Table of Contents
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About this guide
Using the CallPilot Administrator's Guide
The CallPilot Administrator's Guide NTP NN44200-601 provides valuable information for
monitoring system performance. The CallPilot Administrator's Guide describes how to
• view and filter server events
• monitor the CallPilot server performance, disk space, and database
• monitor and manage CallPilot channels
• troubleshoot CallPilot call service and system operation problems
Using the CallPilot Troubleshooting Guide
The CallPilot Troubleshooting Guide NN44200-700 describes symptoms that can appear on
all CallPilot server platforms, and how to resolve them.
Use the CallPilot Troubleshooting Guide to resolve the following types of problems:
• server boot cycle failures
• peripheral device problems
• monitor display problems
• server-to-network connection problems
• remote access connection problems
• CallPilot application problems
Replacing hardware components
This guide describes how to replace or install hardware components as follows.
The 202i server (in the event of a complete
system failure)
The hard drive
The software feature key (dongle)
12
Avaya CallPilot 202i Server Maintenance and Diagnostics
To replace or install
See
Replacing the server
on page 81
Replacing the hard drive
Replacing the software feature key
page 86
on page 82
on
December 2010
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Table of Contents
Troubleshooting
