iDect FC6A series User Manual page 448

13: T
ROUBLESHOOTING
Troubleshooting Diagram 17
WindLDR does not communicate
with PLC via USB.
Is a communication
error displayed when monitoring is
started on WindLDR?
NO
Is "IDEC PLC USB
Port (COMx)" listed in Device
Manager on the PC?*
YES
Is error message
"Unable to open the COM"
displayed when WindLDR starts
monitoring?
NO
Restart the computer and try again.
Is the problem solved?
NO
Replace the USB cable and try again.
Is the problem solved?
NO
Call IDEC for assistance.
13-22
Carry out steps 1 and 2 below and try again.
Step 1: Check the cabling
Disconnect and reconnect the USB cable connecting
the computer and the FC6A Series MicroSmart.
If the computer and the FC6A Series MicroSmart are
connected via a USB hub, connect the computer and
YES
the FC6A Series MicroSmart directly using a single
USB cable.
Step 2: Check communication settings
Open the Communication Settings dialog box in
WindLDR. Click the USB tab, and then clear the Use
HGxGUSB Pass-Through check box.
The USB port of the connected FC6A Series
NO
MicroSmart is not recognized.
Install or update the driver, and then try
again.
Terminate the Pass-Through Tool, WindO/I-
YES
NV2, and other applications that may use
COM port, and then try again.
*You can check this in Device Manager.
For details, see "Checking the USB Driver"
on page 13-24.
YES
YES
FC6A S M S A
ERIES ICRO MART LL
- -O T U ' M
IN NE YPE SER S ANUAL
END
FC9Y-B1722