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These tools can help IBM service speed up the process of diagnosing problems. The following sections
provide information about the call home tools.
Service advisor
The server comes with the Service Advisor feature that can collect data about the system when the
system detects a fault and sends that data to IBM Service for problem determination. It also includes
the call home feature that automatically calls IBM Service when a problem occurs. The Service Advisor
feature is integrated into the Integrated Management Module (IMM). You will need to setup and
configure the Service Advisor feature before you can use it. For more information about how to setup
and configure the Service Advisor feature, see the Integrated Management Module User's Guide at
www.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5089484&brandind=5000008.
Electronic Service Agent
Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support. You can also choose to
collect data manually. It uses minimal system resources, and can be downloaded from the website.
For more information and to download Electronic Service Agent, go to http://www-01.ibm.com/support/esa/.
Error messages
This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are
generated when a problem is detected.
See Appendix B "UEFI (POST) error codes" on page 639, Appendix A "Integrated Management Module II
(IMM2) error messages" on page 279, and Appendix C "DSA diagnostic test results" on page 663 for
more information.
Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results" on
page 663 for information about testing the server and "Running the DSA Preboot diagnostic programs" on
page 124 for additional information about running DSA Preboot program that is stored in integrated USB
memory on the server. For additional information to help you solve problems, see "Start here" on page 105.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check the light path diagnostics
LEDs (see "Light path diagnostics" on page 111).
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C "DSA diagnostic test results" on page 663.
4. Reinstall the new software or new device.
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Lenovo System x3530 M4 Installation and Service Guide
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Table of Contents
Troubleshooting
