Toshiba PX30 - A Series User Manual
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Toshiba PX30 - A Series User Manual

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PX30 - A Series
User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 95
At this Web site, you will find answers
in this guide.
"If Something Goes Wrong" on
GMAD00357010
06/13

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Summary of Contents for Toshiba PX30 - A Series

  • Page 1 PX30 - A Series User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
  • Page 4 Contact Toshiba’s Support Website at support.toshiba.com. ® Bluetooth Wireless Technology Interoperability ® Bluetooth Cards from TOSHIBA are designed to be interoperable Bluetooth with any product with wireless technology that is based on Frequency Hopping Spread Spectrum (FHSS) radio technology, and is compliant to: ❖...

  • Page 5: Bluetooth Wireless Technology And Your Health

    Wireless Interoperability The TOSHIBA Wireless LAN Mini PCI Card products are designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) radio technology, and is compliant to: ❖...

  • Page 6: Regulatory Information

    Regulatory Information The TOSHIBA Wireless LAN Mini PCI Card must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product.

  • Page 7: Regulatory Statements

    You could damage the drive. You would also be exposed to laser light or other safety hazards, resulting in serious injury. Always contact an authorized Toshiba service provider, if any repair or adjustment is required. Location of the Required Label (Sample shown below.
  • Page 8 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s Web site www.hc-sc.gc.ca/rpb.
  • Page 9 Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 10 Atheros is a registered trademark of Atheros Communications, Inc. Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners.
  • Page 11 Computer Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 12: Table Of Contents

    Connecting to a power source ......25 Using the computer for the first time ....27 Turning on the power ........28 Initial setup............. 28 Setting up your software........ 28 Registering your computer with Toshiba ..... 29 To Shut down your computer ......29...
  • Page 13 Contents To Restart your computer........30 To place your computer in Sleep mode....31 Adding optional external devices......31 Recovering the Internal Storage Drive ....32 Creating recovery media........ 33 Restoring from recovery media...... 35 Refresh your PC (with user’s data) ....37 Reset your PC ..........
  • Page 14 Playing optical media........58 Recording optical media ........ 58 Removing a disc with the computer on ..59 Removing a disc with the computer off ..60 Toshiba’s online resources ........60 Chapter 3: Computing..........61 Toshiba’s energy-saver design......61 Power management........61 Charging the RTC battery ........
  • Page 15 Enabling/Disabling USB Sleep and Charge............89 Power supply mode settings ......90 Sleep and Music ..........90 TOSHIBA function key ......... 92 Recovery Media Creator ........93 Service Station............. 93 TOSHIBA Application Installer ......94 Chapter 6: If Something Goes Wrong.....95 Problems that are easy to fix .......
  • Page 16 Contents If you need further assistance......118 Contacting Toshiba........118 Other Toshiba Internet Web sites ...... 118 Toshiba’s worldwide offices ......119 Appendix A: TOSHIBA Function Keys ....120 Functions ............120 Help file ............121 Display brightness ........121 Internet and Media Control buttons.....

  • Page 17: Introduction

    You can wake the computer from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve computer energy.
  • Page 18 Directive 2002/95/EC, Restriction of the use of certain Hazardous Substances in electrical and electronic equipment (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers’...

  • Page 19: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 20: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 21: Your Computer's Features And Specifications

    To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 22: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your computer effectively, summarizes how to connect components, and explains what to do the first time you use your computer. Please read the safety instruction information on the Quick Start document (that shipped with your computer) carefully and make sure you fully understand the instructions before you attempt to use your computer in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 23: Precautions

    Getting Started ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters. ❖ Extreme heat, cold, or humidity. ❖ Liquids and corrosive chemicals. Precautions Your computer is designed to provide optimum safety and ease of use.

  • Page 24: Important Information On Your Computer's Cooling Fan

    Getting Started Handle discs carefully. Avoid touching the surface of the disc. Grasp it by its center hole and edge. If you handle the disc incorrectly, you could damage the disc and possibly lose data. ❖ Scan all new files for viruses. This precaution is especially important for files you receive via email or download from the Internet.

  • Page 25: Setting Up Your Computer

    Getting Started Setting up your computer Setting up your computer TECHNICAL NOTE: You must complete all setup steps up to and including “Setting up your software” on page 28 before adding external or internal components to your computer. These components include, but are not limited to a printer and memory.
  • Page 26 Always use the TOSHIBA AC adaptor that was provided with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.

  • Page 27: Using The Computer For The First Time

    Getting Started Using the computer for the first time Plug the AC adaptor cord into the DC-IN on the back of the computer. (Sample Illustration) Connecting the AC adaptor cord to the computer Connect the power cord/cable to a live electrical outlet. Never attempt to connect or disconnect a power plug with wet hands.

  • Page 28: Turning On The Power

    Getting Started Using the computer for the first time Turning on the power To turn on the computer: Make sure the power is properly connected and ready. Check to ensure that all drives and slots are empty. Press and release the power button. The ON/OFF light glows white.

  • Page 29: Registering Your Computer With Toshiba

    Registering your computer with Toshiba Registering your computer with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type...

  • Page 30: To Restart Your Computer

    Getting Started To Restart your computer In the lower right of the screen click or touch the Power ( ) icon. Shut down option Power (Sample Image) Shut down Highlight while holding the key, and Shut down Shift then click or touch the option.

  • Page 31: To Place Your Computer In Sleep Mode

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends first setting up the software. After starting your computer for the first time you may want to connect any external devices you want to use, (see “Connecting an external device”...

  • Page 32: Recovering The Internal Storage Drive

    Getting Started Recovering the Internal Storage Drive Recovering the Internal Storage Drive Your computer includes recovery utilities to allow you to recover your internal storage drive if necessary. The following internal storage drive recovery options are available: Recovery option Description Creating recovery This option allows you to create the recovery media...

  • Page 33: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive NOTE When you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external ®...
  • Page 34 Search field, type Recovery Media . In the list that appears, click or touch your Creator selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog Select from the drop-down list,...

  • Page 35: Restoring From Recovery Media

    If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your computer. All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media.
  • Page 36 Getting Started Recovering the Internal Storage Drive NOTE When you restore your system, only the operating system files, applications, and drivers originally shipped with the computer are restored. Any files that you created are not restored during this process. Be sure to separately save the files you have created to external ®...

  • Page 37: Refresh Your Pc (With User's Data)

    Using “Refresh your PC” recovers your internal storage drive to factory default state and attempts to save your data. Toshiba does not guarantee successful data back- up. Please make a complete back up of your data to external media before executing the recovery. For more information, see “Backing up your work”...
  • Page 38 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 54).

  • Page 39: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Your system will restart. The “Refreshing your PC” window appears. When the process is complete your system will reboot your ® Windows operating system. Reset your PC The recovery process deletes information stored on the internal storage drive.
  • Page 40 Getting Started Recovering the Internal Storage Drive Scroll down to “Remove everything and reinstall Windows,” and click or touch Get Started The “Reset your PC” screen appears. (Sample Image) Reset your PC screen Click or touch the button. Next The “Do you want to fully clean your drive” screen appears.

  • Page 41: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications:...

  • Page 42: Connecting An External Device

    Getting Started Connecting an external device type . In the list that TOSHIBA Application Installer appears, click or touch your selection. Search field (Sample Image) Installing drivers and applications Click or touch Next Click the item you want to install.

  • Page 43: Using External Display Devices

    Getting Started Using external display devices Using external display devices Your computer comes with a built-in display, but you can also connect the following types of external display devices to the video ports described below: Using the HDMI™ In port Your computer comes with an HDMI™...

  • Page 44: Selecting Video Cables

    Getting Started Customizing your computer’s settings HDMI™ Out port* *Available on certain models (Sample Illustration) HDMI™ Out port on back of computer Selecting video cables To connect a device to the HDMI™ Out port (available on certain models), you must purchase an HDMI™ cable. Connecting an HDMI™-compatible television or display device (Available on certain models.)

  • Page 45: Caring For Your Computer

    Getting Started Caring for your computer You may also wish to customize your power usage settings. For more information, see “Power Plans” on page 63. There are additional custom settings you can choose. See “Utilities” on page Caring for your computer This section gives tips on cleaning and moving your computer.

  • Page 46: Using A Computer Lock

    You may want to secure your computer to a heavy object such as your desk. The easiest way to do this is to purchase an optional computer lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) Computer lock cable To secure the computer: Wrap the cable through or around some part of a heavy object.

  • Page 47: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the computer’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your computer to reconnect, you will lose all work since you last saved.

  • Page 48: Using The Wireless Mouse

    Learning the Basics Using the wireless mouse ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 49: Replacing The Battery

    Learning the Basics Using the wireless mouse Replacing the battery A battery is required to power the wireless mouse. The battery light glows red when the battery power is low. To replace the battery: Save your work and turn the mouse upside down. Battery cover Mouse ON/OFF switch...

  • Page 50: Using The Wireless Keyboard

    Learning the Basics Using the wireless keyboard Using the wireless keyboard Your computer comes with a wireless keyboard. The wireless receiver comes installed on your computer. (Sample Illustration) Keyboard Replacing the battery A battery is required to power the wireless keyboard. The battery light glows red when the battery power is low.

  • Page 51: Keyboard Functions

    Learning the Basics Using the wireless keyboard Replace the battery cover. Slide the keyboard ON/OFF switch to the ON position. If a battery is leaking or its case is cracked, put on protective gloves to handle it, and discard it immediately. Always dispose of used batteries in compliance with all applicable laws and regulations.

  • Page 52: Special Windows Keys

    Learning the Basics Touch screen ® Special Windows keys ® Windows Application key ® (Sample Illustration) Special Windows keys Your computer’s keyboard has one key and one button that ® have special functions in Windows ❖ ® —Toggles between the Desktop screen Windows and the last app opened on the Start screen.

  • Page 53: Starting An App

    Learning the Basics Starting an app —Touch and hold an item for a moment and then, Drag without lifting your finger, move the item until you reach the target position. For example, drag items on any app screen to reposition them. —To swipe or slide, quickly move your finger Swipe or slide across the surface of the screen without pausing.

  • Page 54: Saving Your Work

    Learning the Basics Saving your work Below is an example using the Search field to start an app: Move your pointer to the upper-right corner of the screen ® or swipe in from the right edge. When the Windows charms appear click or touch the ) charm.

  • Page 55: Using The Optical Disc Drive

    Learning the Basics Using the optical disc drive HINT: Backing up all the files on your internal storage drive may take a considerable amount of time and multiple CDs/DVDs. You may prefer to use a high- capacity backup system, such as an external hard drive. Using the optical disc drive Optical storage is a popular medium for software, music, and video.

  • Page 56: Optical Disc Drive Components

    Learning the Basics Using the optical disc drive Optical disc drive components The optical disc drive is located on the side of the computer. Your optical disc drive may look like this: Drive in-use indicator light Eject button Manual eject hole (Sample Illustration) Optical disc drive —Indicates when the drive is in Drive in-use indicator light...
  • Page 57 Learning the Basics Using the optical disc drive Grasp the tray and pull it fully open. (Sample Illustration) Drive tray fully extended Hold the disc by its edges and check that it is free of dust. If the disc is dusty, clean it with a clean dry cloth. Place the disc carefully in the disc tray, label side out.

  • Page 58: Playing Optical Media

    If you insert the disc incorrectly, it may jam the drive. If this happens, contact Toshiba support for assistance. Push the disc tray in by pressing gently on the center of the tray until it clicks into place.

  • Page 59: Removing A Disc With The Computer On

    These problems are not due to any defect in your Toshiba computer or optical disc drive. Please refer to your computer's product specification for listing of specific format compatibilities.

  • Page 60: Removing A Disc With The Computer Off

    Gently press the tray in to close it. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 61: Chapter 3: Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your computer to operate at its maximum energy efficiency, so that you can use it for longer periods.

  • Page 62: Charging The Rtc Battery

    Computing Charging the RTC battery Charging the RTC battery Your computer has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your computer’s configuration settings. When fully charged, it maintains this information for up to a month when the computer is powered off.

  • Page 63: Power Plans

    Computing Power Plans Power Plans You can choose a predefined Power Plan or select your own combination of power options. To do this: ® While on the desktop, press the Windows ) key + X then click or touch Power Options ®...

  • Page 64: Using The Eco Power Plan

    To learn how to access ® the utility, see “eco Utility ” on page For more information on the TOSHIBA eco power plan, see ® the Help file in the eco Utility window.

  • Page 65: Chapter 4: Exploring Your Computer's Features

    Chapter 4 Exploring Your Computer’s Features In this chapter, you will explore some of the special features of your computer. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 66: Charms

    Exploring Your Computer’s Features Exploring the Start screen For detailed information on the new Windows 8 functionality, ® refer to the Windows Help and Support. App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 67: Tiles

    Exploring Your Computer’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 68 Exploring Your Computer’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 69: Windows Store

    Exploring Your Computer’s Features ® Windows Store Notification area The Notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 70: Setting Up For Communications

    For information on how to set up a wireless connection, refer to your wireless networking device documentation or your network administrator. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 120. ® For help with common Wi-Fi networking problems, see “Wireless networking problems”...

  • Page 71: Exploring Audio Features

    Exploring Your Computer’s Features Exploring audio features Accessing a network To access a network, connect an Ethernet cable to the Network port (RJ45) on your computer. For specific information about connecting to the network, consult your network administrator. Many hotels, airports, and offices ®...

  • Page 72: Using External Speakers Or Headphones

    Exploring Your Computer’s Features Using the Web Camera Using external speakers or headphones Your computer is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect headphones or a pair of external stereo speakers.

  • Page 73: Using The Memory Card Reader

    Exploring Your Computer’s Features Using the Memory card reader NOTE To email, instant message or video conference, you must be connected to the Internet. Depending on your computer model, the process of sending email, taking pictures or recording video messages may vary. To access the Web Camera, on the Start screen click or touch the tile.

  • Page 74: Removing Memory Media

    Exploring Your Computer’s Features Using the Memory card reader Push the media into the Memory card reader until it locks in place. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.
  • Page 75 Exploring Your Computer’s Features Using the Memory card reader Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written ® or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed.

  • Page 76: Chapter 5: Utilities

    ❖ Desktop Assist ❖ ® eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ TOSHIBA function key ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer...

  • Page 77: Desktop Assist

    Utilities Desktop Assist Desktop Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings. To access Desktop Assist from the Start screen begin typing , or while in the Desktop screen double-...

  • Page 78: Media & Entertainment

    Utilities Desktop Assist Media & Entertainment The feature available in this category is TOSHIBA Video Player. (Sample Image) Desktop Assist window – Media & Entertainment tab...

  • Page 79: Tools & Utilities

    Utilities Desktop Assist Tools & Utilities The features that may be available in this category are: ❖ ® eco Utility ❖ Password Utility ❖ System Settings ❖ TOSHIBA function key (Sample Image) Desktop Assist window – Tools & Utilities tab...

  • Page 80: Support & Recovery

    Utilities Desktop Assist Support & Recovery The features that may be available in this category are: ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer ❖ User’s Guide (Sample Image) Desktop Assist window – Support & Recovery tab...

  • Page 81: Eco Utility

    Utilities ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing , or while eco Utility in the Desktop screen double-click or touch the...

  • Page 82: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.
  • Page 83 Utilities Password Utility Click or touch Tools & Utilities Click or touch Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password Click or touch Enter your password, and then enter it again to verify it. Click or touch NOTE Under User Policy, this option may or may not ask for password verification.

  • Page 84: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your computer.

  • Page 85: Deleting A User Password

    Utilities Password Utility Click or touch Tools & Utilities Click or touch Password Utility Click or touch User Password Click or touch Enter your password, and then enter it again to verify. Click or touch Click or touch to save your password as a text file. Password Utility will suggest “memo.txt”...

  • Page 86: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management ® tool available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing , or while in the Desktop screen...
  • Page 87 Utilities System Settings ❖ —Allows you to select the internal LCD and/or Display external monitor when the computer boots up. NOTE When the computer restarts, it remembers the last configuration. If data does not appear on the display you are using after starting in Sleep mode, press the keys to toggle the display.

  • Page 88: Sleep Utilities

    Utilities Sleep Utilities Sleep Utilities This utility displays whether the “USB Sleep and Charge function” is enabled or disabled and shows the position of the USB port that supports the “USB Sleep and Charge function.” While in the Desktop screen double-click or touch the icon.

  • Page 89: Enabling/Disabling Usb Sleep And Charge

    Utilities Sleep Utilities NOTE ❖ When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF. USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.

  • Page 90: Power Supply Mode Settings

    Sleep and Music Your Toshiba computer may be equipped with the “Sleep and Music” feature that allows you to listen to music stored on a portable audio device using the speakers of your computer, even when the computer is powered OFF.
  • Page 91 Utilities Sleep Utilities The volume settings and sound quality may differ between ® Windows mode and “Sleep and Music” mode. When using the “Sleep and Music” feature, the volume adjustment and mute setting cannot be changed from the computer. To adjust these settings, use the volume controls on your portable audio device.

  • Page 92: Toshiba Function Key

    Utilities TOSHIBA function key TOSHIBA function key Turns notifications for wireless status ON/OFF. (Sample Image) Function Key NOTE The TOSHIBA function key is disabled by default.

  • Page 93: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 94: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: To access TOSHIBA Application Installer from the Start screen begin typing...

  • Page 95: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 96: Problems When You Turn On The Computer

    If Something Goes Wrong Problems when you turn on the computer If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: Press , and...

  • Page 97: The Windows ® Operating System Is Not

    If Something Goes Wrong ® The Windows operating system is not working The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down message. successfully To continue, select . If you Start Windows normally performed a shutdown before this message was displayed, a ®...
  • Page 98 If Something Goes Wrong ® The Windows operating system is not working Click or touch the option from the menu. Restart Click or touch from the menu. Troubleshoot You now have several options: Refresh your computer ❖ Your files and personalization settings won't change. ❖...
  • Page 99 If Something Goes Wrong ® The Windows operating system is not working Command Prompt The command prompt is a very powerful tool for advanced users. Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the ®...

  • Page 100: Internet Problems

    In the open search field type the topic you need help with and follow the on-screen instructions ❖ click one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com.

  • Page 101: Fixing A Problem With Device Manager

    If Something Goes Wrong Fixing a problem with Device Manager Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable.

  • Page 102: Memory Problems

    If Something Goes Wrong Memory problems Memory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related. It is worthwhile checking for these first: From the Start or Desktop screen, move your pointer over the upper or lower right corner of the screen.

  • Page 103: Power And The Battery

    If Something Goes Wrong Power and the battery Power and the battery Your computer receives its power through the AC adaptor and power cord/cable and from the real-time clock (RTC) battery. A faulty AC adaptor or power cord/cable will not power the computer.

  • Page 104: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems The screen does not look correct. Choose a theme for your desktop background, under , in Change the visuals and sounds on your computer panel. You can also change the setting for Themes individual components separately by selecting an item from just below the...
  • Page 105 If Something Goes Wrong Disk or storage drive problems Click or touch from the list that appears. Computer (Sample Image) Search results for “computer” Right-click or touch the drive you wish to check. (Sample Image) Clicking on the drive In the pop-up menu, click or touch Properties The drive’s Properties box appears.

  • Page 106: Optical Disc Drive Problems

    If Something Goes Wrong Optical disc drive problems Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: Move your pointer to the upper-right corner of the screen ®...
  • Page 107 For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com. If the problem is with an optical data disc, refer to the software’s documentation and check that the hardware configuration meets the program’s needs.

  • Page 108: Sound System Problems

    If Something Goes Wrong Sound system problems Sound system problems No sound is coming from the computer’s speakers. Adjust the volume control. Try pressing the key to see if volume mute is disabled. Check that the volume control on the computer is turned up. If you are using external headphones or speakers, check that they are securely connected to your computer.

  • Page 109: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems The printer will not print what you see on the screen. Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print.
  • Page 110 NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 120. ❖ Use IPCONFIG to verify that the computer has a useful...

  • Page 111: Dvd Operating Problems

    “Checking device properties” on page 101 instructions on using Device Manager to view the optical disc drive properties. Check the Toshiba Web site for new information on optical disc drives and their operation. A blank screen appears while watching a DVD-ROM movie or title.

  • Page 112: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits The screen saver runs while you are watching a movie or title. If the screen saver is enabled, it runs on top of any movie or title you are watching. To disable the screen saver: Right-click the desktop and click in the Personalize...

  • Page 113: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Read the user’s guides. It is very difficult to provide a fail-safe set of steps you can follow every time you experience a problem with the computer. Your ability to solve problems will improve as you learn about how the computer and its software work together.
  • Page 114 If Something Goes Wrong Develop good computing habits In the left pane, click or touch System Protection The System Protection tab of the System Properties window appears. Click or touch Configure Under select Restore settings Turn on System Protection Click or touch Click or touch Create In the input field, enter a name that is descriptive enough...
  • Page 115 No additional software is required. Most of the optical disc drives built into recent Toshiba computer models can write to (or ‘burn’) as well as read from optical discs.
  • Page 116 If Something Goes Wrong Develop good computing habits General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optical disc drive writers, scanners, etc.) and software ®...
  • Page 117 2 if no critical data has changed. USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary.

  • Page 118: If You Need Further Assistance

    For the detailed specifications for your computer, visit support.toshiba.com. Contacting Toshiba Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com.

  • Page 119: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 120: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help ❖ Display Brightness ❖...

  • Page 121: Help File

    TOSHIBA Function Keys Functions Help file This TOSHIBA function key will display the help file. Display brightness This TOSHIBA function key decreases the scree brightness. This TOSHIBA function key increases the screen brightness.

  • Page 122: Internet And Media Control Buttons

    This TOSHIBA function key allows you to start playing the disc, or pause it if currently playing. This TOSHIBA function key allows you to skip to the following track on the disc. This TOSHIBA function key decreases the volume of the sound coming from the computer.

  • Page 123: Volume Mute

    Disables the wireless antenna ❖ Enables the wireless antenna Keyboard Function keys This TOSHIBA function key allows you to zoom out. This TOSHIBA function key allows you to zoom in. Zoom (Display resolution) This TOSHIBA function key switches screen resolution.

  • Page 124: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your computer ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 125: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your computer. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 126 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 127 Glossary Radio Frequency Interference Read-Only Memory Real-Time Clock Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix...
  • Page 128 Glossary —A computer application that you use to application perform tasks of a specific type. Applications include word processors, spreadsheets, and database program management systems. See also —A copy of a file, usually on a removable disk, kept backup in case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS)
  • Page 129 Glossary —An electrical circuit that connects the central processing unit (CPU) with other parts of the computer, such as the video adapter, disk drives, and ports. It is the pathway through which data flows from one device to bus speed, frontside bus another.
  • Page 130 Glossary —To press and release the pointing device’s primary click button without moving the pointing device. In the Windows® operating system, this refers to the pointing device’s left button, unless otherwise stated. See also double-click —A set of specified colors that establishes the color palette colors that can be displayed on the screen at a particular time.
  • Page 131 Glossary —A program (called a “driver”) that permits a device driver computer to communicate with a device. —An on-screen window displayed by the dialog box operating system or an application giving a direction or requesting input from the user. —The type of power usually supplied Direct Current (DC) by batteries.
  • Page 132 Glossary —(1) In communications, to receive a file from download another computer through a modem or network. (2) To send font data from the computer to a printer. See also upload —To hold down the mouse button while moving the drag ®...
  • Page 133 Glossary —A collection of related information, saved on disk with a file unique name. A file may be an application, information used by an application, or a document. See also document —The section of a storage drive File Allocation Table (FAT) that keeps track of the location of stored files.
  • Page 134 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that Hibernation saves to the internal storage drive the current state of your work, including all open files and applications, when you turn the computer off.
  • Page 135 Glossary —The decentralized, world-wide network of Internet computers that provides electronic mail, the World Wide World Wide Web Web, and other services. See also —A key or combination of keys that you keyboard shortcut use to perform a task instead of using a pointing device such as a mouse.
  • Page 136 Glossary —A section of a disk that is recognized by the logical drive operating system as a separate disk drive. A system’s logical drives may differ from its physical drives. For example, a single hard disk drive may be partitioned into two or more logical drives.
  • Page 137 Glossary —A disk for storing applications and data non-system disk that cannot be used to start the computer. Compare system disk —Available through the computer. Online may refer to online information being read from your own computer’s internal storage drive, such as online documentation or online Help, or to information coming from another company on a company network or the Internet.
  • Page 138 Glossary —An icon (usually an arrow) that moves on the pointer screen when you slide your finger across the touch pad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the application you are using and what you are doing.
  • Page 139 Glossary —Synonymous with reboot. To reset the computer restart by reloading the operating system without turning the boot computer off. See also —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations.
  • Page 140 Glossary ® —A feature of some Windows operating systems Suspend that allows you to turn off the computer without exiting your open applications and to continue from where you left off when you turn the computer on again. —Swipe an open window to the left or right of the Swipe screen to display the next or previous window.
  • Page 141 Glossary World Wide Web —See ® —A registered trademark term of the Wi-Fi Alliance Wi-Fi that stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components. —The worldwide network of Web World Wide Web (www) sites linked together over the Internet.

  • Page 142: Index

    Index AC adaptor 25 caring for your computer 45 AC power 61 cleaning the computer 45 accessing communications network 71 set up 70 adding computer optional external devices 31 caring for 45 adequate ventilation cleaning 45 cooling fan 24 environmental precautions 22 app, starting 53 moving 45 App, starting from Start screen 53...
  • Page 143 Index adequate ventilation 24 Function keys customize disabling or enabling wireless computer settings 44 devices 123 display brightness 121 Help file 121 data/entire system backup keyboard Function keys 123 troubleshooting 115 volume mute 123 desktop Zoom (Display resolution) 123 creating new icon 68 zooming in 123 exploring the 67 zooming out 123...
  • Page 144 82 Notification area 69 setting a user 84 notifications 69 supervisor password 82 user password 82 online resources power Toshiba 60 connecting cable to AC optical disc adaptor 26 Auto-Run feature 58 cord/cable 27 handling 57 cord/cable connectors 124...
  • Page 145 23 software printer Setup Wizard 28 work environment 22 troubleshooting 108 settings problem solving customize computer settings contacting Toshiba 118 Startup options 97 Shut down computer 30 recording sounds 71 icon 30 recovery shut down creating recovery media 33...
  • Page 146 Index online resources 60 sound system 108 registering computer trouble running discs 107 Toshiba Web site 29 trouble running programs 106 worldwide offices 119 URL address not found 100 TOSHIBA Application Installer 94 USB Sleep and Charge TOSHIBA Function Key 92...
  • Page 147 Index Windows® operating system desktop 67 troubleshooting 97 wireless keyboard battery 50 functions 51 using 50 wireless mouse battery 49 using 48 wireless networking 70 troubleshooting 109...

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