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5 RSF testing
Perform a Report a Problem.
1. Open Task List from the Views area
2. Open Service from the Task List Work
Area
3. Open Groups from the Views area
4. Drag and drop the Defined CPC's from the
Groups Work Area onto Report a
Problem in the Service area.
5. Select Test automatic problem reporting
from the list of problem types.
In the problem Description area enter the
following.
XXRSFInstall
IBMCE Txxx Bxxx and your name
Note: Where Txxx = your territory and
Bxxx = your branch office.
Support Center Please Close this
problem, testing connection only.
6. Select Request Service
7. Select OK
8. Wait approximately 5 minutes for a
message to appear stating Service
Authorization Complete.
If the above mentioned condition isn't meet contact
your next leave of support. CE INSTALLATION IS
COMPLETE.
Note: If you do not have the proper
telecommunications equipment defined to send the
service data to the IBM* service support system or
if the customer does not authorize you to use this
facility, CE INSTALLATION IS COMPLETE.
Chapter 6. Completing the Installation
6-77
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