Toshiba Stratagy 4 Installation And Maintenance Manual page 116

STRATAGY 4/6/24
INSTALLATION AND MAINTENANCE MANUAL
SEPTEMBER 1994
6 HOW STRATAGY PROCESSES
USER ID MAILBOXES
Stratagy processes a User ID mailbox based on:
H User ID mailbox field settings
H whether an Answer, Busy, or Ring No Answer
condition exists
The process is described in Figure 2-2. Reference the
text below for clarification.
Start - Stratagy directs the call to this User ID.
Do Not Disturb - Stratagy determines whether the User
ID mailbox field Do Not Disturb is ON.
H YES - Stratagy directs the call to the Ring No
Answer greeting and proceeds with the Ring No
Answer condition.
n NO - Stratagy determines whether Call
Screening is ON.
Call Screening - Stratagy determines if Screen Calls is
ON.
4 YES - Stratagy records the caller's name and
then proceeds to dial the Extension.
H NO - Stratagy dials the Extension.
Evaluate Extension - Stratagy determines if the
Extension's first character is @.
YES - Stratagy suppresses the normal process.
Stratagy processes the Token Programming
Language, then proceeds to the Ring No Answer
condition. If there is an error during processing,
Stratagy follows the Done chain of the greeting
User ID.
NO - Stratagy places the call on transfer hold.
Stratagy process the Token Programming
Language, then proceeds to the Answer, Busy, or
Ring No Answer condition, as appropriate.
Answer Condition - Stratagy processes the Answer
condition as follows:
1. ID Call - Stratagy determines if ID Call is YES.
n YES - Stratagy plays the user's recorded name
and extension. If the recording does not exist,
Stratagy plays a tone. Stratagy proceeds to
Call Screening.
H NO - Stratagy proceeds to Call Screening.
2. Call Screening - Stratagy determines if Screen
Calls is ON.
n YES - Stratagy plays the name the caller
recorded.
n NO - Stratagy connects the caller (step 4).
3. Play Caller's Name. User Accepts or Rejects -
Stratagy plays "To accept... 'I
n ACCEPTS CALL - User accepts call
(presses 1). Stratagy proceeds connect the
caller (step 4).
n REJECTS CALL - User rejects call (presses
2). Stratagy proceeds to the Ring No Answer
condition.
4. Connect the Caller - Stratagy connects the caller
and the user.
Busy Condition - Stratagy processes the Busy
condition a follows:
1.
2.
3.
4.
5.
Busy Chain - Stratagy determines if the Busy
chain is defined.
n YES - Stratagy follows this User ID's Busy
chain.
q NO - Stratagy proceeds to play the Busy
message.
Play Busy Message - Stratagy determines if
there is a custom busy message.
H YES - Stratagy plays the user's custom Busy
message.
n NO - Stratagy plays the system Busy message.
Caller Response. Stratagy directs the call
depending upon the caller's response.
HOLD - If the caller presses * to hold, Stratagy
starts a hold queue for this User ID.
Another User ID - If the caller enters another
User ID, Stratagy processes that User ID.
Nothing - If the caller does nothing, Stratagy
determines if Store Messages is YES.
Store Messages. Stratagy determines if Store
Messages is YES.
n YES - Stratagy records the caller's message.
Then determines if there is a Copy Message
To.
n NO - Stratagy determines if there is a Copy
Message To.
Copy Messages To. Stratagy determines if Copy
Message To contains a valid User ID.
n YES - Stratagy copies/records that message to
that User ID. Stratagy then proceeds to the
User ID Done chain.
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