If You Have Problems - Avaya CS 1000 Fundamentals

If you have problems

If you have problems with your SIP DECT system, first review
The Troubleshooting section lists and describes the settings you can check to resolve some
common configuration problems. If you cannot resolve the issue, collect the necessary
information including a system survey, system archive, and network traces. Describe the issue
and contact Avaya support.
System survey
Complete a system survey for your SIP DECT configuration. Provide the information outlined
in the following sections to describe your hardware, IP addresses, software version,
configuration, and numbering plan. If you have problems with your SIP DECT system, send
your completed system survey with the system archive to Avaya support.
SIP DECT Fundamentals
For more information, see
• For SIP Line Gateway:
- ensure the SIP DECT handset is registered to the SIP Line Gateway.
To do so, issue the following command from the SIP Line Gateway CLI:
>slgSetShowAll
. A list of the SIP Lines currently registered on this SIP Line Gateway
appears.
• For Call Server:
- ensure that SIP LINE is configured with the following values:
SIP Line domain = SIP DECT domain
user agent prefix is entered
SIP port = SIP Proxy port, configured in IP DECT Configurator
- ensure that UEXT is configured with the following values:
node id = sip line gateway node ID
sipu = SIP DECT user DN scpw = password is entered according to
settings in SIP DECT
key 1 hot u = <user agent prefix> + <DN>
Configuring SIP Settings
Troubleshooting
If you have problems
on page 96
on page 169.
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