Chapter 8: Troubleshooting The Scopia Xt Server For Ip Office; Viewing System Information For Customer Support - Avaya RADVISION Scopia XT5000 Installation Manual

Chapter 8 | Troubleshooting the Scopia XT
This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Server for IP
Office.
Navigation
•
Viewing System Information for Customer Support
•
Resolving Monitor Display Problems
•
Resolving IP Address Problems
•
Resolving XT Remote Control Unit Problems
•
Restoring Default User Settings

Viewing System Information for Customer Support

About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
• Software version
• User code (MAC address)
• IP addresses
• Serial number
• System name and model
• Licenses
• Network, gatekeeper, and SIP settings
You can do this procedure from the endpoint itself or from the XT Server web interface. If you are not
connecting a monitor to the XT Server, you can perform this procedure from the web only.
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
Procedure
1. View system information as follows:
Installation Guide for Scopia XT5000 Server for IP Office Version 3.2
Server for IP Office
on page 102
on page 104
on page 106
on page 106
• From the XT Server web interface, log in. The system information is displayed in the
Home tab.
on page 100
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