Cisco ONS 15600 SDH Troubleshooting Manual page 5

1.4 Using CTC Diagnostics
1.5 Restoring the Database to a Previous or Original Configuration
1.6 PC Connectivity Troubleshooting
1.7 CTC Operation Troubleshooting
July 2010
Test and Clear the Ethernet Terminal Loopback Circuit
Test the ASAP Card
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1.4.1 Card LED Lamp Tests
Verify Card LED Operation
1.4.2 Retrieve Diagnostics File Button
Off-Load the Diagnostics File
1.4.3 Data Communications Network (DCN) Tool
1.5.1 Node is Functioning Improperly or Has Incorrect Data
1.6.1 PC System Minimum Requirements
1.6.2 Sun System Minimum Requirements
1.6.3 Supported Platforms, Browsers, and JREs
1.6.4 Unsupported Platforms and Browsers
1.6.5 Retrieve the Node Information
1.6.6 Unable to Ping Your PC
Verify the IP Configuration of Your PC
1.6.7 Browser Login Does Not Launch Java
Reconfigure the PC Operating System and the Browser
1.6.8 Unable to Verify the NIC Connection on your PC
1.6.9 TCP/IP Connection is Lost
Ping the ONS 15600
1.7.1 Cisco Transport Controller Installation Wizard Hangs
Abort the Stalled Installation Wizard
1.7.2 Browser Stalls When Downloading JAR Files From TSC Card
Disable the VirusScan Download Scanning
1.7.3 Cisco Transport Controller Does Not Launch
Redirect the Communicator Cache to a Valid Directory
1.7.4 Java Runtime Environment Incompatible
1.7.5 Sluggish Cisco Transport Controller Operation or Login Problems
Delete the CTC Cache File Automatically
Delete the CTC Cache File Manually
1.7.5.1 Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for
Windows
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Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris
1.7.6 Node Icon is Gray on Cisco Transport Controller Network View
1.7.7 Cisco Transport Controller Does Not Recognize the Node
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Cisco ONS 15600 SDH Troubleshooting Guide, R8.0
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Contents
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