Toshiba Stratagy 4 Installation And Maintenance Manual page 113

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
CHAPTER
2
User ID 0: operator
User ID 411: directorv information
-
HOW STRATAGY OPERATES
User ID 990: company greeting
User ID 991: instructions
User ID 994: fax tone detect
User ID 995: future deliverv
1 INTRODUCTION
Stratagy connects to standard analog extensions on your
telephone system. To your telephone system, Stratagy
looks like several ordinary telephones, not special digital
or "fancy" telephone sets. As a result, Stratagy waits for
its "telephone" or port to ring, with incoming calls directed
to Stratagy by your telephone system. Until a call comes
to Stratagy, your telephone system controls it. Once a
call rings on a Stratagy port, Stratagy answers and then
performs the actions it is programmed to perform.
Stratagy's design revolves around User ID mailboxes.
How a User ID has been customized (see Chapter 4 for
details) determines what a caller hears and is able to do.
For example, if User ID 990 contains the initial company
greeting, a caller accessing User ID 990 hears the
greeting recorded as the greeting for User ID 990.
Call processing control in Stratagy involves User IDS,
chains, groups, menus, and a token programming
language. Using these control structures, you can define
virtually any call handling method.
User ID 996: guest defaults
User ID 997: defaults box
User ID 998: direct message
User ID 999: System Administrator User ID
In addition, the following User ID provide templates for
fax functions:
User ID 7000 - 7014
3 CALL PROCESSING CONTROL
Call processing control in Stratagy goes beyond the
definition of unique User IDS. Stratagy provides four
additional structures: chains, groups, menus, and a token
programming language. These control structures allow
for more complex control, enabling you to define virtually
any call handling method.
Chains - Chains are how you tell Stratagy when one of
three conditions apply: Done, RNA (Ring No
Answer), or Busy.
This chapter discusses:
n Unique User IDS
n Call processing control
n Types of User ID mailboxes
Done - The Done chain instructs Stratagy where to
send a caller who remains on the line after
leaving a message or after listening to an
announcement only mailbox.
n How Stratagy processes movement between User
IDS
n How Stratagy processes User ID mailboxes
2 UNIQUE USER IDS
Ring No Answer (RNA) - The Ring No Answer chain
instructs Stratagy where to send a caller when
there is a Ring No Answer at this User ID's
extension.
Busy - The Busy chain instructs Stratagy where to
send a caller when this User ID's extension is
Busy.
All of Stratagy's User IDS are stored in a flatfile database.
As a result, every User ID in Stratagy must be unique;
Groups - Groups control which User IDS a call may
you cannot have two User IDS with the same number.
access. Each User ID mailbox user may be a
member of ULJ to four qrouos. To be able to access
Whenever a caller enters a User ID, Stratagy always
another User ID, the caller User ID must share at
accesses the same User ID. The exception is single-digit
least one group number with the currently accessed
menus. If you define a single-digit menu key (0 - 9),
User ID.
Stratagy processes the Use; ID given for the menu key
rather than the User ID with the single digit number. For
Menus - Menus define the destination a caller will be
example, if a caller were in User ID 100 and User ID 100
sent when he presses one of ten possible single-digit
had a single-digit key 0 mapped to User ID 222, then by
menu options while listening to the greeting of this
pressing 0 the caller would be sent to User ID 222 rather
mailbox. Menus can accommodate an unlimited
than to the operator defined by User ID 0.
number of special applications.
Stratagy comes with several reserved User IDS. Only Token Programming Language - StratagY's
User ID 999 cannot be assigned to another User ID
programming language gives versatility to obtain
number:
other features, such as fax on demand, message
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