Acd Queue Display Settings - NEC SL1100 Programming Manual

SL1100
Level:
SA
(This Program is available for V1.5 or higher)
Description
Program
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Status
41 Display feature. This program allows the Queue Status Display, and causes an alarm to sound, when
the parameters in this program are met.
Input Data
Item
No.
01 Number of Calls in
Queue
02 Queue Status Display
Time
03 Queue Status Display
Interval
04 ACD Call Waiting
Alarm
05 ACD Call Waiting
Alarm Hold Time
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
2-380

41-20 : ACD Queue Display Settings

ACD Group No.
Item Input Data
0 ~ 84
0 = No Display
0 ~ 64800 (seconds)
0 ~ 64800 (seconds)
0 = Disable (Off)
1 = Enable (On)
0 ~ 64800 (seconds)
Program 41 : ACD Setup
01 ~ 02
Description
Set the number of calls that can accumu-
late in the ACD queue before the Queue
Status Display (and optional queue alarm)
occurs.
Set the time the Queue Status display re-
mains on the telephone display.
Determine whether or not an incoming call
to a trunk ring group should follow a priori-
ty assignment. Set the time that refreshes
the Queue Status Alarm time in queue dis-
play and causes the optional queue alarm
to occur on phones active on a call, logged
out, or in wrap-up.
Enable/Disable the queue alarm.
Set the time the Call Waiting Alarm should
sound.
Program 41 : ACD Setup
ISSUE 4.0
Default
0
5 (seconds)
60 (seconds)
0
0