General Troubleshooting - Cisco ONS 15600 SDH Troubleshooting Manual

General Troubleshooting

This chapter provides procedures for troubleshooting the most common problems encountered when
operating a Cisco ONS 15600 SDH. To troubleshoot specific ONS 15600 SDH alarms, see
"Alarm Troubleshooting."
Assistance Center (1 800
For an update on End-of-Life and End-of-Sale notices, refer to
http://cisco.com/en/US/products/hw/optical/ps4533/prod_eol_notices_list.html.
This chapter begins with the following sections on network problems:
1.1 Network Troubleshooting Tests, page
•
you can use to test circuit paths through the network or logically isolate faults.
Note
1.2 Troubleshooting Optical Circuit Paths With Loopbacks, page
•
tests described in the
and cards.
• 1.3 Troubleshooting an Ethernet Circuit Path With Loopbacks, page
perform the tests described in the
Gigabit Ethernet (GIGE) ASAP card ports.
The remaining sections describe symptoms, problems, and solutions that are categorized according to
the following topics:
1.4 Using CTC Diagnostics, page
•
downloading a machine-readable diagnostic information file to be used by Technical Support.
1.5 Restoring the Database to a Previous or Original Configuration, page
•
troubleshooting for node operation errors that might require procedures to restore software data or
restoring the node to the default setup.
1.6 PC Connectivity Troubleshooting, page
•
network connectivity to the ONS 15600 SDH.
1.7 CTC Operation Troubleshooting, page
•
Transport Controller (CTC) login or operation problems.
1.8 Circuits and Timing, page
•
reporting, and timing reference errors and alarms.
1.9 Fiber and Cabling, page
•
connectivity errors.
July 2010
If you cannot find what you are looking for, contact the Cisco Technical
553-2447).
For network acceptance tests, refer to the Cisco ONS 15600 SDH Procedure Guide.
"1.1 Network Troubleshooting Tests" section on page 1-2
"1.1 Network Troubleshooting Tests" section on page 1-2
1-66—Provides troubleshooting procedures for circuit creation, error
1-69—Provides troubleshooting procedures for fiber and cabling
C H A P T E R
1-2—Describes loopbacks and hairpin circuits, which
1-48—Provides procedures for testing LED operation and
1-51—Provides troubleshooting procedures for PC and
1-57—Provides troubleshooting procedures for Cisco
Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
1
Chapter 2,
1-6—Explains how to perform the
for STM-N ports
1-29—Explains how to
1-50—Provides
for
1-1