Toshiba Stratagy 4 Installation And Maintenance Manual page 15

STRATAGY 4/6/24
AUGUST 1994
DISK REDUNDANCY
A Stratagy 24 system may be optionally configured
with two hard disks, rather than the standard single
hard disk. Under special software control, the
contents of the second hard disk will be an exact
duplicate of the first hard disk. This duplication is
performed in real time as changes are made to the
primary hard disk (recordings are made, settings
changed, messages deleted, etc.). Should the
primary hard disk develop a bad sector, the
secondary hard disk is then automatically used.
DUAL INTEGRATION
Normally, all of a Stratagy system's ports will be
attached to a single telephone system. But it is
possible to configure both the Stratagy 6 and the
Stratagy 24 systems on a per-port basis to work with
two different telephone systems simultaneously (two
systems with lnband Integration or one system with
lnband Integration and one system with SMDI/RS232
Integration). Because the system can operate with
different telephone systems simultaneously, it is
appropriate for use in offices where, possibly, two
different companies, with two different phone
systems, would like to share the costs and benefits
of a single Stratagy system.
FAX MESSAGING
A Stratagy 24 system may be optionally configured
with one or two external fax modems. These
modems may be used for a variety of purposes,
including Fax Messaging. With Fax Messaging, the
system accepts a fax document in place of a voice
message. Just as with the voice recording, the fax is
"recorded" and stored in the recipient's mailbox.
When the user subsequently picks up messages,
messages containing faxs will be identified to the
user. If the user is calling from a fax machine (or
other device capable of receiving a fax), then the
user may request that the fax be transmitted (printed)
on the same phone connection. Alternatively, the
user may direct the Stratagy system to transmit the
fax to another phone number with a separate phone
call.
FAX ON DEMAND/FAXBACK
A Stratagy 24 system may optionally be configured
with one or two fax modems. One use which can be
made of these modems is to provide fax documents
to callers. By using features similar to Audiotext, the
caller may select which fax document(s) are to be
transmitted. The transmission may be done over the
same phone call ("single-call"), or the Stratagy
system may queue the fax for later transmission (a
"two call" arrangement, which may make better use
of a single fax modem). Depending on how the
system is programmed, multiple fax documents may
be transmitted in a single fax phone call.
FAX TONE DETECTION
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The Stratagy Automated Attendant listens for
incoming fax tone when answering incoming lines. If
fax tone is detected, Stratagy will transfer the fax call
to the destination extension designated by the User
ID of the connected fax machine.
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GREETING RESTART
After a caller has left a voice message for a User ID,
the call may either be transferred back to the initial
"company" greeting User ID or the system may say
"Thank you for calling, Good-bye" and disconnect.
Callers often appreciate the ability to return to the
User's Main Menu so that they can leave a message
for another system user.
INBAND INTEGRATION
Many telephone systems (PBXs) can be configured
to provide information to the Stratagy system about
an incoming call by preceding it with one or more
DTMF digits. These DTMF strings are known as
lnband Integration or lnband Signaling. The Stratagy
system can be configured to receive and interpret
these DTMF strings. With this information, the
Stratagy system may answer the call with a company
greeting, direct the call to begin recording a message
for a user who is unavailable, etc. Data is passed in
both directions: the PBX informs the auto
attendant/voice mail system about each incoming
call, and the voice mail system can send instructions
to the PBX to turn message waiting lights on or off,
as appropriate.
INTERACTIVE VOICE RESPONSE (IVR)
The Stratagy 6 and Stratagy 24 systems provide a
number of powerful features which allow them to be
used for Interactive Voice Response (IVR)
applications, in addition to Auto Attendant and Voice
Messaging. There are programming tokens which
allow the system to prompt the user for input (using a
custom prompt), wait for the user to enter a DTMF
response, which will be stored into a variable, and
then use that information to access a database to
formulate a response. Databases may be on the
hard disk of the Stratagy system, accessed remotely
over a network, or accessed through the serial ports
of the Stratagy system, possibly connecting to a
mainframe or other data server. Queries can be
constructed in a free-form fashion, by using data in
variables that is entered by the caller.
Once a response has been determined from the
database, the Stratagy system may be programmed
to play this data back to the caller in a number of
different ways: as a date, time, monetary value (in
dollars and cents), or simply as a number. The value
may be combined with other custom-recorded
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