Juniper MX960 Hardware Manual page 558

MX960 3D Universal Edge Router Hardware Guide
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528
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
http://www.juniper.net/support/
1-408-745-9500 (from outside the United States).
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
Contacting Customer Support on page 505
Guidelines for Packing Hardware Components for Shipment on page 524
or at 1-888-314-JTAC (within the United States) or
Copyright © 2017, Juniper Networks, Inc.