Avaya XT Series User Manual
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Avaya XT Series User Manual

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User Guide for Avaya XT Series
Release 9.2
Issue 1
March 2021

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Summary of Contents for Avaya XT Series

  • Page 1 User Guide for Avaya XT Series Release 9.2 Issue 1 March 2021...
  • Page 2 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA written consent of Avaya can be a criminal, as well as a civil offense CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem Service Provider with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S website: https://support.avaya.com...

  • Page 4: Table Of Contents

    Configuring Avaya XT Series automatically for Pexip meetings ............. 27 Configuring Basic Settings with the Quick Setup Wizard ...  34 Configuring Avaya XT Series automatically for Pexip meetings using the quick setup ................ 35 Tips for Participating in a Videoconference ................ 35 Connecting Headphones to the Avaya XTE240 ...........
  • Page 5 Presenting Content from Your Computer ....................  75 Screen Link and Mobile Link ........ 77 Connecting a Computer to the Avaya XT Series using the DVI port ........ 80 Connecting a Computer to the Avaya XT Series using the HD1 port ...... 81 Presenting Content by Connecting your Computer to the Avaya XT Series ..................
  • Page 6 Contents Chapter 9: Troubleshooting the Avaya XT Series..............  116 .............. 116 Viewing System Information for Customer Support .................... 118 Viewing the quality of your call .................. 119 Resolving Monitor Display Problems .............. 121 Resolving Problems Viewing Computer Content ................. 122 Resolving XT Remote Control Unit Problems .................... 122...

  • Page 7: Chapter 1: Avaya Xt Overview

    (HD) conferencing. You can also locally host videoconferences with the built-in Media Server on most Avaya XT Series models. The Avaya XT Series seamlessly works with a wide variety of endpoints, including H.323, SIP, software endpoints, and mobile device endpoints.
  • Page 8 • The Avaya XT7000 Series and the Avaya XT5000 Series support stereo audio in point to point calls when an Avaya POD microphone is used. Stereo audio is only available if it is supported also by the remote party, when in a point to point SIP or H.323 call using AAC-LD, G.719 or OPUS audio codecs.

  • Page 9: About The Models In The Avaya Xt Series Product Line

    (or speakers) position, and thanks to the dual cameras it handles fluidly the transition from one view to the other. This section provides an overview of each model in the Avaya XT Series product line. To easily compare the different Avaya XT Series endpoints, see...
  • Page 10 Figure 2: Avaya XT7000 Series • Avaya XT5000 Series With HD video resolution of up to 1080p video at 60 frames per second (fps), the Avaya XT5000 Series sets the standard for an exceptional videoconferencing experience, and is designed for easy setup and control.
  • Page 11 You can quickly convert a regular meeting room into a videoconferencing room by adding the Avaya XT Meeting Center Cart to the Avaya XT5000 Series. The Avaya XT Meeting Center Cart allows you to mount up to two HD 1080p monitors on a mobile stand.
  • Page 12 Designed as a professional personal endpoint, the Avaya Executive XTE240 (XT Executive) is an all-in-one HD videoconferencing desktop endpoint and PC monitor. The Avaya XTE240 fully integrates with your PC or Mac. Using a unique control application, you can place calls, join videoconferences, and navigate the system menus with your computer's keyboard and mouse.
  • Page 13 ISDN (via 100 Gateway) endpoints on your chosen Avaya XT Series model. • XT Series SMB Edition The XT Series SMB Edition allows you to host videoconferences with a variety of different endpoints on your chosen Avaya XT Series model: Scopia XT Desktop clients, Avaya ®...

  • Page 14: Comparing Between Avaya Xt Series Models

    For more information on the SMB Solution deployment, see Avaya Meetings Server Guide. Comparing Between Avaya XT Series Models This section provides a comparison between the models of the Avaya XT Series product line. For an overview, see About the Avaya XT Series on page 7.
  • Page 15 Comparing Between Avaya XT Series Models Feature Avaya XT7100 Avaya XT5000 Avaya XTE240 Avaya XT4300 Avaya XT Series/ Avaya Telepresence XT5000 Series Camera PTZ camera PTZ camera Built-in USB PTZ camera PTZ disabled camera with after calibration 3 camera ports...

  • Page 16: Avaya Spaces Integration

    • The Avaya Spaces Room mobile application asks to scan the QR code or enter the verification code that Avaya XT Series displays. When you enter the verification code or scan the QR code, Avaya XT Series joins the meeting as a guest.

  • Page 17: About The Built-In Media Server

    Contact favorites About the Built-In Media Server You can use your Avaya XT Series to join a videoconference hosted on an external Media Server or you can host a meeting on the built-in Media Server if available. A Multipoint Control Unit (Media Server) connects several endpoints to a single videoconference.

  • Page 18: Avaya Equinox Meetings Online Integration

    Avaya XT overview You can add a license to most Avaya XT Series models to activate the built-in Media Server to host videoconferences locally (see Deployment Guide for Avaya XT Series): • Media Server4 can host videoconferences with up to four participants (one local, three remote), with additional calls (up to eight) being placed in audio-only mode.

  • Page 19: Calendar Integration

    To access a room calendar, a delegate standard account is required. In order to retrieve a calendar, the Avaya XT Series must be able to access the EWS Address over the Internet or on a private network. Your IT Administrator must enable this service.

  • Page 20: Chapter 2: Setting Up Avaya Xt

    Getting Started Important: You can access the Avaya XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.

  • Page 21: Using The Setup Wizard To Easily Start Your Avaya Xt Series

    For more information, see Configuring Basic Settings with the Quick Setup Wizard page 27. You can use the XT Remote Control Unit or Avaya Collaboration Control as well as the web interface to control the Avaya XT Series (see Controlling the Avaya XT Series on page 38).
  • Page 22 - Pexip Provisioning • Manual Setup • Automatic Setup: Using this option, you can choose between one of the following: - Easy to Start: Choose this option if you have a deployment of Avaya Meetings Server or ® Avaya Equinox Meetings Online in your company.

  • Page 23: Using Easy Start To Setup Up The Avaya Xt Series

    Setting up the Avaya XT Series About this task When you start the Avaya XT Series endpoints for the first time, the Quick Setup Wizard guides you through the steps for applying the Avaya Meetings Server SIP settings to the new endpoint.
  • Page 24 1. Do one of the following: • From the Avaya XT Series web interface, select Basic Settings > Quick Setup. • From the Avaya XT Series endpoint, start the Avaya XT Series endpoint for the first time. Avaya XT Series displays the quick setup wizard.

  • Page 25: Applying The Automatic Provisioning To Avaya Xt Series Endpoints

    Endpoints About this task When you start the Avaya XT Series endpoints for the first time, the Quick Setup Wizard guides you through the steps for applying the service code. You can also relaunch the wizard at any time to refresh your configuration settings.

  • Page 26: Configuring Avaya Xt Series Automatically For Pexip Meetings

    If you pre-provision the endpoint and enter a full service code, a blue clock is displayed in the Avaya Meetings Management list, indicating that the Avaya XT Series is ready to be provisioned but the code has not been inserted yet. Once the provisioning is completed, the icon is replaced by the standard icon.

  • Page 27: Configuring Basic Settings With The Quick Setup Wizard

    Configuring Basic Settings with the Quick Setup Wizard About this task This method corresponds to the third option for the installation and configuration of your Avaya XT Series. When you choose the Manual Setup option, you can define basic settings with the quick setup wizard, such as the system's name, language, and network settings.
  • Page 28 About this task Note: This step is for the manual configuration of your Avaya XT Series. If you have chosen the auto-provisioning (cloud) method of configuration, this step is not available. The first screen in the Quick Setup wizard enables you to define the name of your Avaya XT Series, the country, the menu language, and the protocol the system uses for calls.
  • Page 29 About this task This procedure describes how to set up the basic network settings and the IP address of the Avaya XT Series as part of the Quick Setup Wizard. To modify advanced network settings, see Deployment Guide for Avaya XT Series.
  • Page 30 Configuring Basic Gatekeeper Settings About this task Configure the gatekeeper settings if your Avaya XT Series works with one. A gatekeeper routes audio and video H.323 calls by resolving dial strings (H.323 alias or URI) into the IP address of an endpoint, and handles the initial connection of calls.
  • Page 31 This section explains how to register your Avaya XT Series to the SIP server. The Avaya XT Series can function in a SIP environment, where endpoint names or numbers are managed by SIP servers, not gatekeepers. You can dial an endpoint by entering its name or number like 1234 or joe_smith, rather than remembering its IP address, where the SIP server routes the call correctly.
  • Page 32 (Avaya XTE240) About this task This procedure describes how to configure your Avaya XTE240 (only) to navigate its menus with a keyboard and mouse by installing Avaya Room System XT Control, a small standalone program for Windows or Mac (see Navigating Menus with the Keyboard and Mouse on page 47).
  • Page 33 Figure 11: Entering the user code (example) 8. Select Authenticate using your computer mouse. 9. You can now control the Avaya XTE240 with your keyboard and mouse by selecting the Avaya Room System XT Control icon in your taskbar: March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...

  • Page 34: Configuring Avaya Xt Series Automatically For Pexip Meetings Using The Quick Setup

    Setting up Avaya XT For tips on getting started and using the Avaya Room System XT Control utility, see Navigating Menus with the Keyboard and Mouse on page 47. Related links Configuring Basic Settings with the Quick Setup Wizard on page 27...

  • Page 35: Tips For Participating In A Videoconference

    During a call, you hear the audio output on your headphones and remote participants hear the audio input from either the Avaya XTE240's built-in microphone or the Microphone Pod, depending on the microphone you are using (see Deployment Guide for Avaya XT Series for more information).

  • Page 36: Configuring The Advanced System Names In Avaya Xt Series

    The default PIN for Advanced settings on the endpoint is 1234. If your administrator configures a PIN to access the advanced settings on the endpoint, Avaya XT Series prompts you to enter the PIN. After you enter the PIN, Avaya XT Series displays the Advanced window.

  • Page 37: System Name Field Descriptions

    For example, Chinese or Japanese letters. System Name Display Mode The title bar of the Avaya XT Series endpoint displays the system name based on the mode that you select. The options are: • Automatic: Automatically displays the name based on deployment.

  • Page 38: Chapter 3: Navigation

    • Use the Avaya Collaboration Control app for Android/iOS devices to control user-level functionality of the Avaya XT Series via an intuitive touch interface. This app is limited to user features, and does not extend to administration or advanced configuration. For more information, see User Guide for Avaya Collaboration Control.
  • Page 39 (see Configuring Basic Settings with the Quick Setup Wizard on page 27). 5. Navigate using the XT Remote Control Unit or on the Avaya XTE240 only, you can also use the keyboard and mouse. March 2021 User Guide for Avaya XT Series...

  • Page 40: About The Xt Remote Control Unit

    38 About the XT Remote Control Unit There are several ways to control the Avaya XT Series. This section explains how to use the XT Remote Control Unit to navigate the endpoint's menus which are displayed on the endpoint's monitor.
  • Page 41 Scroll through menus and options using the arrow keys and pressing the ok/menu key to select an item. There is also an advanced version of the remote control available. March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
  • Page 42 (no digits), and 123 for digits only. To enter a letter or number, press a key repeatedly to cycle through its characters. March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
  • Page 43 Media Server or other device which accepts DTMF commands. For example, to display the DTMF menu in a call hosted on the Scopia Elite MCU or the Avaya Meetings Server Media Server, press * at any time. For more information, see User Guide for Scopia Elite MCU.
  • Page 44 About this task If you have multiple Avaya XT Series units in the same room, you can pair a XT Remote Control Unit with its XT Codec Unit so that every unit has its dedicated remote, so when you press a key on a remote, it triggers an action on the correct Avaya XT Series unit.
  • Page 45 Controlling the Avaya XT Series Procedure 1. Access the general settings. From the Avaya XT Series web interface, select Basic Settings > Preferences > General. From the endpoint's main menu, select Configure > General. Figure 16: General Settings You can use the XT Remote Control Unit's initial default pairing to perform this task.

  • Page 46: Accessing Avaya Xt Series Web Interface

    Deployment Guide for Avaya XT Series. Procedure 1. Open any of the supported internet browsers and access the Avaya XT Series login page by entering the system's IP address, like http://1.2.3.4/. Figure 17: Logging into the Avaya XT Series web interface 2.

  • Page 47: Navigating Menus With The Keyboard And Mouse

    Procedure 1. Select the Avaya Room System XT Control icon in your taskbar: Avaya Room System XT Control is not available if your Avaya XTE240 has been configured to operate as a ‘standard room endpoint’ only. March 2021 User Guide for Avaya XT Series...
  • Page 48 On the Avaya XTE240, the system menus are automatically activated when you receive an incoming call to allow you accept or reject the call. 2. Avaya Room System XT Control enables a number of functions using the keyboard or mouse (see...

  • Page 49: Using Avaya Collaboration Control

    Connecting to a Avaya XTE240 as a Room Endpoint About this task If using the Avaya XTE240 as a room endpoint, you must first connect to Avaya Room System XT Control before using your keyboard and mouse to control the Avaya XTE240. The icon appears, indicating that authentication is required.
  • Page 50 Control users controlling to the same Avaya XT Series. Meeting roster and associated features, like chat, are available only if the Avaya XT Series is connected to a 9.0.x Avaya Meetings Server meeting as a SIP endpoint or the Avaya XT Series is managed by the Avaya Meetings Management hosting the meeting.

  • Page 51: Chapter 4: Using Avaya Spaces With Avaya Xt

    Adding Avaya XT Series in Avaya Spaces meetings using the web client Before you begin Get the system room verification code that Avaya XT Series displays on the Avaya Spaces home page. Procedure 1. Log in to the Avaya Spaces web client.

  • Page 52: Joining Avaya Spaces Meetings From The Avaya Xt Series Calendar

    Saving your favorite Avaya Spaces in the Avaya XT Series contacts About this task Assign customized names to your favorite Avaya Spaces saved as contacts in Avaya XT Series. Procedure 1. Do one of the following: • On the endpoint main menu, click Contacts.

  • Page 53: Joining Avaya Spaces Meetings From The Avaya Xt Series Web Interface

    Joining Avaya Spaces meetings from the Avaya XT Series web interface About this task You can copy and paste an Avaya Spaces meeting URL in your Avaya XT Series web interface to place a direct call. Procedure 1. Log in to the Avaya XT Series web interface.

  • Page 54: Chapter 5: Starting A New Call

    Chapter 5: Starting a New Call Important: You can access the Avaya XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.
  • Page 55 For more information, consult your local reseller. Procedure 1. To call a new endpoint, access the direct call screen. From the Avaya XT Series web interface, select Make your Call > Basic Options > Direct Call. From the endpoint's main menu, select Call, or press on the XT Remote Control Unit.
  • Page 56 Select the entry to dial, and then select Call or press ok/menu on the XT Remote Control Unit. 3. To dial a saved contact, access the list of contacts. From the Avaya XT Series web interface, select Make your call > Basic Options > Contacts. From the endpoint's main menu, select Contacts.
  • Page 57 7. To configure a call's advanced settings for a new dial string, access its advanced calling options. From the Avaya XT Series web interface, select Make your Call > Advanced Options > Direct Call. From the endpoint's main menu, select Call and select the down- arrow to expand the call options.

  • Page 58: Finding, Adding, Changing Or Deleting Contacts

    Finding, Adding, Changing or Deleting Contacts About this task If you are using the Avaya XT Series's built-in contacts list, known as favorites, you can add, edit, or remove contacts. Your list of favorite contacts is managed by the endpoint’s local LDAP server.
  • Page 59 To view your favorites, see Deployment Guide for Avaya XT Series or ask your administrator. 3. To add a new contact, access the local contacts list. From the Avaya XT Series web interface, select Make your call > Basic Options > Contacts > New Favorite. From the endpoint's main menu, select Contacts >...
  • Page 60 From the endpoint interface, edit the contact and select Delete Favorite. 6. To view the list of recently dialed endpoints, access the call list. From the Avaya XT Series web interface, select Make your call > Basic Options > Recent Calls. From the endpoint's main menu, select Call.

  • Page 61: Assigning Priority Status To Your Favorite Contacts

    Finding, Adding, Changing or Deleting Groups About this task If you are using the Avaya XT Series's built-in contacts list, known as favorites, you can add, edit, or remove contacts. Your list of favorite contacts is managed by the endpoint’s local LDAP server.

  • Page 62: Understanding Presence

    You can also search for a specific group. • To view group information: From the Avaya XT Series web interface, select Make your call > Basic Options > Contacts. From the endpoint's main menu, select Contacts.
  • Page 63 Subscribing to contacts on page 65 Accepting or rejecting subscription requests on page 66 Viewing the status of other users on page 66 Unsubscribing from contacts on page 67 March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...

  • Page 64: Viewing And Changing Presence Status

    Once the Presence server is configured, you can check your own current status and the status of other users. In the Avaya XT Series, the Presence status is represented using the icons in the table below. Presence icons can vary in other applications.

  • Page 65: Subscribing To Contacts

    • Subscribe to a contact by editing their contact details. To edit an existing contact, select the contact. From the Avaya XT Series web interface, select Edit for that contact's entry. From the endpoint, press the right-arrow for that contact's entry. On the Edit Favorite screen, click Show Presence.

  • Page 66: Accepting Or Rejecting Subscription Requests

    • View the status of other users on the list of subscribed users. From the Avaya XT Series web interface, select Administrator Settings > Protocols > Presence > Subscribed Users.

  • Page 67: Unsubscribing From Contacts

    > Basic Options > Recent Calls. From the endpoint's main menu, select Call. • View the status of other users in your list of contacts. To view contacts: From the Avaya XT Series web interface, select Make your call > Basic Options > Contacts. From the endpoint's main menu, select Contacts.
  • Page 68 Starting a New Call Procedure 1. From the Avaya XT Series web interface, select Make your call > Basic Options > Contacts. 2. Click Call next to the Telepresence duplet or triplet name. Related links Starting a New Call on page 54...

  • Page 69: Chapter 6: Participating In Meetings

    Chapter 6: Participating in Meetings Important: You can access the Avaya XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.

  • Page 70: Joining An Avaya Spaces Meeting

    ® You can also join an Avaya Spaces meeting or an Avaya Equinox Meetings Online meeting with a single click. The Avaya XT Series is able to parse invitations containing the URL in the meeting location. Procedure 1. Access the calendar screen to display today's scheduled meetings. From the Avaya XT Series web interface, select Home and view the Calendar section.

  • Page 71: Using The Avaya Spaces Web Client

    Joining an Avaya Spaces meeting On the homepage of the Avaya XT Series, there is a QR barcode and also a string verification code. • To invite the Avaya XT Series as a room in Avaya Spaces using the Avaya Spaces mobile application, scan the QR code.

  • Page 72: Using The Avaya Spaces Mobile Application

    Moving the PTZ Camera's Position About this task This section details how to set the angle and zoom of a PTZ camera connected to your Avaya XT Series. A PTZ camera can pan to swivel horizontally, tilt to move vertically, and optically zoom to devote all the camera's pixels to one area of the image.

  • Page 73: Adjusting The Default Volume Settings

    During a meeting, press ok/menu to access the videoconference menu, and then select Control Camera. 2. If you have more than one camera, first select the one you want to move. From the Avaya XT Series web interface, select the Cameras field. From the endpoint's main menu, select Control Camera >...

  • Page 74: Presenting Content From Your Computer

    69 Presenting Content from Your Computer You can display content from your computer on an Avaya XT Series monitor. You can share this content with participants in a local conference room, and with remote participants during a videoconference. Depending on your organization’s setup, you can share content in the following ways: •...

  • Page 75: Screen Link And Mobile Link

    Windows/Mac and a nearby Avaya XT Series when they are connected to a network. The pairing can be used to share a computer desktop with an Avaya XT Series endpoint, locally or in a meeting using Screen Link, or to easily transfer an audio/video/presentation from the Avaya Workplace Client client to an Avaya XT Series endpoint using Mobile Link.
  • Page 76 Downloading the Screen Link client to your computer About this task You can download a client to your computer which enables you to pair with an Avaya XT Series endpoint so that you can share your desktop during an Avaya XT Series meeting. This client is called the Screen Link client.

  • Page 77: Connecting A Computer To The Avaya Xt Series Using The Dvi Port

    3. If the Avaya XT Series endpoint is protected with a password, enter the password displayed on the endpoint screen. The content is displayed on the screen of the Avaya XT Series endpoint or the content is shared with remote participants.
  • Page 78 (see Deployment Guide for the Avaya XT Series). On the Avaya XTE240, your computer content is automatically displayed on the monitor, but only ever shared when configured as a personal executive endpoint.
  • Page 79 Presenting Content from Your Computer Figure 32: Connecting a computer's audio to the Avaya XT Series When you connect a computer's audio output to the Avaya XT Series, the echo cancellation for this analog input is disabled by default (see Deployment Guide for the Avaya XT Series).

  • Page 80: Connecting A Computer To The Avaya Xt Series Using The Hd1 Port

    Related links Presenting Content from Your Computer on page 74 Connecting a Computer to the Avaya XT Series using the HD1 port About this task Instead of using the DVI port, you can use HD1 input for presentation content while using HD2 for a live camera.

  • Page 81: Presenting Content By Connecting Your Computer To The Avaya Xt Series

    ® Equinox Conferencing client and is on the same network as the Avaya XT Series. If they are in different networks, verify there is no NAT or firewall between them. For more information about using the Avaya Screen Link feature, see the Avaya XT Series User Guide, which is available from support.avaya.com.

  • Page 82: Changing Your Own Video Layout

    Participating in Meetings Avaya XT Series uses a secure web socket connection to the Scopia Elite MCU or the Avaya Meetings Server Media Server to send or receive content in place of dual video. In this case, the bandwidth used by the web collaboration stream is automatically managed by the server and not influenced by Avaya XT Series configuration.
  • Page 83 As you add more participants to the meeting, each participant adds their own video stream, which requires an Media Server to arrange them into a conference layout. The conference layout is then integrated into your Avaya XT Series as the remote video stream (see Figure 35: Multi-party videoconference places conference layout as the remote stream (example) on page 84).
  • Page 84 For example, the layouts in the Scopia Elite MCU or the Avaya Meetings Server Media Server can display up to 28 participants, while the built-in Media Server of the Avaya XT Series can display only up to eight remote participants.
  • Page 85 Gallery layout is not available when receiving Web Collaboration. 3. (Avaya XTE240 only) If you are using Avaya Room System XT Control, you can drag and drop the images to change the arrangement of the layout, or you can right-click an empty area of the video layout and choose a different layout from the context menu.

  • Page 86: Blocking Your Own Audio And Video

    Series is hosting the meeting. Procedure 1. To mute your own audio, access the call menu. From the Avaya XT Series web interface, select Mute from the top bar under the tabs. From the endpoint, select ok/menu > Mute Myself.

  • Page 87: Blocking All Incoming Calls (Dnd)

    Blocking All Incoming Calls (DND) About this task If you do not want to answer incoming calls, you can configure the Avaya XT Series to block all incoming calls by enabling Do Not Disturb (DND). When the Do Not Disturb feature is enabled: •...

  • Page 88: Blocking All Calls Except From Trusted Contacts

    Blocking All Calls Except from Trusted Contacts About this task You can configure your Avaya XT Series to automatically reject all incoming calls except the ones coming from your trusted favorite contacts (or numbers). In this way you can block unwanted calls that may interrupt your work, remaining available for you trusted favorites.
  • Page 89 In the participants’s panel, tap to access the panel allowing to start or view a chat. Figure 38: Starting or viewing a chat in Avaya Collaboration Control for iOS When in chat mode, the tab turns dark gray ( 3. Tap the writepad icon to send a private message.

  • Page 90: Using A Touchscreen

    Using a touchscreen About this task The Avaya XT Series supports a touchscreen or mouse. This feature is only available if it configured by your System Administrator. A white square cursor is displayed on the screen when the mouse or touchscreen is enabled.
  • Page 91 4. (Optional) Click Raise Hand again to lower your hand. The hand icon no longer displays next to your name in the participant list. Related links Participating in Meetings on page 69 March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...

  • Page 92: Chapter 7: Moderating Meetings

    Chapter 7: Moderating Meetings Important: You can access the Avaya XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.
  • Page 93 Media Server’s documentation. For example, in meetings hosted on the Scopia Elite MCU or the Avaya Meetings Server Media Server, press * to access the Media Server menu (see User Guide for Scopia Elite MCU for more information).

  • Page 94: Changing The Video Layout For All Participants

    If you host the meeting on your Avaya XT Series built-in Media Server, you can change the video layouts on the Avaya XT Series. However, if you host the meeting on an external Media Server like the Scopia Elite MCU or the Avaya Meetings Server Media Server, you must use the methods available on that Media Server, such as sending DTMF commands.
  • Page 95 Figure 40: Examples of video layouts for meetings hosted on the Avaya XT Series built-in Media Server If the meeting is hosted on the Scopia Elite MCU or the Avaya Meetings Server Media Server, you choose from layouts available on that Media Server.

  • Page 96: Recording Meetings

    Use DTMF to issue instructions to the hosting Media Server by pressing the XT Remote Control Unit keypad during the call. For example, in meetings hosted on the Scopia Elite MCU or the Avaya Meetings Server Media Server, press * to access the Media Server menu.
  • Page 97 A special icon is also shown in the Avaya XT Series GUI title bar to indicate that the transfer is still in progress. If you shut down the Avaya XT Series or unplug the USB key while a file transfer is in progress, the transfer will be interrupted and you will need to restart it manually from the Avaya XT Series Web interface.
  • Page 98 Moderating Meetings Procedure 1. Access the Recording menu. From the Avaya XT Series web interface, select More Actions > Recording. From the endpoint's main menu, select Recording, or during a call, press ok/menu on the XT Remote Control Unit, and select Meeting Options >...

  • Page 99: Uploading A Recording File To A Usb

    Verify the system is not muted, to ensure you can hear the audio during playback. 4. To view a recorded meeting stored on the network, access the Avaya Meetings Server Unified Portal and follow the links to view recordings stored there (see Using Avaya Meetings Server Unified Portal).

  • Page 100: Clearing The Transfer Status

    If your system administrator has configured an external back-up server for recordings, the Avaya XT Series shows the file transfer status for the last 100 transferred files. You can manually clear the saved files information from the interface, for instance when you want to copy again all your files to a different FTP server.
  • Page 101 Note: Avaya XT Series validates the recording using the current recording signature. If the video was recorded using a different signature, you must import that digital signature. As an alternative, you can validate recordings using a third party tool. The SHA256 of the .mp4 file is contained as text in the .p7m file.

  • Page 102: Live-Streaming

    102 Starting and stopping live-streaming Before you begin Ensure that live-streaming is configured on your Avaya XT Series. Contact your Avaya XT Series administrator for more information. Procedure 1. Access the streaming icon. From the Avaya XT Series web interface, select More Actions >...
  • Page 103 An icon is displayed in the information bar when the streaming is in progress. An audio message is played by default to alert your remote parties that streaming is in progress. Related links Live-streaming on page 102 March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...

  • Page 104: Chapter 8: Configuring Advanced User Settings

    Settings Important: You can access the Avaya XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.

  • Page 105: Activating The Screen Saver

    If you accept an incoming call during a call, you add the caller to your videoconference. • Select Yes trusted if not in a call (only Avaya XT Series with a built-in Media Server) to automatically answer when the system is not in a call, for trusted contacts only. During a call, it displays an incoming call notification.

  • Page 106: Enabling And Configuring Recording

    A special icon is also shown in the Avaya XT Series GUI title bar to indicate that the transfer is still in progress. If you shut down the Avaya XT Series or unplug the USB key while a file transfer is in progress, the transfer will be interrupted and you will need to restart it manually from the Avaya XT Series Web interface.
  • Page 107 To disable recording and playback, follow the procedure below to access the recording settings, and select No Recording in the Location field. Before you begin You may need a license to record meetings on your Avaya XT Series, depending on your model. For more information, see Deployment Guide for Avaya XT Series. Procedure 1.
  • Page 108 Recording. • Automatic (default option): Select to choose the location each time you record. When you access the recording menu, the Avaya XT Series displays the available options to record at that time: - You can record videoconferences or local presentations to a USB storage device with enough available disk space.
  • Page 109 The format of the date and time is in accordance with the Avaya XT Series settings for country and 12/24 hour format. If you are using Internet time, a clock icon is displayed in the date and time stamp.
  • Page 110 When Avaya XT Series is restored to factory settings, your digitally signed certificate is lost. You must upload your digitally signed certificate to the Avaya XT Series if you want to verify the integrity of the recorded files using the Avaya XT Series.

  • Page 111: Saving Meeting Snapshots (Avaya Xte240 Only)

    During a meeting, you can save shared content (presentations) and screen shots of local or remote video using your Avaya XTE240. This functionality requires that you install and use the Avaya Room System XT Control utility, which enables you to navigate the endpoint menus with a keyboard and mouse.

  • Page 112: Setting Pin Codes For The Avaya Xt Series

    Guide for Avaya XT Series). Procedure 1. Access the PIN settings. From the Avaya XT Series web interface, select Administrator Settings > Utilities > PIN Protect Settings. From the endpoint's main menu, select Configure > Advanced > Utilities > PIN Protect Settings.

  • Page 113: Confirming Call Disconnections

    By default, calls are disconnected when a participant ends the call, without requiring a confirmation. Procedure 1. Access the call settings. From the Avaya XT Series web interface, select Basic Settings > Call-Answer Mode > General. From the endpoint's main menu, select Configure > Calling.

  • Page 114: Configuring Multi-Stream Switching (Mss) Video

    Endpoints which do not support MSS receive active speaker's video from a video-enabled MSS conference call. The received resolution could be low. Only web collaboration is supported in this meeting type, so assure that it is enabled in the Avaya XT Series.
  • Page 115 Call Panel > Meeting Options > Layouts menu. 3. From the web interface only, select Save. Related links Configuring Advanced User Settings on page 104 March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...

  • Page 116: Chapter 9: Troubleshooting The Avaya Xt Series

    Series Important: You can access the Avaya XT Series using a browser (Web UI) or the end point main menu (Graphical User Interface, GUI). Not all figures in this manual show both interfaces. Some figures show either the web UI or the end point main menu. The field and menu names on both interfaces are almost identical.
  • Page 117 The system serial number also appears on the label at the back of the XT Codec Unit. Procedure 1. View system information. From the Avaya XT Series web interface, select Home. From the endpoint's main menu, select Configure > About.

  • Page 118: Viewing The Quality Of Your Call

    3% for audio, 1% for video, and 1% for presentation. • In a point to point call, the link quality indicator level is displayed in the Avaya XT Series user interface top header. If the level is Normal or below, it is also displayed as an alert over the video, when the top header is not visible.

  • Page 119: Resolving Monitor Display Problems

    1. From the endpoint's main menu, select Configure > Quick Setup. 2. Select Next to navigate to the Configure Monitor page. 3. Follow the instructions on the screen to adjust the image. March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
  • Page 120 You may need to optimize the display settings on the Avaya XT Series endpoints. Solution • Check that the Avaya XT Series HD1 and HD2 output are connected to the video source plug on the monitor. If the monitor model has more than one selectable HD video source, use the same one on both.

  • Page 121: Resolving Problems Viewing Computer Content

    Adjustments. Ensure that the Adjustment Mode is set to Menu, Presentation and all other fields are either set to 0 or are set to identical values. This is not applicable if using a 4K monitor. It is supported only for HD1 on the Avaya XT7000 Series.

  • Page 122: Resolving Xt Remote Control Unit Problems

    Low battery power Solution Replace the battery, as described in Avaya XT Series Installation Guide. When the XT Remote Control Unit's battery power is low, an icon appears in the system menus letting you know that you should replace the battery: •...
  • Page 123 Restoring Default User Settings Before you begin If configuring from the endpoint, you must first enable advanced configuration, as described in Deployment Guide for Avaya XT Series. Procedure 1. From the endpoint's main menu, select Configure > Advanced > Utilities > Restore System >...

  • Page 124: Cannot Control With Keyboard And Mouse

    77. 1. Verify that your computer is connected to the network. 2. Verify that your Avaya XT Series is connected to the network by checking that the cables are connected correctly (see Deployment Guide for Avaya XT Series).

  • Page 125: Resolving Video Or Audio Disruptions

    116 Resolving download problems Problem You cannot download the Avaya Room System XT Control installation package. Cause The Yosemite (or higher) operating system does not allow you to download packages obtained from outside of the Apple Mac Applications store.

  • Page 126: Downgrading To Version

    Troubleshooting the Avaya XT Series on page 116 Downgrading to version 8.x Downgrading to earlier releases is not possible for some Avaya XT Series products or in particular conditions. For example, in release 9.0 standard mode, you must disable Verify Signature to downgrade from 9.0 to an 8.3.x or older release because it is not possible to downgrade to 8.x when in...

  • Page 127: Chapter 10: Resources

    Plan for and deploy Avaya Meetings H.323 Partners, Services, Edge Edge and Support personnel Deployment Guide for Avaya XT Plan for and deploy Avaya XT Series Partners, Services, Series and Support personnel Installing and administering Avaya Plan for and deploy Avaya Collaboration...
  • Page 128 Avaya Aura which is installed on servers that you provide. Deploying Avaya Multimedia Install, configure, and administer Avaya Partners, Services, Messaging Multimedia Messaging. and Support personnel Table continues… March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...
  • Page 129 Series Deluxe Camera administrators Avaya XT Series Flex Camera Perform administration tasks for Avaya XT System Series Flex Camera administrators Quick Tips for Avaya XT Series Perform administration tasks for Avaya XT System Series administrators Supporting Reference Guide for Avaya...

  • Page 130: Finding Documents On The Avaya Support Website

    Connect Customers, Partners, Services, and Support personnel Using Using Avaya Meetings Server Understand the features of and use Avaya Customers Unified Portal Meetings Server Unified Portal User Guide for Avaya Meetings Understand the features of and use Avaya Customers H.323 Edge...

  • Page 131: Accessing The Port Matrix Document

    Procedure 1. Go to https://support.avaya.com. 2. Log on to the Avaya website with a valid Avaya user ID and password. 3. On the Avaya Support page, click Support by Product > Documents. 4. In Enter Your Product Here, type the product name, and then select the product from the list of suggested product names.

  • Page 132: Training

    Training The following courses are available on the Avaya Learning website at http://www.avaya- learning.com. After logging in to the website, enter the course code or the course title in the Search field and press Enter or click >...

  • Page 133: Support

    • Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract, you can access the Knowledge Base without extra cost. You must have a login account and a valid Sold-To number.
  • Page 134 4. In Enter Product Name, enter the product, and press Enter. 5. Select the product from the list, and select a release. 6. Click the Technical Solutions tab to see articles. 7. Select relevant articles. March 2021 User Guide for Avaya XT Series Comments on this document? infodev@avaya.com...

This manual is also suitable for:

Xt7000 seriesXt5000 seriesXt4300Xte240Xt7100Xt telepresence

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