Appendix H: Product Service Bulletins; H.1 General Information; Okidata's Web Site; Faxable Facts - Oki OKIOFFICE44 Service Manual

Appendix H: Product Service Bulletins

H.1 General Information
OKIDATA's Product Service Bulletins contain technical information obtained after product release.
Firmware updates, part number changes, and procedural changes are some of the subjects covered by
these bulletins.
The Product Service Bulletins are distributed via OKIDATA's Web Site, Faxable Facts, and OKILINK II.
Use this section to store any hardcopy Product Service Bulletin information you may obtain from these
sources.

OKIDATA's Web Site

OKIDATA's Web Site provides easy access to OKIDATA's product and service information. The
Business Partner Exchange (BPX) provides Dealer-Only information to OKIDATA's sales and service
providers. The information covers ALL OKIDATA products, and is constantly updated.
OKIDATA's Web Site address is: www.okidata.com

Faxable Facts

OKIDATA's Faxable Facts is an automated fax document retrieval system. It is maintained by
OKIDATA's Customer Service and Support Group. A wide variety of information is available through
Faxable Facts. It is frequently updated.
You must use a touch-tone telephone to contact Faxable Facts, and have your fax number ready when you
call. An automated attendant will prompt you through the steps in using Faxable Facts.
The contact number for Faxable Facts is: 1-800-654-6651.

OKILINK II

OKILINK II is OKIDATA's Bulletin Board Service. This service is available to all OKIDATA Certified
Service Technicians. OKILINK II provides additional troubleshooting and service information. Techni-
cians can download files, ask questions of OKIDATA's technical support personnel, and participate in
round table discussions about OKIDATA products and services. Product Service Bulletins, Recom-
mended Spare Parts Lists, Printer Drivers, Product Specifications, and Service Training Information are
also available.
System Requirements for OKILINK II are listed below.
Asynchronous Communications Software set to:
Asynchronous Modem
IBM Graphics/ANSI Terminal Emulation
The dial in number for OKILINK II is 1-800-283-5474.
Product Service Bulletins
8 Data Bits
No Parity
1 Stop Bit
up to 9600 BPS w/error correction (MNP/V.42bis)
H - 1 OKIOFFICE 44
Service Manual, P/N 59276801