Browser Stalls When Downloading Jar Files From Tsc Card; Disable The Virusscan Download Scanning; Cisco Transport Controller Does Not Launch; Table 1-7 Browser Stalls When Downloading Jar Files From Tsc Card - Cisco ONS 15600 SDH Troubleshooting Manual

1.7.2 Browser Stalls When Downloading JAR Files From TSC Card

1.7.2 Browser Stalls When Downloading JAR Files From TSC Card
Symptom
TSC card.
Table 1-7
Table 1-7
Possible Problem
McAfee VirusScan
software might be
interfering with the
operation. The problem
occurs when the
VirusScan Download
Scan is enabled on
McAfee VirusScan 4.5
or later.

Disable the VirusScan Download Scanning

From the Windows start menu, choose Programs > Network Associates > VirusScan Console.
Step 1
Double-click the VShield icon listed in the VirusScan Console dialog box.
Step 2
Step 3 Click the Configure button on the lower part of the Task Properties window.
Step 4 Click the Download Scan icon next to the System Scan Properties dialog box.
Step 5 Uncheck the Enable Internet download scanning check box.
Step 6 Click Yes when the warning message appears.
Click OK in the System Scan Properties dialog box.
Step 7
Click OK in the Task Properties window.
Step 8
Close the McAfee VirusScan window.
Step 9

1.7.3 Cisco Transport Controller Does Not Launch

Symptom
Table 1-8
Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
1-58
The browser stalls or hangs when downloading Cisco Transport Controller JAR files from the
describes the potential cause of the symptom and the solution.
Browser Stalls When Downloading JAR Files From TSC Card
Solution
Run the CTC installation wizard to preinstall the CTC JAR files.
Disable the VirusScan Download Scan feature. See the
VirusScan Download Scanning" procedure on page
CTC does not launch and usually an error message appears before the login screen appears.
describes the potential causes of the symptom and the solutions.
Chapter 1 General Troubleshooting
"Disable the
1-58.
July 2010