Advanced Applications - Toshiba Stratagy 4 Installation And Maintenance Manual

STRATAGY 4/6/24
AUGUST 1994
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lines are answered quickly and courteously by
customized, automated greetings. If callers have a
rotary phone or don't know the extension, they are
directed to an operator for assistance.
Be available all of the time: Callers can reach
Stratagy from any tone dialing telephone 24-hours-a-
day, 36.5days-a-year.
Call Routing
Provides callers with information: Callers may
receive recorded information such as the company
address, directions, product specifications or service
offerings and price information (also described as an
Audiotext feature). Menus make it easy for callers to
get the information they need.
Once a call is answered by the Stratagy system,
callers are routed to the extension, department, etc.,
they enter. If the extension number is not known, a
company directory may be used by dialing a name.
Stratagy can also be set up to direct rotary callers to a
live assistant. Additionally, if the line is unanswered or
busy, the call can be routed to another extension, to
the company operator or to a personal operator set up
for that particular mailbox (see Personal Operator in
the Advanced Applications section.)
If all extensions are unavailable, a caller can hold or
hang up. If they hold, they may be placed in a queue.
They are then periodically told of their position in the
queue and can be offered options to hold for the next
available assistant, leave a message or dial another
extension.
If a fax tone is detected, Stratagy, can automatically
transfer to a fax machine connected to a telephone
system extension.
TELEPHONE ANSWERING
Stratagy offers comprehensive message taking
capabilities which provide telephone answering when an
individual is busy or unavailable to answer the telephone.
Up to seven greetings per mailbox may be recorded and
scheduled to play at various times of the day. This
ensures coverage 24-hours-a-day, seven-days-a-week.
When extensions are busy or don't answer, Stratagy
returns to the caller. Depending on how the mailbox is
configured, the system states that the extension is busy
or that the extension or person doesn't answer. The
caller is offered the choices of leaving a private message,
calling another extension, or reaching assistance.
VOICE MESSAGING
Stratagy voice messaging features allow users to create,
send, receive and save voice messages. Users can
access their messages from any tone dialing phone.
Users can play, edit, replay and discard messages. They
can also forward messages to additional users and
perform many other voice messaging capabilities. In
addition, Stratagy 24 users can perform many of the
same features for fax messages as an option.
ADVANCED APPLICATIONS
The following is a partial list of the advanced applications
supported by Stratagy. Refer to Chapter 4 of this General
Description and the Stratagy Feature Description Manual
for more information.
CALL QUEUING
When Stratagy tries a user's extension and finds that it is
busy, it may offer the caller the option of either leaving a
message or holding until the called extension becomes
available. If the caller opts to hold, then Stratagy may
play one or more pieces of "on-hold music" (which may,
in fact, not be music at all, but instead it could consist of
company, product, or other information). If more than one
caller chooses to hold for the same extension, then
Stratagy will queue the callers in the order that their calls
were received. In addition to the "on-hold music," callers
will be informed of their position in this queue.
FAX MESSAGING
A Stratagy 24 system may be optionally configured with
one or two external fax modems. These modems may be
used for a variety of purposes, including Fax Messaging.
With Fax Messaging, the system accepts a fax document
in place of a voice message. Just as with the voice
recording, the fax is "recorded" and stored in the
recipient's mailbox. When the user subsequently picks up
messages, messages containing faxes will be identified
to the user. If the user is calling from a fax machine (or
other device capable of receiving a fax), then the user
may request that the fax be transmitted (printed) on the
same phone connection. Alternatively, the user may
direct the Stratagy system to transmit the fax to another
phone number with a separate phone call.
FAX ON DEMAND/FAXBACK
A Stratagy 24 system may optionally be configured with
one or two fax modems. One use which can be made of
these modems is to provide fax documents to callers. By
using features similar to Audiotext as described in
Chapter 4 of this General Description, the caller may
select which fax document(s) are to be transmitted. The
transmission may be done over the same phone call
("single-call"), or the Stratagy system may queue the fax
for later transmission (a "two call" arrangement, which
may make better use of a single fax modem). Depending
on how the system is programmed, multiple fax
documents may be transmitted in a single fax phone call.
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