Service Advisor; Electronic Service Agent; Error Messages; Troubleshooting By Symptom - Lenovo System x3630 M4 Installation And Service Manual

Service advisor

The server comes with the Service Advisor feature that can collect data about the system when the system
detects a fault and sends that data to Lenovo Service for problem determination.
It also includes the call home feature that automatically calls Lenovo Service when a problem occurs.
The Service Advisor feature is integrated into the Integrated Management Module (IMM). You will need to
setup and configure the Service Advisor feature before you can use it. For more information about how to
setup and configure the Service Advisor feature, see the Integrated Management Module User's Guide at
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5086346.

Electronic Service Agent

Electronic Service Agent monitors, tracks, and captures system hardware errors and hardware and software
inventory information, and reports serviceable problems directly to Lenovo Support.
You can also choose to collect data manually. It uses minimal system resources, and can be
downloaded from the website. For more information and to download Electronic Service Agent, go to
http://www-01.ibm.com/support/esa/.

Error messages

This section provides the list of error codes and messages for UEFI/POST, IMM2, and DSA that are
generated when a problem is detected.
See Appendix B "UEFI/POST diagnostic codes" on page 831, Appendix A "Integrated management module
II (IMM2) error messages" on page 327, and Appendix C "DSA diagnostic test results" on page 855 for
more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results" on
page 855 for information about testing the server and "Running the DSA Preboot diagnostic programs" on
page 139 for additional information about running DSA Preboot program that is stored in integrated USB
memory on the server. For additional information to help you solve problems, see "Start here" on page 121.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
1. Check the system-error LED on the operator information panel; if it is lit, check the light path diagnostics
LEDs (see "Light path diagnostics" on page 127).
2. Remove the software or device that you just added.
3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for information
about using DSA, see Appendix C "DSA diagnostic test results" on page 855.
4. Reinstall the new software or new device.
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Chapter 4 Troubleshooting
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