Appendix B: Warranty And Field Service - Aerotech SOLOIST Hardware Manual

Warranty and Field Service
Returned Product Non-
warranty Determination
Rush Service
On-site Warranty Repair
On-site Non-warranty
Repair
Company Address
B-2
After Aerotech's examination, the buyer shall be notified of the repair cost. At such time,
the buyer must issue a valid purchase order to cover the cost of the repair and freight, or
authorize the product(s) to be shipped back as is, at the buyer's expense. Failure to obtain
a purchase order number or approval within (30) days of notification will result in the
product(s) being returned as is, at the buyer's expense. Repair work is warranted for (90)
days from date of shipment. Replacement components are warranted for one year from
date of shipment.
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-of-
warranty status, the buyer must issue a valid purchase order to cover the added rush
service cost. Rush service is subject to Aerotech's approval.
If an Aerotech product cannot be made functional by telephone assistance or by sending
and having the customer install replacement parts, and cannot be returned to the Aerotech
service center for repair, and if Aerotech determines the problem could be warranty-
related, then the following policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount of
time, provided that the customer issues a valid purchase order to Aerotech covering all
transportation and subsistence costs. For warranty field repairs, the customer will not be
charged for the cost of labor and material. If service is rendered at times other than
normal work periods, then special service rates apply.
If during the on-site repair it is determined the problem is not warranty related, then the
terms and conditions stated in the following "On-Site Non-Warranty Repair" section
apply.
If any Aerotech product cannot be made functional by telephone assistance or purchased
replacement parts, and cannot be returned to the Aerotech service center for repair, then
the following field service policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount of
time, provided that the customer issues a valid purchase order to Aerotech covering all
transportation and subsistence costs and the prevailing labor cost, including travel time,
necessary to complete the repair.
Aerotech, Inc.
101 Zeta Drive
Pittsburgh, PA 15238-2897
USA
Soloist Hardware Manual
Phone: (412) 963-7470
Fax:
" " "
(412) 963-7459
www.aerotech.com