Appendix A: Warranty And Field Service - Aerotech HPe 150 Hardware Manual

Warranty and Field Service

Appendix A: Warranty and Field Service

Aerotech, Inc. warrants its products to be free from harmful defects caused by faulty materials or poor
workmanship for a minimum period of one year from date of shipment from Aerotech. Aerotech's liability is
limited to replacing, repairing or issuing credit, at its option, for any products that are returned by the original
purchaser during the warranty period. Aerotech makes no warranty that its products are fit for the use or
purpose to which they may be put by the buyer, whether or not such use or purpose has been disclosed to
Aerotech in specifications or drawings previously or subsequently provided, or whether or not Aerotech's
products are specifically designed and/or manufactured for buyer's use or purpose. Aerotech's liability on
any claim for loss or damage arising out of the sale, resale, or use of any of its products shall in no event
exceed the selling price of the unit.
THE EXPRESS WARRANTY SET FORTH HEREIN IS IN LIEU OF AND EXCLUDES ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE. IN NO
EVENT SHALL AEROTECH BE LIABLE FOR CONSEQUENTIAL OR SPECIAL DAMAGES.
Return Products Procedure
Claims for shipment damage (evident or concealed) must be filed with the carrier by the buyer. Aerotech
must be notified within thirty (30) days of shipment of incorrect material. No product may be returned,
whether in warranty or out of warranty, without first obtaining approval from Aerotech. No credit will be given
nor repairs made for products returned without such approval. A "Return Materials Authorization (RMA)"
number must accompany any returned product(s). The RMA number may be obtained by calling an Aerotech
service center or by submitting the appropriate request available on our website (www.aerotech.com).
Products must be returned, prepaid, to an Aerotech service center (no C.O.D. or Collect Freight accepted).
The status of any product returned later than thirty (30) days after the issuance of a return authorization
number will be subject to review.
Visit http://www.aerotech.com/service-and-support.aspx for the location of your nearest Aerotech Service
center.
Returned Product Warranty Determination
After Aerotech's examination, warranty or out-of-warranty status will be determined. If upon Aerotech's
examination a warranted defect exists, then the product(s) will be repaired at no charge and shipped,
prepaid, back to the buyer. If the buyer desires an expedited method of return, the product(s) will be shipped
collect. Warranty repairs do not extend the original warranty period.
Fixed Fee Repairs - Products having fixed-fee pricing will require a valid purchase order or credit card
particulars before any service work can begin.
All Other Repairs - After Aerotech's evaluation, the buyer shall be notified of the repair cost. At such
time the buyer must issue a valid purchase order to cover the cost of the repair and freight, or authorize
the product(s) to be shipped back as is, at the buyer's expense. Failure to obtain a purchase order
number or approval within thirty (30) days of notification will result in the product(s) being returned as is,
at the buyer's expense.
Repair work is warranted for ninety (90) days from date of shipment. Replacement components are
warranted for one year from date of shipment.
www.aerotech.com Appendix A
Ensemble HPe 150/200
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