Toshiba Stratagy 4 Installation And Maintenance Manual page 92

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
8.3 DEFINING SYSTEM INTEGRATION
PATTERNS
If your telephone system supports integration, this
selection controls the definition of its integration. You
need to perform this step only to refine, verify, or modify
the integration of the Stratagy system with your
telephone system.
See Figure 5-10 for a sample System Integration
Patterns Screen. For a listing of the System Integration
Patterns parameters and definitions, see Table 5-4.
Some of the pre-defined telephone system dial codes
already contain integration information, while others are
configurable. If there are no integration definitions and
you know that your telephone system supports inband
DTMF integration, use the Integration Helper program to
assist you in defining the integration patterns.
8.3.1 DEFINING THE SYSTEM INTEGRATION
PATTERNS FIELDS
Define the following:
1. Integration Timeout by l/IO. Refer to Table 5-4.
2. The remaining fields. These fields define the
integration strings that Stratagy should match. If
there are no integration definitions and you know
that your telephone system supports inband DTMF
integration, use the Integration Helper. Otherwise,
proceed to "Defining the Integration Strings
Stratagy Matches."
NOTE:
Use the Integration Helper only when initially
configuring non-Toshiba telephone systems.
8.3.2 PREPARING TO USE THE INTEGRATION HELPER
Before running the Integration Helper, verify that you
have:
n Enabled your telephone system for "voice mail"
integration
n
Programmed a test extension for call coverage, or call
forwarding, to Stratagy
n Made available another extension for placing test
calls
8.3.3 USING THE INTEGRATION HELPER
Start the Integration Helper. From the System Integration
Patterns Screen, press Fl.
Next, make a series of test calls. The idea is to place
sample calls that generate integration information that
the Integration Helper can capture. The screen displays:
Waiting for a call on any port...
To abort press ESC
Place test calls of the following types:
1. Available extension calling test extension for RING
NO ANSWER.
Place a test call by calling from the available
extension to your test extension.
After a Ring No Answer condition occurs, the
call should forward to Stratagy's Integration
Helper, which will answer the call and capture
the digits it hears played by the telephone
system.
After the Integration Helper has captured the
digits, press R for Ring No Answer.
2. Available extension calling test extension while
test extension is BUSY.
Verify that the test extension has been call
forwarded BUSY to the Stratagy ports.
Make the test extension busy.
From the available extension, call the test
extension which should forward to the
Integration Helper immediately.
After the Integration Helper has captured the
digits (if any), press B for BUSY.
3. Test extension calling directly to Stratagy.
H From the test extension, call Stratagy.
1 After the Integration Helper has captured the
digits (if any), press D for DIRECT call.
NOTE:
Some telephone systems use different codes
depending upon whether the call to Stratagy was
made by dialing an extension or by pressing a
message light. Run both tests if you suspect this
to be true of your telephone system.
4. Available extension using CO line to call in and
ring test extension for RING NO ANSWER.
From the available extension, select an outside
CO line and call in to where you are installing
Stratagy.
When the Receptionist answers, ask him to
transfer you (unsupervised, or blind) to the test
extension, which should forward to Stratagy
after some rings.
After the Integration Helper has captured the
digits, press R for RING NO ANSWER.
5. Available extension using CO line to call in while
test extension is BUSY.
n Make the test extension busy.
n From the available extension, select an outside
CO line and call the company where you are
located.
5-31