Toshiba Stratagy 4 Installation And Maintenance Manual page 221

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL SEPTEMBER 1994
4.3 HOLIDAY GREETINGS - DIFFERENT DAY 3. Plays User ID 991's greeting 5 (Thanksgiving
EACH YEAR
greeting).
Certain holidays, such as Thanksgiving and Labor Day,
occur on same different days each year.
To inform callers that your offices are closed for the
holiday, you can record a greeting that plays only on the
holiday.
4.3.1 THE ASSUMPTIONS
For this example, the User ID 990 (company greeting)
assumptions are:
To guarantee that Stratagy will program the holiday
schedule after the open greeting schedule, the holiday
schedule starting time was scheduled one minute after
the regular open greeting schedule.
To program holidays that occur on different days each
year, define the Frequency of Change fields as 11
months and 29 days, restricted to the appropriate Days
of the Week.
greeting 1 plays: "Thank you for calling..."
User ID 990 chains to User ID 991
The User ID 991 (caller instructions) assumptions are:
Thanksgiving greeting: greeting 5
start greeting time: 8:01 a.m.
days greeting plays: Thursday
4.3.2 THE PROGRAMMING
Scheduling the Thanksgiving greeting includes defining
the Auto record and recording the greeting for User ID
991.
4.4 EXTENSION CHANGE
With Stratagy, you can program a different phone
number for a user for a particular day of the week, time of
day, etc. You can use the Auto record's Extension field to
define the different phone number. Normally, Stratagy
processes calls to the Users Menu Extension field. When
the scheduled event occurs, Stratagy processes the calls
using the Auto record's Extension field.
For this example, assume that an employee works in a
different office on Fridays than he does on Monday
through Thursday.
Define the Auto record as follows:
Enable: YES
Change On (date): 11/24/94
Change At (time): 08:Ol (8:07 a.m.)
Every Month(s): 11
Every Day(s): 29
Every Hour(s): 0
Every Minute(s): 0
Restricted To (MTWTFSS): NNNYNNN
Extension: (leave blank)
Rings: (leave blank)
Do Not Disturb: ON
Call Screening: OFF
Greeting: 5
4.4.1 THE ASSUMPTIONS
The assumptions are:
user's extension (User ID): 6340
Friday's office phone number: 3700
4.4.2 THE PROGRAMMING
Define the Auto record as follows:
Enable: YES
Access User Mode via telephone. Record:
greeting 5: "Our offices are closed today so that we
can celebrate Thanksgiving with our families.
Please call back during regular business hours."
4.3.3 HOW IT WORKS
Every year on Thanksgiving, if a caller accesses User ID
990 (company greeting) after 8:01 a.m., Stratagy:
1.
Plays User ID 990's greeting 1 (company
greeting).
2. Follows the User ID 990 chain to User ID 991
(caller instructions).
Change On (date): 08/09/94 (current date)
Change At (time): 08:OO (8:OO am.)
Every Month(s):0
Every Day(s): 7
Every Hour(s): 0
Every Minute(s): 0
Restricted To (MTWTFSS): NNNNYNN
Extension: 3700
Rings: (leave blank)
Do Not Disturb: ON
Call Screening: OFF
Greeting: (leave blank)
4.4.3 HOW IT WORKS '
Every Friday after 8:00 a.m., if a caller access User ID
6340, Stratagy directs the call to extension 3700.
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