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4.
In the Audio Peripheral Configuration window, check the Enable
Callers on Hold or In Queue to Listen to Music or Recorded
Announcement check box and use the drop-down list to select the 30-
Port IP board.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue:
1.
Select the Play Prompt Before... checkbox.
2.
Use the drop-down list to select the prompt number you want to use for
the greeting message. (Creating prompts is discussed in previous
sections.)
To play an update prompt every thirty seconds:
1.
Select the Play Update Prompt ... checkbox.
2.
Use the drop-down list to select the prompt number you want to use for
the greeting message.
Configuring Overhead Paging
To configure overhead paging:
1.
Connect overhead paging equipment to a Quantum board audio out
jack.
2.
Access the Audio Peripheral Configuration window and select Enable
Overhead Paging.
3.
Use the drop-down list to select the Quantum board to which the
overhead paging is attached.
AltiWare OE System Installation & Administration Manual
Additional Setup
15-3
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Table of Contents
Troubleshooting
