Chapter 19 - Troubleshooting; Introduction - Dexcom G5 User Manual

Chapter 19
Everything Else G5:
Troubleshooting

19.1 Introduction

Sensor pod adhesive not sticking? Notification won't go away? Not getting your sensor
glucose readings? Don't know when to replace your transmitter? This chapter will help you
figure it out!
Troubleshooting sections are categorized by function or system component. The solutions
here are meant to be brief and not all inclusive, some have audible prompts, and others
don't. When more detailed answers or preventative measures are in a chapter, you'll get a
brief explanation here, and then get directed to the applicable chapter.
After looking at the troubleshooting chapter, are you still not sure what to do? Or maybe your
problem is hardware (for example, receiver or transmitter failure).
If your problem is not found here, follow the steps listed on your app screen, or call
Technical Support.
If any of these errors continue and the instructions don't resolve the issue, please contact
Technical Support (available 24/7) at:
Email: TechSupport@dexcom.com
Toll free: 1.888.738.3646
Toll call: 1.858.200.0200
Dexcom G5 Mobile System User Guide
Troubleshooting
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