Mitsubishi MELSEC-Q Series User Manual page 661

WARRANTY
Please confirm the following product warranty details before starting use.
1.
Gratis Warranty Term and Gratis Warranty Range
If any faults or defects (hereinafter "Failure") found to be the responsibility of Mitsubishi occurs during use of the product within the
gratis warranty term, the product shall be repaired at no cost via the dealer or Mitsubishi Service Company.
Note that if repairs are required at a site overseas, on a detached island or remote place, expenses to dispatch an engineer shall
be charged for.
[Gratis Warranty Term]
The gratis warranty term of the product shall be for one year after the date of purchase or delivery to a designated place.
Note that after manufacture and shipment from Mitsubishi, the maximum distribution period shall be six (6) months, and the
longest gratis warranty term after manufacturing shall be eighteen (18) months. The gratis warranty term of repair parts shall not
exceed the gratis warranty term before repairs.
[Gratis Warranty Range]
(1) The range shall be limited to normal use within the usage state, usage methods and usage environment, etc., which follow
the conditions and precautions, etc., given in the instruction manual, user's manual and caution labels on the product.
(2) Even within the gratis warranty term, repairs shall be charged for in the following cases.
1. Failure occurring from inappropriate storage or handling, carelessness or negligence by the user. Failure caused by the
user's hardware or software design.
2. Failure caused by unapproved modifications, etc., to the product by the user.
3. When the Mitsubishi product is assembled into a user's device, Failure that could have been avoided if functions or
structures, judged as necessary in the legal safety measures the user's device is subject to or as necessary by industry
standards, had been provided.
4. Failure that could have been avoided if consumable parts (battery, backlight, fuse, etc.) designated in the instruction
manual had been correctly serviced or replaced.
5. Failure caused by external irresistible forces such as fires or abnormal voltages, and Failure caused by force majeure
such as earthquakes, lightning, wind and water damage.
6. Failure caused by reasons unpredictable by scientific technology standards at time of shipment from Mitsubishi.
7. Any other failure found not to be the responsibility of Mitsubishi or the user.
2.
Onerous repair term after discontinuation of production
(1) Mitsubishi shall accept onerous product repairs for seven (7) years after production of the product is discontinued.
Discontinuation of production shall be notified with Mitsubishi Technical Bulletins, etc.
(2) Product supply (including repair parts) is not possible after production is discontinued.
3.
Overseas service
Overseas, repairs shall be accepted by Mitsubishi's local overseas FA Center. Note that the repair conditions at each FA Center
may differ.
4.
Exclusion of chance loss and secondary loss from warranty liability
Regardless of the gratis warranty term, Mitsubishi shall not be liable for compensation to damages caused by any cause found not
to be the responsibility of Mitsubishi, chance losses, lost profits incurred to the user by Failures of Mitsubishi products, damages
and secondary damages caused from special reasons regardless of Mitsubishi's expectations, compensation for accidents, and
compensation for damages to products other than Mitsubishi products and other duties.
5.
Changes in product specifications
The specifications given in the catalogs, manuals or technical documents are subject to change without prior notice.
6.
Product application
(1) In using the C Controller system, the usage conditions shall be that the application will not lead to a major accident even if any
problem or fault should occur in the C Controller system, and that backup and fail-safe functions are systematically provided
outside of the device for any problem or fault.
(2) The C Controller system has been designed and manufactured for applications in general industries, etc. Thus, applications in
which the public could be affected such as in nuclear power plants and other power plants operated by respective power
companies, and applications in which a special quality assurance system is required, such as for Railway companies or Public
service purposes shall be excluded from the C Controller system applications.
In addition, applications in which human life or property that could be greatly affected, such as in aircraft, medical applications,
incineration and fuel devices, manned transportation, equipment for recreation and amusement, and safety devices, shall also
be excluded from the C Controller system range of applications.
However, in certain cases, some applications may be possible, providing the user consults their local Mitsubishi representative
outlining the special requirements of the project, and providing that all parties concerned agree to the special circumstances,
solely at the users discretion.