Toshiba Stratagy 4 Installation And Maintenance Manual page 213

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
digit to hear the instructions in a different language.
When the caller enters the digit, Stratagy accesses
another User ID that contains the instructions in the
proper language.
In order to have callers always remain accessing the
proper language Instruction User ID, you can program
Stratagy to perform the following:
1. If an French is selected, remember the language
selected.
2. Before playing the default Instruction User ID
(991), determine which language Instruction User
ID should play.
2.6.1 THE ASSUMPTIONS
The assumptions are:
The foreign language is French, and the French
system prompts are in a file called FRENCH.IDX in
the C:\STRATAGY directory.
User ID 990: Greeting User ID (default); English and
contains the choice to select French
User ID 991: default Instruction User ID (English)
User ID 980: assigns French as the language
selected
User ID 981: French Instruction User ID
User ID 992: determines which language Instruction
User ID should play
2.6.2 THE PROGRAMMING
For Greeting User ID 990:
Define the Users record to contain:
Illlenu 1: 980 (if the caller selects 1, Stratagy
transfers him to User ID 980)
Done chain: 991 (default)
Access User Mode via Telephone. Record:
greeting 1: "Thank you for calling our company.
For English please stay on the line. [In
French] "For French, please press 1 now."
For Instruction User ID 991, access User Mode via
telephone. Record:
greeting 7: "To reach the person you are calling,
enter his extension. For information..."
For User ID 980, define the Users record to contain:
Extension: @ L(FRENCH)
=(%Sl ,"FRENCH")G(981)
The Extension field breaks down as follows:
@ Suppress normal process.
L(FRENCH) Switch the system prompts to the
file FRENCH.IDX in the
C:\STRATAGY directory.
=(%Sl, Assign %Sl the value of
"FRENCH") "FRENCH".
G(981) Go to User ID 981.
E/l.
For Greeting User ID 981, access User Mode via
Telephone. Record:
greeting I: [In French] "To reach the person you care
calling, enter his extension. For information..."
For User ID 992, Define the Users record to contain:
Extension: @I(%Si ,=,"FRENCH",981)G(991)
The Extension field breaks down as follows:
@ Suppress normal process.
I(%Sl ,=,"FREN If
Sl equals "FRENCH", go to User
CH",
ID 981.
981)
I ~~~
Gf991) 1 Go
to User ID 991.
I
2.6.3 HOW IT WORKS
The customization controls Stratagy's standard
processing by keeping the caller connected to the correct
language Instruction User ID. This works because
whenever a new call is answered, Stratagy initializes the
%S tokens to "'I (empty string). Therefore, if the caller
never presses 1 for French, the %Sl is never set to the
value "FRENCH" and control continues automatically
from User ID 991 to User ID 992.
Figure B-i diagrams how switching and maintaining
languages works for this example. When Stratagy
answers the call, Greeting User ID 990 plays and offers
the caller the choice of selecting French.
If the caller does not select French:
E Stratagy processes User ID 992 which determines
that French is not being used (%Sl does not have
the value "FRENCH").
n Stratagy plays the English Instruction User ID 991.
If the caller selects French:
n
n
n
Stratagy processes User ID 980, which assigns
%Sl the value "FRENCH".
Stratagy plays the French Instruction User ID 981.
Stratagy determines if the User ID is valid.
If valid, Stratagy follows the User ID's Done chain.
If invalid, Stratagy processes User ID 992 which
determines that French is being used (%Sl has
the value "FRENCH"). Stratagy then processes the
French Instruction User ID 981.
E-5