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Configuring One Number Access
Enabling One Number Access
This check box option is available to all extension types, but with
qualifications:
•
It is available to physical extensions only when the Forward to Voice
Mail option is selected.
•
It is not available when Forward to IVR or Forward to Extension is
selected.
Configuring One Number Access
One Number Access (ONA) allows you to identify specified callers to be
connected to the user without having to dial more than one number. The
system searches for the caller and, if a match is found, searches for the user
through specified forwarding numbers and connects the call if possible. If
the system is unable to connect the call, it is sent to the extension user's
voice mail.
Note:
Options on the tab are disabled unless One Number Access has
been enabled as a No Answer option on the Answering tab of
Extension Configuration.
Figure 11. Enable One Number Access, Answering tab
Also, if the Enable Do Not Disturb option is selected in the
Answering tab, the call is forwarded to voice mail regardless of
ONA settings.
14-36 AltiContact Manager Administration Manual
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Troubleshooting
