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STRATAGY
4/6/24
AUGUST
1994
CHAPTER
3
SYSTEM DEFINITIONS
AND
APPLICATIONS
,
This chapter contains a list of terms that are commonly
used when discussing the Stratagy system. The second
part of the chapter describes some basic and advanced
applications
which
can be created
using
Stratagy.
Chapter
4 includes
a brief description
of all Stratagy
features.
Refer to the Strategy
Feature
Description
AYanualfor feature details.
SYSTEM DEFINITIONS
PBIUPhone
System
-
The Stratagy system integrates
with most business
telephone
systems:
Private Branch
Exchange
(PBX), Centrex
(usually
used to refer to a
Central
Office
located
exchange),
and hybrid
key
systems.
For convenience,
the terms "phone system" or
"PBX" refer to the telephone
systems
to which
the
Stratagy system connects.
Integration
Dual Integration
Normally,
all of a Stratagy
system's
ports will be
attached
to a single telephone
system.
But it is
possible
to configure
both the Stratagy
6 and the
Stratagy 24 systems on a per-port basis to work with
two different
telephone
systems
simultaneously.
Because
the system
can operate
with different
telephone
systems simultaneously,
it is appropriate
for use in offices
where,
possibly,
two different
companies,
with two different phone systems, would
like to share
the costs and benefits
of a single
Stratagy system.
lnband Integration
Many telephone
systems
(PBXs) can be configured
to provide information
to the Stratagy system about
an incoming
call by preceding
it with one or more
DTMF digits. These
DTMF strings
are known
as
lnband Integration
or lnband Signaling. The Stratagy
system
can be configured
to receive and interpret
these
DTMF
strings.
With this information,
the
Stratagy system may answer the call with a company
greeting, direct the call to begin recording a message
for a user who is unavailable,
etc.
SMDI/RS-232
Integration
SMDI integration
is available on both Stratagy 6 and
Stratagy 24 systems.
SMDI is an industry standard
method
of integrating
a PBX with Voice Mail and
other peripheral
systems.
This interconnection
is
made via RS-232 data connections
dependent
upon
the
PBX capabilities.
Data
is passed
in both
directions:
the PBX informs the auto attendant/voice
mail system about each incoming call, and the voice
mail system can send instructions to the PBX to turn
message waiting lights on or off, as appropriate.
User and User ID -
The subscriber
of a mailbox. May
also be called subscriber and mailbox user. The User ID
indicates the number (0 to 99,999,999)
for that user.
Mailbox
-
Mailboxes
are a central
element
of the
Stratagy
system.
Messages,
greetings,
and other
information
are recorded,
stored,
and activated
in a
mailbox. Each extension receiving messages
is assigned
a mailbox. The mailbox number
represents
the digits a
caller enters, usually the same as the extension number.
Not all mailboxes
have associated
extensions.
Some
don't even receive messages
such as company
greeting
mailboxes,
and information
mailboxes.
Extensions
-
Extensions
are telephones
connected
to
the
telephone
system.
In the
Stratagy
system's
configuration,
extension
is also used to mean the digits
that
the system
dials.
These
digits
are usually
an
extension
number,
but they may be any sequence
that
can be dialed
on the PBX. This includes
speed
dial
numbers
or access
digits, such as 9, used to access
outgoing lines for calls.
Ports - The Stratagy system is connected
to the phone
system
as a series
of DTMF tone dialing
single-line
extensions
(2500-type
sets).
The number
of ports
configured
determines
the maximum
number of calls the
Stratagy system can handle simultaneously.
Company
Greetings
-
The Company
Greeting
is the
announcement
callers hear after the Stratagy
system
answers.
A simple version is provided
with the system:
"Thank
you for calling.
Please
stay on the line for
assistance,
or if you know the extension
you wish to
reach, please dial it now." A new company
greeting can
be recorded to replace the default greeting. The greeting
can be specific to a group of ports.
Different
greetings
can also be used during
different
times of day, different days of the week, and for holidays.
BASIC APPLICATIONS
This
section
describes
the three
basic
Stratagy
applications:
Automated
Attendant,
Telephone
Answering,
and Voice Messaging.
AUTOMATED
ATTENDANT
Stratagy's automated
attehdant
application
can be set up
to solve various answering
requirements.
n Answer
company
lines:
Callers don't have to wait
when the operator
is busy with other calls. Company
3-l
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