Troubleshooting Server Hardware Faults - Oracle Sun Server X4-4 Service Manual

Troubleshooting Server Component Hardware Faults
Description
Causes, actions, and preventative measures
for problems related to the power subsystem.

Troubleshooting Server Hardware Faults

When a server hardware fault event occurs the system lights the Service Action Required
indicator and captures the event in the system event log (SEL). If you have set up notification
through Oracle ILOM, you also receive an alert through the notification method you chose.
When you become aware of a hardware fault, you should address it immediately.
To investigate a hardware fault, see the following:
"Basic Troubleshooting Process" on page 34
■
"Troubleshoot Hardware Faults" on page 35
■
Basic Troubleshooting Process
Use the following process to address a hardware fault (for the step-by-step procedure, see
"Troubleshoot Hardware Faults" on page
1. Identify the server subsystem containing the fault.
You can use Oracle ILOM to identify the failed component.
2. Review the Product Notes document.
Once you have identified the hardware issue, review the Product Notes document for up-to-
date information about the server, including hardware-related issues.
3. Prepare the server for service using Oracle ILOM.
If the hardware fault requires service (physical access to the server), use Oracle ILOM to
power off the server, activate the Locate LED, and take the server offline.
4. Prepare the service work space.
Before servicing the server, prepare the work space, ensuring ESD protection for the server
and components.
5. Service components.
To service the components, see the removal, installation, and replacement procedures in this
document.
Note -
Contact Oracle Service.
6. Clear the fault in Oracle ILOM.
34 Sun Server X4-4 Service Manual • October 2015
A component designated as FRU must be replaced by Oracle Service personnel.
Section Links
"Troubleshooting Power Issues" on page 51
35):