Toshiba Stratagy 4 Installation And Maintenance Manual page 162

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
CHAPTER 5
SPECIAL GREETING USER ID
MAILBOXES
1 INTRODUCTION
Stratagy contains four special greeting User ID
mailboxes. These are:
Company greeting - The salutation that lets the caller
know which company he called. Default is User ID
990.
Caller instructions - Give the caller options for reaching
departments or information. Default is User ID 991.
Employee directory instructions - The caller enters
the first few letters of the name of the person he
wants to contact. Stratagy plays the corresponding
User ID's "name and extension" recording. Default is
User ID 411.
Operator mailbox greeting - For an after hours caller
who is unable to direct his own call
the extension of the person he
Default is User ID 0.
When initially setting up the system,
define each of the special greeting
includes:
n Recording the greetings
w Customizing the User ID mailbox
Auto Menu to schedule greetings)
or does not know
wants to reach.
you will need to
mailboxes. This
(e.g., using the
You can modify these greetings and customizations as
needed.
This chapter discusses:
H Recording mailbox greetings
H Initial greeting mailboxes (company greeting and
caller instructions)
n Employee directory instructions
n Operator mailbox greeting
Use the forms in Appendix A as an aid in defining each of
the special greeting mailboxes. For detailed information
about customization, see Chapter 4. For customization
examples, see Appendix B.
2 RECORDING MAILBOX
GREETINGS
The step-by-step procedure for recording greetings is as
follows. See the User Guide for details.
1.
2.
3.
4.
5.
6.
Access the User ID mailbox from your telephone.
a. Call Stratagy by dialing its extension.
b. After Stratagy answers, press * to enter User
mode.
c. Enter the User ID mailbox number:
user id + #
d. Enter the security code:
security code + #
The User Main Menu plays. Press 2 (Change your
greeting).
The Select Greeting Menu plays. Press the
greeting number.
The Record Greeting Menu plays. Press 2 to
record your greeting.
Record the greeting. As soon as you finish, press # .
The Record Greeting Menu plays. Press 1 to
review the recording.
To re-record the greeting, press 2 (step 4 above).
To save the greeting recording, press 9. Press 9
again to return to the Select Greeting Menu. You
can record another greeting or return to the User
Main Menu.
3 THE INITIAL GREETING
MAILBOXES
The initial greeting mailboxes are the company greeting
and caller instructions. Stratagy ships with these defined
as User ID 990 and User ID 991, respectively.
When a caller first reaches Stratagy, Stratagy plays the
company greeting. Typically this is a salutation which lets
the caller know which company he has called. For
example,
"Thank you for calling.. ."
By default, Stratagy then plays the caller instructions. In
addition, Stratagy plays the caller instructions whenever
it has nowhere else defined to continue processing.
Typically, caller instructions give the caller options for
reaching departments or information. For example:
"To reach the person you are calling, enter their
extension number. To reach the operator, press 0
or stay on the line."
You can schedule different initial greetings to play
different times of the day, different days of the week, or
even a specific day of the year.
For details about how Stratagy processes incoming calls,
see Chapter 2, "How Stratagy Operates." If you need to
change the initial greeting *defaults for specific channel
ports, use the Stratagy Configuration Utility. See Chapter
3, "Configuring and Backing Up Stratagy" in the
Installation section for details.
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