decisions

    Section 10: Treatment Decisions You can use your Dexcom G5 Mobile to make treatment decisions. But how do you know you’re ready? Start by discussing the basics listed below with your healthcare professional (HCP). Get your questions answered. Together, decide when you’re ready.
  • Page 42 No number, no arrow, no treatment decision: Always use your meter if you don’t have a number and arrow. mg/dL Not stacking insulin is important, whether you use your meter, your Dexcom G5 Mobile, or both. Insulin Stacking: Don’t take insulin doses too close together, or “stack”...
  • Page 43 What would you do if your system showed your glucose was at 80 mg/dL and going down fast? Or at 200 mg/dl and going up fast? To practice making treatment decisions follow these flow charts. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 44: Treatment Decisions: Beyond The Basics

    10.2 Treatment Decisions: Beyond the Basics Ready for more? Your Dexcom G5 Mobile offers so much more! Use your trend arrow, Alarm, and Alerts to fine-tune your treatment decisions. The more you use your system the better your results. Wear it. Look at it. Respond to it.

  • Page 45: Section 11: End Sensor Session

    Use your fingers to spread the back tabs of the sensor pod. Transmitter will pop out. Keep the transmitter for your next sensor. Dispose of the sensor following your local guidelines for disposal of blood-contacting components. Keep Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 46: App: End Sensor Session Early

    11.2 App: End Sensor Session Early Tap Menu icon. Tap Stop Sensor. Tap STOP SENSOR. Tap ? for more information. Remove sensor. Insert new sensor. Tap green circle to start new session. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 47: Receiver: End Sensor Session Early

    11.3 Receiver: End Sensor Session Early Tap Menu icon. Tap Stop Sensor. Tap OK. Wait. Remove sensor. Insert new sensor. Tap START SENSOR to start new session. Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 48: Section 12: Troubleshooting

    Alarm or Only vibrations. See Section 9.5. Alerts Smart You won’t get additional Alerts Device after confirming. Use meter. Transmitter low battery Contact Tech Support (see beginning of section). Receiver • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 49 Support (see beginning of section) and use meter until fixed. This locks your screen. Write down error code. Repeated Receiver Only Use meter. hardware error. Contact Tech Support (see beginning of section). Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 50 Transmitter. No readings, Alarm, or Alerts Contact Tech Support display until (see beginning of error is fixed. section). You won’t Receiver get additional Alerts after you confirm this. • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 51 Use meter. No readings, Tap error for more Alarm, information. or Alerts display until If this continues for over error is fixed. 30 minutes, contact Receiver Tech Support (see beginning of section). Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 52 40 and No readings, 400 mg/dL. Alarm, or Alerts display until Wait until meter value is error is fixed. 40-400 mg/dL. Receiver Enter 1 meter value. • Dexcom G5 Mobile CGM System Getting Started Guide...

  • Page 53: Section 13: Travel

    • Receiver: Keep receiver on Contact your airline for their policies. Still Have Questions? Visit the TSA website at tsa.gov if you have any questions or concerns. Email: TSA-ContactCenter@tsa.dhs.gov Phone: 1.855.787.2227 Dexcom G5 Mobile CGM System Getting Started Guide •...

  • Page 54: Section 14: Need Help? You're Not Alone

    This group provides replacement units, resolves technical issues, and takes product complaints. Call your Dexcom Technical Support Team, 24 hours a day, 7 days a week, if something is wrong with your system. The Dexcom Technical Support Team helps you with all CGM system-related issues, including CGM software issues.

  • Page 55: Dexcom Inside Sales Support Team

    Dexcom makes CGM education easier for you with interactive web-based education programs. Go to: dexcom.com and click Support from the menu. See how you can share your CGM data with friends and family with Dexcom Share and Follow. Go to: dexcom.com/apps Have questions? They may be answered in the FAQ section on the Dexcom website.

  • Page 56: Section 15: Warranty

    What’s Covered and for How Long? Dexcom, Inc. (“Dexcom”) provides a limited warranty to the original purchaser (“you” or “Purchaser”) that the Dexcom receiver (the “receiver”) is free from defects in material and workmanship under normal use (“Limited Warranty”) for the period starting from the shipment date and continuing for a year following the shipment date (“Warranty Period”):...
  • Page 57 Dexcom G5 Mobile or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile.

  • Page 58: Transmitter Warranty Information

    These limits on Dexcom’s warranty and liability obligations apply even if Dexcom, or its agent, has been advised of such damages and notwithstanding any failure of essential purpose of this Limited Warranty and the limited remedy provided by Dexcom. This Limited Warranty is only provided to the original Purchaser and can’t be transferred to anyone else, and states Purchaser’s exclusive remedy.
  • Page 59 6. Installation, maintenance, and service of products or services other than the CGM system (which may be subject to a separate limited warranty), whether provided by Dexcom or any other party; this includes your cell phone or smart device and your connection to the Internet.
  • Page 60 Dexcom G5 Mobile or any feature or service provided by Dexcom for use with the Dexcom G5 Mobile.

  • Page 61: Index

    Optional Skin Adhesive 24 Sensor Error 48 Set Up Alert Sounds 34 Signal Loss 46 Help 51. See also Troubleshooting System Overview 17 Choose Display Device 18 Components 17 Insert Sensor 24 Dexcom G5 Mobile CGM System Getting Started Guide •...
  • Page 62 Calibration Errors 49 No Readings 48 Sensor Errors 46 Sensor Glucose Readings 48 Signal Loss 46 Speaker Test 36, 45 System check 46 Transmitter Errors 45, 47 Warnings 5 Warranty 53 • Dexcom G5 Mobile CGM System Getting Started Guide...
  • Page 63 14 days of training. Individuals are limited to a one-time prize redemption for a box of sensors. Healthcare professionals and Medicare patients who purchase the Dexcom G5 Mobile System are not eligible to participate. Winners will be notified by email.
  • Page 65 For your privacy, seal edges with tape. fold here Mail-In Request for Dexcom G5 Mobile CGM User Guide YES! Please send me a printed Dexcom G5 Mobile CGM User Guide Patient Name: __________________________________________ Patient Address: ________________________________________ Address Line #2: ________________________________________...
  • Page 68 Dexcom, Dexcom Follow, Dexcom G4, Dexcom G4 PLATINUM, Dexcom G5, Dexcom G5 Mobile, Dexcom Share, and G5 are either registered trademarks or trademarks of Dexcom, Inc. in the United States and/or other countries. All other product or company names that may be mentioned in this publication are tradenames, trademarks or registered trademarks of their respective owners.

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